Tony Rodriguez

Hello, @OnlyCBD,

We appreciate your prompt response.

To address your concern, kindly follow these steps:

1. Copy the CSS code provided below.
2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your platform.
3. Paste the copied CSS code in the designated area.
4. Click ‘Publish’ to save the changes.

.elementor-30599 .elementor-element.elementor-element-5f1a076 .etheme-product-grid-item {
  overflow: unset !important;
}
a.button.product_type_variable.add_to_cart_button.etheme-product-grid-button.st-swatch-btn-ready.st-swatch-btn-text-changed {
    position: relative;
    top: 20px;
}

After following these steps, your interface should resemble the attached example. https://imgur.com/zoSiCUX

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Fantasy Prints,

Thank you for using our theme and for contacting us.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Additionally, We will add this feature in upcoming updates.

Best Regards,
8Theme’s Team.

Hello, @misbeh narin,

Thank you so much for purchasing our theme and contacting our support center.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Sailendran,

We wish to inform you that we have addressed your query on a previous topic. We kindly request you to review our response there and provide your feedback. https://www.8theme.com/topic/how-can-i-customize-the-mobile-menu-look-and-feel/#post-370803

To maintain an organized and efficient communication process, we urge you not to create multiple topics for the same question. This will help prevent any potential confusion or inconvenience.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team.

Hello, @Enjin,

Thank you for using our theme and for contacting us.

We are pleased to inform you that we have incorporated numerous new features in the latest version of our theme, particularly the innovative “XStore builders”.

There are now two methods available for you to create your custom layout according to your specific needs:

1. Utilize the Xstore > Theme options > Single product builder.
2. Employ the Xstore builders > Single product builder with Elementor.

We hope these options will provide you with the flexibility you need to design your layout.

Additionally, The XStore builders have been designed to allow you to create your own layout or design in accordance with your requirements, utilizing the Elementor plugin.

We trust you will find these enhancements beneficial and look forward to your continued use of our services.

Best Regards,
8Theme’s Team.

Hello, @razvangt,

We appreciate your provision of the wp-admin login details and the accompanying video.

1) To address your concern, we recommend that you refer to our theme documentation about Product Images at https://www.8theme.com/documentation/xstore/woocommerce/product-images/.

Additionally, we suggest activating the Xstore parent theme on your site and checking again. If this resolves the issue, please consult with your site developer to review any custom code customization in your child theme.

Thank you for your cooperation.

2) We are pleased to inform you that your issue has been resolved. We kindly ask you to clear your browser cache and revisit your site.

For your information, we have deactivated the Ajax filters option located under XStore > Theme Options > Woocommerce > Shop > Shop Page Filters, which has effectively resolved your issue.

Best Regards,
8Theme’s Team.

Hello, @Eitel,

Thank you for your response.

1) We apologize for any confusion that may have arisen.

We would like to clarify the process of creating and using the mobile menu. The mobile menu allows you to create and utilize a separate menu specifically for mobile devices. This feature is particularly useful if you wish to display a simpler menu on a mobile device.

In the section Theme Locations, you can choose which custom menu to associate with each location.

To create a new menu, navigate to the Dashboard > Appearance > Menus page and click on the create a new menu link. Then, you can add Pages, Posts and Custom Links from blocks located on the left. When you have your menu items arranged in the order you want, click on Save Menu.

We kindly request you to peruse our theme documentation regarding Menu Set Up, which can be found at the following link: https://www.8theme.com/documentation/xstore/menu-set-up/
https://www.8theme.com/documentation/docs/general-information/

We appreciate your attention to this matter.

2) The items on the Mobile bottom menu panel have been configured via the following pathway: Xstore >> Theme Options >> Mobile Panel >> Main Configurations >> Section.

You have the option to add or remove items according to your needs. For further clarification, please refer to this screenshot: https://postimg.cc/SJqW3Hr8

Additionally, the ‘more toggle’ item displays content from the Menu or Static Block that you have selected to appear beneath it. For a visual guide, please refer to this screenshot: https://postimg.cc/zHnWcF6q

To modify the content of the ‘toggle menu’ item on the mobile bottom panel, we recommend creating a new menu under Appearance >> Menu. Set this as the ‘More toggle 01 Menu’, publish it, and it should display your preferred menu items.

Best Regards,
8Theme’s Team.

Hello, @OnlyCBD.

We have thoroughly examined the URL you provided. Our findings indicate that it is functioning optimally. The content appears to be within the border, not exceeding it. For your reference, we have attached a screenshot as proof: https://postimg.cc/xXcgRV8y

We kindly suggest that you revisit the URL after clearing your cache.

Best Regards,
8Theme’s Team

Hello, @GTP,

Thank you so much for your kind words! We’re thrilled to hear that you are pleased with the recent addition to the theme. It’s always our goal to enhance your experience, and your positive feedback truly encourages us to continue striving for excellence.

If you have any more suggestions or feedback in the future, please don’t hesitate to reach out. We’re here to ensure that your experience remains top-notch.

Thanks again for your support and valuable input. We look forward to serving you even better in the future.

Have a great day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @razvangt,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in understanding the issue you are experiencing, we kindly request that you record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Once uploaded, please provide us with the URL.

Additionally, we would appreciate it if you could create temporary wp-admin access for us. This will allow us to review your settings and better assist you.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team.

Hello, @wein1983,

Thank you so much for purchasing our theme and contacting our support center.

We understand that you are experiencing an issue. To assist you in resolving this, we kindly request that you refer to the official Elementor documentation provided in the following link:

https://elementor.com/help/publish-update-button-not-work/

We trust that this will effectively address your concern.

Best Regards,
8Theme’s Team.

Hello, @artprojectgroup,

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @oldguest,

If you are looking to eliminate the pulsating red dot in the mobile panel, kindly follow these steps: Go to XStore > Theme Options > Mobile Panel > sections > edit more toggle > uncheck animation dot and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/Bi1jMvd

We trust this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @nedimzidane,

Thank you for your response.

We would like to guide you on how to activate the maintenance mode on your website. As the site administrator, you will not be able to view the maintenance mode while making modifications to the site. This feature is only visible to the customers visiting your website.

For your convenience, we have prepared a comprehensive video tutorial. We kindly request you to watch the video in its entirety and follow the steps outlined for reference.

https://www.veed.io/view/86dc8ef7-7d97-42e4-92e5-dc2b923f67bc?sharingWidget=true&panel=share

We trust that this will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @Eitel,

Thank you so much for purchasing our theme and contacting our support center.

1) Should you desire to modify the Menu and Categories within the Hamburger menu on mobile view, kindly proceed to XStore > Theme Options > Header builder > Mobile Menu. Here, you can adjust all available settings according to your specific needs and subsequently publish it.

Further, You have the ability to add or remove a menu by navigating to the WordPress dashboard, then selecting ‘Appearance’ followed by ‘Menus’.

Please refer to the attached image for further guidance.
https://imgur.com/uJvEfwR

We kindly request you to peruse our theme documentation pertaining to Menu Set Up. https://www.8theme.com/documentation/xstore/menu-set-up/

2) We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a detailed description of the issue you are facing and what exactly you want.

Additionally, it would be greatly beneficial if you could provide a screenshot of the problem. Also, create temporary wp-admin access, This will allow us to further investigate the matter and provide you with the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.