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I have updated xstore core but I have a message saying it needs to have xstore 9.1.14 version

This topic has 17 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Rose Tyler

mariangio

Participant

September 20, 2023 at 13:25

I have updated xstore core but I have a message saying it needs to have xstore 9.1.14 version but I have already updated Xstore and cannot see anymore updates of the theme to do. Can you please help.
Thanks

#368007 Copied Theme version: 9.1.13 WooCommerce version: Version 7.6

16 Answers

mariangio

Participant

September 20, 2023 at 13:34

here s the error message:
Downloading update from https://www.8theme.com/themes/api/files/get/xstore.zip?token=KXWKRTJW6gREcQXwxfflzZQhWMynr0TSIICR5sXE1692713846…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating xstore: Could not move the old version to the upgrade-temp-backup directory.

#368010 Copied

Tony Rodriguez

Support staff

September 20, 2023 at 13:47

Hello, @mariangio,

Thank you for using our theme and for contacting us.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

– https://xstore.helpscoutdocs.com/article/37-plugins-update

We kindly recommend that you take a complete backup of your site before proceeding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#368014 Copied

mariangio

Participant

September 20, 2023 at 14:00

thanks. I will follow your indication. I do not have create a child theme so I am concerned I will loose my website creation?

#368017 Copied

Rose Tyler

Support staff

September 20, 2023 at 14:28

Hello, @Mariangio,

Only in case you edited files of the parent theme directly, you will lose these changes. In any case, create a full backup before the update.

Best Regards,
8Theme’s Team.

#368023 Copied

mariangio

Participant

September 21, 2023 at 01:41

Hi I am trying to place the activation code again but I have an error message that it has been used already (which is on my actual website).
here is the error message:

Oops… You have reached the activation number limit.
As per the ThemeForest license policy, each license is valid for use in one project only, read more. XStore allows 1 live site licensing and 2 staging site licensing for testing purchase per purchase code.

Currently, we can see that your purchase code has been activated in the following locations:

Live Website 1/1: s830606855.onlinehome.us,
Staging Website 0/2:

You can conveniently manage your license code on our website and review its previous installations.

To learn about using the Staging Websites and available patterns, please follow the link

Please contact administrator
for this information.

#368059 Copied

mariangio

Participant

September 21, 2023 at 01:55

I have to add that when I tried to update it, it is creating a new xstore theme with the version 14 but didn’t update my version 13. And if I swap for the version 14, i am loosing my design.

#368060 Copied

Rose Tyler

Support staff

September 21, 2023 at 07:15

Hello, @Mariangio,

Add the purchase code for your account on our site – https://www.8theme.com/account-user/?user_id=14774 to be able to see current activations and manage them – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

“I have to add that when I tried to update it, it is creating a new xstore theme with the version 14 but didn’t update my version 13. And if I swap for the version 14, i am loosing my design.” – could you record a video?

Have you created a full backup?
Download the latest theme version from – https://www.8theme.com/downloads Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

Best Regards,
8Theme’s Team.

#368089 Copied

mariangio

Participant

September 21, 2023 at 09:23

I have added the code to my account but I cannot see it. If I try to add it again it says it is already in your database. Please help.

#368104 Copied

mariangio

Participant

September 21, 2023 at 09:26

was able to sort the code purchase out. So trying to see if I can update now.

#368105 Copied

mariangio

Participant

September 21, 2023 at 09:29

Ok I try to update and same error. Here a video to show you the issue

Please contact administrator
for this information.

#368106 Copied

Rose Tyler

Support staff

September 21, 2023 at 09:59

Hello, @Mariangio,

Please provide FTP access.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team.

#368110 Copied

mariangio

Participant

September 21, 2023 at 10:04

Here on the private content the infos

Please contact administrator
for this information.

#368111 Copied

mariangio

Participant

September 21, 2023 at 10:18

I can see you have updated it but I lost my header and my footer design too

#368113 Copied

Rose Tyler

Support staff

September 21, 2023 at 10:45

Hello, @Mariangio,

You face the problem because incorrectly uploaded full theme files instead of installable files only.

Please clear the cache and check your site now.

If all is fine, you can delete this folder via FTP – https://prnt.sc/47nSttffJmf6

Best Regards,
8Theme’s Team.

#368118 Copied

mariangio

Participant

September 21, 2023 at 11:21

I have seen that you fixed it. Thanks!

#368126 Copied

Rose Tyler

Support staff

September 21, 2023 at 12:16

Hello, @Mariangio,

You’re welcome!

Best Regards,
8Theme’s Team.

#368136 Copied
Tagged: updating woocommerce xstore, woocommerce wordpress themes, wordpress theme update issues, xstore 9.1.14 version, xstore core update, xstore update message
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