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I need help problem with updating the theme and the discount plugin and xcore!!!!

This topic has 5 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Tony Rodriguez

Alfi

Participant

September 21, 2023 at 01:34

Check the video and let me know if you guys need the admin access!

Please, contact administrator
for this information.

#368058 Copied Theme version: 9.1.13 WooCommerce version: 8.1.1

4 Answers

Tony Rodriguez

Support staff

September 21, 2023 at 05:27

Hello, @Alfi,

Thank you for contacting us and for using XStore.

1) Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

– https://xstore.helpscoutdocs.com/article/37-plugins-update

We kindly recommend that you take a complete backup of your site before proceeding.

2) You can download woocommerce-dynamic-pricing-and-discounts plugin from this page – https://www.8theme.com/downloads/

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

#368064 Copied

Alfi

Participant

September 21, 2023 at 06:29

i tried manual via ftp but then I need to build the shop new and als I tried with envato but with envato plugin the same error appears, If I unregister and register I only can update scored not the theme!!!

Please contact administrator
for this information.

#368076 Copied

Alfi

Participant

September 21, 2023 at 06:33

Huh now I was able to update the theme idk why there was an error maybe the update server was not available!!!

#368077 Copied

Tony Rodriguez

Support staff

September 21, 2023 at 06:38

Hello, @Alfi,

We are delighted to learn that you were able to successfully update the theme. Technical issues can arise from a variety of factors, including temporary server outages or connectivity problems.

Should you require any additional assistance, please do not hesitate to inform us, and we will be more than happy to assist you.

Best Regards,
8Theme’s Team

#368080 Copied
Tagged: discount plugin, help, problem solving, theme update, woocommerce, wordpress, xcore
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I need help problem with updating the theme and the discount plugin and xcore!!!!

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