Tony Rodriguez

Hello. @mb-handmade,

You are welcome.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

This topic is now closed.

Kind regards,
The 8Theme Team.

Hello, @mb-handmade,

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your website, we kindly ask that you clear your browser’s cache before revisiting the site.

For your reference, the solution involved adjusting the banner position to “Above all the Shop content.” This modification was made within the following navigation path: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout.

Please find attached an image that serves as a visual reference for the implemented changes under Private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

We would like to provide you with guidance on how to set up the Custom Global Tab Content and Specific Custom Tabs for your single product pages.

To configure the Custom Global Tab Content, please proceed as follows:

1. Access the ‘Xstore’ section by navigating to ‘Theme Options’.
2. Click on ‘WooCommerce’, followed by ‘Single Product Builder’.
3. Select ‘Tabs’ and then ‘Advanced’.
4. From this location, you can establish the Custom Global Tabs according to your preferences.

For your convenience, we have included a screenshot to assist you with this process: https://postimg.cc/G8LgJRGT

For setting up a Specific Custom Tab for an individual Single Product Page, please follow these steps:

1. Go to the ‘WP-Dashboard’.
2. Click on ‘Products’ and choose the product you wish to edit.
3. Scroll down to find the ‘Xstore Options’.
4. Under ‘Single Layout’, you can set the Custom Tab tailored to the specific product as needed.

A screenshot has been provided to guide you through this setup: https://postimg.cc/Yv1wdpGd

We trust that these instructions will be helpful and provide the clarity you need.

Best Regards,
The 8Theme Team

Hello, @GTP,

We are pleased to confirm that the “Scroll Progress” element is available for use on your website. It is designed to function in a manner similar to the example you have referenced.

For your convenience, you can review the element in action at the following URL: https://xstore.8theme.com/elementor/demos/minimal-fashion02/scroll-progress-element/

Additionally, we have provided a screenshot for your reference: https://postimg.cc/yJ6D7Ssg

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

You can add 2 global custom tabs via Theme Options and an individual tab via settings of product – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ .
For more tabs – https://docs.woocommerce.com/document/editing-product-data-tabs/ or https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

Kind Regards,
8theme team

Hello, @leveltgp,

I am writing to address an issue regarding a product listing on your website. It appears there has been a misunderstanding concerning the product found at the following URL: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-1698/

We kindly request that you remove this product listing from your website in its entirety.

Furthermore, we have already created a new product listing, which can be found at the following URL: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-2/

The new product listing is functioning correctly without any issues. You are welcome to modify the content of the new listing as per your requirements by simply editing it.

Thank you for your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, @GTP,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

Best Regards,
The 8Theme Team

Hello, @leveltgp,

We have conducted a thorough investigation into the problem you reported on your website. Upon review, we found that the issue is isolated to a single product rather than being a widespread problem.

To address this, we have recreated the problematic product on your site, and the new version appears to be functioning correctly. You can verify this by visiting the following link: https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-2/ Please feel free to modify the content of the new product as needed.

It appears that the original product, which can be found at https://queenmother.gr/dev/product/%ce%b3%cf%85%ce%bd%ce%b1%ce%b9%ce%ba%ce%b5%ce%af%ce%b1-%ce%bc%ce%b1%ce%ba%cf%81%cf%85%ce%bc%ce%ac%ce%bd%ce%b9%ce%ba%ce%b7-%ce%bc%cf%80%ce%bb%ce%bf%cf%8d%ce%b6%ce%b1-%ce%b8%ce%b7%ce%bb%ce%b1%cf%83-1698/ is the one experiencing issues.

We recommend that you make the necessary updates to the new product and remove the original one with issues from your site entirely. This should resolve the problem.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Weblike PRO,

We would like to inform you that the phrase “What Are You Looking For?” can be modified or translated within the core plugin language files.

To accomplish this, we recommend utilizing the Loco Translate plugin. For detailed guidance on this process, please consult our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Additionally, we have provided screenshots to assist you with this task. You may view them via the links below:
– https://postimg.cc/v1rSmrLj
– https://postimg.cc/HJgBFJDt

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @razvangt,

Thank you for contacting us and for using XStore.

1/ Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set your PHP version to 8.0. Check the image for specific requirements here: https://imgur.com/wKn5z6x

And then the XStore core plugin should be updated first, then the XStore theme. Check our theme documentation Xstore Theme update here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @GTP,

We trust this message finds you well.

We kindly request that you proceed with the following steps to download and import the necessary template using the Elementor page builder:

1/ Download the specified section from the following link: https://we.tl/t-wsr3CnVhOT

2/ Import the template into your website using the Elementor page builder. For detailed instructions on this process, please refer to the Elementor Template Library guide available at: https://elementor.com/help/template-library/

3/ Once the template has been successfully imported, navigate to the following location within your WordPress dashboard: XStore > Theme Options > WooCommerce > Single Product Builder > Custom HTML. Here, select the option to ‘Use Static Block’ and then publish your changes.

For visual assistance, please refer to the attached images which serve as a reference for the aforementioned steps.
https://ibb.co/Z8JLQJ9

We are confident that these instructions will address your issue effectively. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @GTP,

We kindly request that you follow the steps outlined below to insert the provided CSS code into your XStore theme:

1. Navigate to the “XStore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” area.
4. Click on the “Global CSS” tab.
5. Copy and paste the CSS code provided into the designated field.
6. Ensure to save your changes by clicking “Publish.”

Upon completion, the changes should be reflected on your website as intended check private content area.

.etheme-sales-booster-sticky-panel {
    background-color: transparent !important;
}
.etheme-sales-booster-sticky-panel ul li {
    margin-bottom: 8px;
    width: 75px;
    padding: 12px 6px;
    display: block;
    font-size: 1rem;
    overflow: hidden;
    -moz-border-radius: 20%;
    border-radius: 20%;
    background-color: #000 !important;
}

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Amko,

We appreciate your cooperation in providing us with WP-admin access. We are pleased to inform you that the issue you were experiencing has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Details of the resolution are as follows:

1/ The sidebar on the homepage has been disabled, which has addressed the issue you reported. https://imgur.com/jgHlbwV

2/ For further customization of the Single Product page, please navigate to XStore > Theme Options > WooCommerce > Single Product Builder within your admin panel. Here, you can tailor the page to your preferences and publish the changes. https://imgur.com/w5f4frA

We encourage you to consult our theme documentation for comprehensive guidance on utilizing the theme’s features.
https://www.8theme.com/documentation/docs/single-product-page/

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @seanpearse,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to confirm that the solution has been implemented effectively.

Additionally, we have installed and activated the Xstore core plugin on your website to enhance its functionality.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Amko,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.