Forum Replies Created

Viewing 30 posts - 7,981 through 8,010 (of 13,904 total)
1 2 3 … 266 267 268 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    You’re welcome! If you have any more questions or need further assistance anything else, please feel free to ask. We are here to help!

    Have a nice day!

    Kind Regards,
    8theme team.

    #372930 Copied In reply to: How to have multiple selection options on the product page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @razr1911,

    We kindly request that you always initiate a new topic on our support forum for any issues or inquiries you may have.

    We have noted that your recent request was somewhat unclear. To better assist you, we would appreciate it if you could provide a more detailed description of the problem you are encountering. Additionally, please include screenshots or video of the issue and the URL of the page where you are experiencing the problem. This will enable us to thoroughly investigate and provide you with the most appropriate assistance.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #372850 Copied In reply to: Unable to save changes on homepage through Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @adriano,

    We appreciate your prompt response. Upon reviewing your website, we discovered that the text within the pathway Loco > Plugins > XStore-core was not translated. We have rectified this issue by translating the specified string, and it is now functioning properly on your site. Please refer to the attached image for your reference.

    https://imgur.com/5PDkZR8
    https://imgur.com/bQ6yvPk

    To locate the aforementioned text, please navigate to Loco > Xstore core plugin. Here, you can add the translated text as per your requirements and save the settings.

    We trust this resolution is satisfactory. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #372848 Copied In reply to: Translation problem sales booster Fake Sale Popup
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MarinaD,

    You are welcome.

    Best Regards,
    8Theme’s Team

    #372842 Copied In reply to: How can I disable paid delivery methods on the checkout page when I reach the limit for free deliver
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oksi,

    If you wish to alter the inserted link font color utilizing the WordPress Editor, kindly follow these steps:

    1. Edit the product description using the WordPress Editor.
    2. Select the text for which you want to change the color.
    3. Click on the Toolbar toggle.
    4. Select the desired text color and update it.

    Please refer to the attached image for a visual guide.
    https://imgur.com/IFsacM6

    We trust this will be of assistance to you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #372841 Copied In reply to: In the mobile version, when you share the site, it shows the template link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mkusinski,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

    #372817 Copied In reply to: Brand filters not showing all brands (Xstore)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oksi,

    In order to distinguish hyperlinked words from regular text in your single product description, we recommend customizing the styling of your hyperlinks using (CSS) code.

    Please follow the steps below:

    1. Copy the CSS code provided below.
    2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
    3. Paste the copied CSS code in the designated area.
    4. Click ‘Publish’ to save the changes.

    Here is the CSS code:

    .single-product .elementor-widget-container span.s1 a {
    color: #007bff;
    text-decoration: underline;
}
.single-product .elementor-widget-container span.s1 a:hover {
    color: red;
    text-decoration: underline;
}

    Please note that you can adjust the color value in the CSS code according to your preferences.

    We trust this solution will resolve your issue.

    Best Regards,
    8Theme’s Team

    #372804 Copied In reply to: In the mobile version, when you share the site, it shows the template link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Prithwiraj,

    Thank you so much for purchasing our theme and contacting our support center.

    If You are experiencing an issue with the Contact Form 7 plugin on your WordPress site. The error message “Error: Contact form not found” indicates that the contact form with the ID you provided cannot be located. Here are a few troubleshooting steps you can take:

    Double-check the Contact Form 7 plugin installation: Ensure that the Contact Form 7 plugin is installed and activated on your WordPress site. If it’s not installed, you can download and install it from the WordPress Dashboard > Plugins > Add new > https://imgur.com/jjxGqOv

    Verify the contact form ID: Make sure the contact form ID you provided in the shortcode is correct. It’s possible that you might have copied the wrong ID. Go to your WordPress dashboard, navigate to Contact > Contact Forms, and confirm the correct ID of the form you want to use.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team.

    #372789 Copied In reply to: Not able to add contact form for request Quotes button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jalal,

    We appreciate your prompt response.

    1) Should you desire to alter the font, size, and color of the product title on the shop/archive page, kindly proceed to XStore. From there, select Theme Options, followed by Typography, then Headings, and finally, edit the settings as per your preference. https://imgur.com/EKNtTWK

    2) To change the product title font size, kindly follow the steps outlined below:

    1. Copy the CSS code provided below.
    2. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS on your website’s backend.
    3. Paste the copied CSS code in the designated area.
    4. Click ‘Publish’ to save the changes.

    .woocommerce-shop h2.product-title {
    font-size: 15px !important;
}

    Please note that the font size value in the CSS code can be adjusted according to your preference.

    We trust that these instructions will effectively address your concern.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #372787 Copied In reply to: Shop page can not be edited with Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jimmy,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #372785 Copied In reply to: Archive page displaying Issue, only 2 poducts per row
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @adriano,

    Thank you for contacting us and for using XStore.

    We kindly request you translate the content into the language file of the XStore Core plugin. You can access the file here: https://postimg.cc/Mfqm18vg

    For your convenience, we have provided a detailed guide on how to proceed with this task. Please refer to our theme documentation at https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and follow the steps outlined therein.

    If the problem persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #372784 Copied In reply to: Translation problem sales booster Fake Sale Popup
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hempednyc,

    We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

    To address your issue, we have made modifications to the ‘Size’ attribute in the following path: WP-Dashboard >> Products >> Attributes. The type has been changed to “Label”. For your reference, we have provided screenshots of the changes made. You can view them via the links below:

    https://postimg.cc/VS4yTzdR
    https://postimg.cc/bZmcVzGR
    https://postimg.cc/qzMdshq7

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #372783 Copied In reply to: Variation Swatches not working with buttons
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jalal,

    Thank you for contacting us and for using XStore.

    To be able to edit Shop page using Elementor and the free PRO Elements plugin, please go to XStore Builders > Products Archive https://prnt.sc/SEbx6aakuHcX https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
    By default, the Shop page can’t be edited using Elementor as other pages, because this ability was added by Elementor for the Pro plugin that should be purchased separately. All our demos were created without Elementor Pro, so Shop page settings can be edited via Theme Options > WooCommerce.
    In the latest update, we added new builders https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/ which allows you to create Shop page layout using the Elementor free plugin.

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    #372782 Copied In reply to: Shop page can not be edited with Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Makerpax,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you kindly provide a screenshot of the text that is not translated on your website?

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    Additionally, We kindly request you to peruse and adhere to the instructions outlined in our theme documentation. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We trust this will be of assistance to you.

    Best Regards,
    Team 8Theme.

    Please contact administrator
    for this information.
    #372780 Copied In reply to: translate problem – home page – main shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mkusinski,

    We appreciate your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

    Our team has implemented a code into the Appearance > Themes > XStore Child theme > function.php file, which has effectively addressed your concern. Consequently, the Brand filter is now displaying all brands on your site.

    For your reference, we have recorded a video demonstrating the resolution process on your site. We encourage you to watch it in its entirety in the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #372779 Copied In reply to: Brand filters not showing all brands (Xstore)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Pronto Pasta,

    We hope this message finds you well. We are writing to inform you that the footer on your website has been constructed using Footer Widgets. To modify the content of the footer, please follow these steps:

    1. Navigate to Appearance
    2. Select Widgets
    3. Choose Footer Widgets 1, 2, 3, 4

    You can then make changes according to your specific needs.

    For your convenience, we have provided a screenshot to guide you through the process: https://postimg.cc/18SckJrM

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #372778 Copied In reply to: Can not edit Footer, but the header can be edited
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @MarinaD,

    We apologize for any confusion. However, the issue you are encountering is not related to our theme. It is, in fact, a default functionality of the WooCommerce plugin.

    If you wish to conditionally hide or show payment methods in WooCommerce based on a specific cart total, you have the option to either use a plugin or write custom code.

    For further assistance, we recommend referring to the official WooCommerce documentation. You can access it via the following link: https://woo.com/document/hide-other-shipping-methods-when-free-shipping-is-available/ OR https://www.businessbloomer.com/woocommerce-disable-payment-gateway-for-specific-shipping-method/

    We appreciate your understanding.

    Best Regards,
    8Theme’s Team

    #372776 Copied In reply to: How can I disable paid delivery methods on the checkout page when I reach the limit for free deliver
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Configoods,

    1) We are glad to hear that you were able to restore your backup and resolve the issue.

    2) We have received your query regarding the issue with the Fake Sale Popup. To address this, we kindly request you to ensure that you are utilizing the most recent version of the Theme and Core plugin. If not, we recommend updating both the theme and core plugin, which we hope will rectify the problem.

    If the issue persists, please provide us with your working WP Admin Login details. Kindly share this information in the private content area of this topic, enabling us to further investigate the issue on your site and provide the necessary assistance.

    Additionally, we would appreciate it if you could record a brief video clip demonstrating the issue and share it with us. This will help us replicate the problem on our end.

    For your reference, you can check the Theme changelog here: https://xstore.8theme.com/update-history/

    For guidance on updating the Theme and Plugins, please visit: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    We look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    #372775 Copied In reply to: Product title isn’t showing in elementor pagebuilder.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jimmy,

    We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

    To resolve the issue, we undertook the following steps:

    1. Navigated to XStore.
    2. Selected Theme Options.
    3. Proceeded to WooCommerce.
    4. Chose Shop.
    5. Clicked on Shop Page Layout.
    6. Altered the columns per view.

    For a visual guide of the steps we took, please refer to this link: https://postimg.cc/dZw75Lr9

    You can view the outcome of these changes in the screenshot provided here: https://postimg.cc/3y5g7WB7

    We trust that this resolution will be satisfactory and assist you in your operations.

    Best Regards,
    8Theme’s Team

    #372774 Copied In reply to: Archive page displaying Issue, only 2 poducts per row
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alan_ruiz,

    1) We are glad to hear that you managed to install the media files and complete the theme.

    2) Regarding the issue with Elementor Pro and the XStore core plugins.

    XStore is designed to be fully compatible with Elementor Pro, You are welcome to utilize Elementor Pro Plugin.

    For further optimization of your site, you can refer to the XStore theme documentation.
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    If you have any more specific questions or need further assistance, please don’t hesitate to ask. we are here to help.

    Best Regards,
    8Theme’s Team

    #372773 Copied In reply to: Xstore plugin makes my site slow. problems to communicate with the server
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @tricom.admin,

    Thank you for using our theme and for contacting us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #372772 Copied In reply to: Javascript Error When Loading, is not a function error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oksi,

    Thank you for your prompt response.

    1) No need to apologize. We are here to help with whatever you need.

    2) Unfortunately, we were unable to investigate the issue on your site as the URL you provided appears to be incorrect or non-existent. Please refer to the attached image for reference. https://imgur.com/CzqVXba

    To assist you effectively, we kindly request you provide the correct URL of the page where you are experiencing the problem. This will enable us to examine the issue and provide you with the necessary assistance.

    Best Regards,
    8Theme’s Team

    #372771 Copied In reply to: In the mobile version, when you share the site, it shows the template link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    Thank you for using our theme and for contacting us.

    Are you referring to this: https://postimg.cc/JDKw0kDW?

    If you are looking to configure and modify the newsletter email field, kindly proceed to wp-dashboard > MC4WP > Form.

    Please refer to the attached images for guidance.
    https://imgur.com/6IeGeK2
    https://imgur.com/A9Rbnhj
    https://imgur.com/lCYJy0c
    https://imgur.com/XFVjeMI

    Additionally, we recommend going through our theme documentation for further information.

    https://www.8theme.com/documentation/docs/xstore-newsletter-popup/
    https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Best Regards,
    8Theme’s Team

    #372770 Copied In reply to: Documentation of popup for email builder?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oksi,

    1) That sounds great!

    2) We kindly request that you create a new topic for each distinct issue you encounter. This will help us to address your concerns more efficiently and accurately.

    We have noted that your recent request is somewhat unclear. To better assist you, we would appreciate it if you could provide a more detailed description of the problem you are experiencing, as well as your desired outcome.

    In addition, please include a screenshot of the issue and the URL of the page where the problem is occurring. This will enable us to investigate the matter thoroughly and provide you with the most appropriate solution.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    #372713 Copied In reply to: In the mobile version, when you share the site, it shows the template link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Massimo,

    We appreciate your cooperation in providing us with the wp-admin access. Our team has thoroughly examined your website and we are pleased to inform you that we did not encounter any issues. The Xstore Builders: Cart and Checkout Builder with Elementor are functioning optimally on your site.

    For your understanding, the Cart and Checkout page is a default feature provided by WooCommerce. While you have the ability to add new sections to it, direct modifications to the cart and checkout fields are not possible. Please refer to the attached screenshot for further clarification.

    https://postimg.cc/18g8Qym7
    https://postimg.cc/jDRMgkRj

    We trust that this information will be beneficial to you. Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #372712 Copied In reply to: Cart/Checkout Layout shows YOUR SHOPPING CART IS EMPTY
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tatiana,

    We hope this message finds you well. We understand that you are currently experiencing an issue and we are eager to assist you in resolving it. To better understand the problem, could you kindly provide us with a screenshot of the issue? You can upload your screenshot to the following site: https://postimages.org/ and share the URL with us here.

    Additionally, we would appreciate it if you could inform us whether you are utilizing the Loco Translate plugin to translate your theme.

    We would also like to know if you have adhered to the instructions provided in our theme documentation for translating the theme with the Loco Translate plugin. You can find these instructions at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We look forward to your response and are committed to assisting you in resolving this issue.

    Best Regards,
    8Theme’s Team

    #372710 Copied In reply to: XStore Child: 1.0 как перевести тему
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Oksi,

    We appreciate your prompt response.

    We acknowledge your confirmation that the issue is due to the Yoast SEO plugin. We kindly advise you to reach out to the plugin author or their support team for further assistance.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #372706 Copied In reply to: In the mobile version, when you share the site, it shows the template link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Arc098,

    Thank you for contacting us and for using XStore.

    Kindly provide the URL of the page in question.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #372703 Copied In reply to: “BLOCK” translation in Breadcrumbs …..
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kostoff,

    We respectfully request that you perform a check by enabling the default WordPress Theme, such as Store-front or Twenty Twenty-Three. This is to determine whether the issue you are encountering is related to our theme or not. Please inform us of the outcome.

    If the problem continues with the default WordPress theme, we respectfully advise you to reach out to WooCommerce or plugin support for additional assistance on this matter.

    We strongly recommend that you create a comprehensive backup of your site before proceeding.

    We appreciate your cooperation in this matter.

    Best Regards,
    8Theme’s Team

    #372702 Copied In reply to: I have a question related to the checkout
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Massimo,

    We regret to inform you that we are currently unable to access your website due to issues with the WP-admin login access you have provided. It appears that the login details may be incorrect or invalid. Please see the screenshot in the private content area for reference.

    In order to assist you more effectively, we kindly request that you provide us with the correct and valid WP-admin login access. This will enable us to examine your settings more closely and provide a more accurate solution to your issue.

    Furthermore, we would appreciate it if you could provide a more detailed description of the issue you are experiencing. Your initial request was somewhat unclear, and a more comprehensive explanation would greatly assist us in understanding your exact needs or the specific outcome you are seeking.

    We appreciate your cooperation and look forward to resolving your issue promptly.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #372692 Copied In reply to: Cart/Checkout Layout shows YOUR SHOPPING CART IS EMPTY
  • 1 2 3 … 266 267 268 … 462 463 464
    7,981–8,010 of 13,904 posts
Viewing 30 posts - 7,981 through 8,010 (of 13,904 total)
1 2 3 … 266 267 268 … 462 463 464