Hello, @gunjan gulati,

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

We have made alterations to the color settings via the following path: Xstore >> Theme Options >> Header Builder >> Search. For your reference, we have attached a screenshot of the changes made: https://postimg.cc/HJymBy2W

Additionally, we have noticed that the color of the bottom header is already set to white. It appears that you have managed to rectify this on your own. Could you please confirm if our understanding is correct?

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @Liva,

3) Is it possible to list out of stock products at the end of product list while maintaining the alphabetical order for the rest of the products?

We regret to inform you that the Woocommerce plugin does not include a feature specifically designed to list out-of-stock products at the end of the product list while maintaining alphabetical order for the remaining products. As such, none of the default sorting options directly cater to this specific requirement.

We recommend that you reach out to the support team of the WooCommerce plugin at https://wordpress.org/support/plugin/woocommerce/, as this issue is not related to XStore.

Furthermore, we suggest you peruse the following threads for additional information:

https://www.8theme.com/documentation/docs/prioritizing-specific-products-on-the-shop-page/

https://wordpress.org/support/topic/sort-the-products-in-out-of-stock-at-the-end-of-the-page-2/

https://wordpress.org/support/topic/show-out-of-stock-items-at-the-end-bottom/

https://stackoverflow.com/questions/25113581/show-out-of-stock-products-at-the-end-in-woocommerce

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @mariangio,

Thank you for contacting us and for using XStore.

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lost settings of elements, just need to set elements to desired positions after the reset.

We sincerely hope that this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Peter,

Thank you for your response.

We would like to inform you that you have to utilize two different blocks as per your specific needs. you have to paste the block shortcode under banner content field.

Please refer to the attached images for your reference.
https://imgur.com/Lp4oxgt

https://ibb.co/dmGHYdJ

We hope this helps.

Best Regards,
Team 8Theme

Hello, @Liva,

Thank you for using our theme and for contacting us.

1) On the product archive page, the button under out of stock product is smaller than in-stock products. Can we make them the same size with “SEPETE EKLE” button? https://prnt.sc/XzeY8XHqAB6z

Kindly follow the instructions below to implement the necessary changes:

Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS. Once there, please copy and paste the following CSS code:

.woocommerce-shop a.button.product_type_simple {
    width: 80% !important;
}

After pasting the code, please ensure to publish it.

We trust that this will resolve the issue you are experiencing.

Best Regards,
8Theme’s Team

Hello, @Zeniths Scrubs,

We hope this message finds you well. To address the issue you are experiencing, we kindly request you to follow the steps outlined below:

1) Copy the CSS code provided below:

.content-product .product-title a {
color: var(--et_link-color-hover) !important;
}

a. Navigate to Xstore on your platform.
b. Proceed to Theme Options.
c. Select Theme Custom CSS.
d. Choose Global CSS.
e. Paste the copied CSS code into the designated area.

Once you have completed these steps, please clear your browser cache and revisit your site to check if the issue has been resolved.

2) We have recently conducted a performance test on your website using GTMetrix. The results, which can be found at the following link: https://gtmetrix.com/reports/zenithscrubs.com/Po7AYRiP/, indicate that the performance of your site is not satisfactory.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://postimg.cc/1nmj8fcn. Implementing these suggestions through the WP Rocket plugin should enhance your website’s speed.

Here are some general settings to consider:

1. Enable the “Cache” option for page caching.
2. Activate “Mobile Cache” to optimize performance for mobile users.
3. Enable “Minify HTML,” “Minify CSS,” and “Minify JavaScript” to reduce file sizes.
4. Enable “Combine Google Fonts Files” to reduce HTTP requests.
5. Activate “LazyLoad” to defer off-screen images and videos.
6. Enable “Load JavaScript Deferred” and “Load CSS Asynchronously” to optimize resource loading.

For file optimization:

1. Enable “Optimize CSS Delivery” and “Optimize JavaScript Delivery” in the “File Optimization” tab.
2. Use the “Exclude CSS” and “Exclude JavaScript” options to exclude files that may break when minified or deferred. Test your site after each change to ensure functionality is maintained.

For media:

1. Enable “LazyLoad for Images” and “LazyLoad for iframes and videos” in the “Media” tab.

For preloading:

1. Enable “Activate Preloading” in the “Preload” tab to improve performance by preloading key resources.
2. Set up preloading for fonts and other essential resources.

For advanced rules:

1. Add specific pages or resources that should not be cached in the “Advanced Rules” tab, if necessary.

For database optimization:

1. Schedule regular database cleanups to remove unnecessary data in the “Database” tab.

For CDN (Content Delivery Network):

1. If you’re using a CDN, configure it in the “CDN” tab. WP Rocket offers integration with popular CDNs.

For Heartbeat Control:

1. Adjust the Heartbeat Control settings in the “Heartbeat” tab if your website experiences high CPU usage due to WordPress Heartbeat API activity.

For Content Delivery Network (CDN):

1. Consider using a CDN to distribute your website’s assets across multiple servers globally, reducing latency for users in different regions.

We also recommend that you review our theme documentation on speeding up the website, which can be found here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website//

Best Regards,
8Theme’s Team

Hello, @Sagar,

We kindly request you to conduct a check by activating the default WordPress Theme, such as Twenty Twenty-Three. This is to ascertain whether the issue you are experiencing is due to our theme or not.

If the problem persists even with the default WordPress Theme, it would suggest that our theme is not the cause of the issues. In such a scenario, we recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, @khurram virk,

We would like to inform you that enabling a question and answer (Q&A) option in WooCommerce product reviews typically necessitates the use of a plugin, as this feature is not inherently included in WooCommerce.

We recommend that you explore third-party plugins available on the WordPress Market that best suit your requirements. You may try these plugins on your site, but please be aware that you do so at your own risk.

For further guidance, you may refer to the following link: https://www.wpbeginner.com/plugins/how-to-add-product-questions-and-answers-in-woocommerce/#:~:text=Managing%20Product%20Question%20and%20Answers,customers%20can%20submit%20their%20questions.

Best Regards,
8Theme’s Team

Hello, @khurram virk,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We understand that you may be interested in enabling user registration on your website.

We kindly request you to refer to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

We trust that this will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @Alfi,

Thank you for contacting us and for using XStore.

1) Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

– https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We kindly recommend that you take a complete backup of your site before proceeding.

2) You can download woocommerce-dynamic-pricing-and-discounts plugin from this page – https://www.8theme.com/downloads/

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Peter,

Thank you for your response.

Yes, it is indeed possible to make the changes you require. Please follow these steps:

1. Navigate to the ‘Shop Page’.
2. Select ‘Xstore Options’.
3. Choose ‘Layout’.
4. Click on ‘Use custom banner above breadcrumbs’.
5. Select the ‘static block’ that suits your needs and update it.

Please refer to the attached image for further clarification.

https://imgur.com/Lp4oxgt

https://imgur.com/MKHbQfx

We trust this will resolve your issue.

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

4. I have turned ON ‘Stretch Add to Cart’ option. However you can see the ‘Add to cart’ button does not stretch from side to side on product page.

We have conducted a thorough review of your website’s single product page and found no issues. The ‘Add to Cart’ button appears to be functioning correctly and is properly stretched on your site. We believe the issue you are experiencing may be due to cache on your end.

We recommend that you clear your browser and plugin cache and then recheck the site.

Please refer to the attached image for further clarification.
https://imgur.com/twUTCAQ

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

2. When you scroll down the page you can see the Product Title jumping down a line.

We have identified the cause of your issue to be the activation of the Header Overlap feature. To rectify this, kindly deactivate the Header Overlap option by following these steps: Navigate to Xstore > Theme Options > Header Builder > Header Overlap.

As previously mentioned in our last correspondence, this should resolve the problem you are experiencing.

We trust this solution will be satisfactory.

Best Regards,
8Theme’s Team

Hello, @Anna,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1) Kindly refer to the official documentation of the Elementor plugin for detailed instructions. You can access it via the following link:
https://elementor.com/help/the-content-area-was-not-found-error/

We trust this will address your concern.

2) We kindly suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/a/TZ6qvbC. To facilitate this, please reach out to your service provider.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.