The shopping basket “remember” old products

This topic has 11 replies, 3 voices, and was last updated 5 months, 1 week ago ago by Rose Tyler

  • Avatar: henrik
    henrik
    Participant
    September 20, 2023 at 09:38

    Like you add products.

    Remove it.. but the product will NOT remove..

    I need to clear cache on the page..

    But I cant do that every time the client call me 😝

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 20, 2023 at 10:02

    Hello, @henrik,

    Thank you for contacting us and for using XStore.

    We appreciate your effort in providing the video illustrating the issue at hand.

    1) We believe the issue you are experiencing may be due to a cache problem on your end. We kindly suggest you try the following solution: please turn off the “Always Load Wc-Cart-Fragments” option and then proceed to publish it under Xstore > Theme Options > Speed Optimization.

    For your convenience, we have provided a reference image to guide you through this process: https://imgur.com/mDvEWqA

    2) We kindly request you deactivate the cache plugin and the optimizing plugin on your site, and then check its performance once again.

    We trust that these actions will rectify the issue you are currently facing.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    Avatar: henrik
    henrik
    Participant
    September 20, 2023 at 10:17

    Yes. working better.
    but the cache plugins.. will not do the page faster ???

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 10:54

    Hello, @Henrik,

    We appreciate your prompt response.

    What exactly cache plugin do you use?
    Does the problem persist when the cache plugin is activated only?
    Could you provide temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: henrik
    henrik
    Participant
    September 20, 2023 at 11:00

    hello.
    its the W3 Total Cache plugins.

    look like its bugs just when I use this plugins..
    but I know the serverhost have many problems to..
    so maybe there is some bugs on that end..

    you have still a admin user.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 12:06

    Hello, @Henrik,

    What is URL of the page with the login form?

    What password can we use?

    Best Regards,
    8Theme’s Team

    Avatar: henrik
    henrik
    Participant
    September 20, 2023 at 12:19

    send on email. but add here to.

    Please contact administrator
    for this information.
    Avatar: henrik
    henrik
    Participant
    September 20, 2023 at 12:20

    new pass.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 12:35

    Hello, @Henrik,

    We appreciate your prompt response.

    Please exclude WooCommerce cookies from the cache in W3 Total Cache plugin settings – woocommerce_items_in_cart https://woocommerce.com/document/configuring-caching-plugins/

    Best Regards,
    8Theme’s Team

    Avatar: henrik
    henrik
    Participant
    September 20, 2023 at 12:38

    okey ? but the hole page is woocommerce..

    Then I can drop the plugins is better then ??

    I just want the page to looad faster… 🙂
    But maybe I dont need ? 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2023 at 13:58

    Hello, @Henrik,

    Please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Then contact support of the WooCommerce plugin https://wordpress.org/support/plugin/woocommerce/ to get additional assistance.

    Hosting provider can also help to speed-up the site.

    Best Regards,
    8Theme’s Team

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