Tony Rodriguez

Hello, @MarinaD,

Thank you for contacting us and for using XStore.

We understand that you are interested in translating the “My Wishlist” and “My Compare” text within the OFFcanvas section of your website to another language. To accomplish this using the Loco Translate plugin, please follow the steps outlined below:

1. Navigate to the Loco Translate section within your WordPress dashboard.
2. Select ‘Plugins’ and then locate the ‘XStore Core’ plugin from the list.
3. Within the XStore Core plugin’s interface, search for the text strings “My Wishlist” and “My Compare.”
4. Proceed to translate the mentioned text strings into your desired language, ensuring that they meet your specific requirements.
5. Once you have completed the translation, make sure to save and publish your changes.

For your convenience, we have included images that serve as a visual reference to guide you through the process.

https://imgur.com/MrqNncC
https://imgur.com/LOuqvEa
https://imgur.com/l8479rz
https://imgur.com/Br4Q2Pz

Additionally, – check translation of XStore Core plugin https://prnt.sc/i-gSvOG1kuVW > https://prnt.sc/3zIF29rlAKN5

Register here https://imgur.com/CCFUJPk can be changed via Translation files of XStore Core plugin. Instal Loco Translate > go to Plugins > Core > create English translation > find and change the text.

We trust that these instructions will effectively address your translation needs. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Nicolo,

We appreciate your prompt response and understanding.

Should you have any additional inquiries, do not hesitate to reach out to us at your convenience. Our team is dedicated to providing assistance whenever you require it.

Thank you for getting in touch with us.

Wishing you a pleasant weekend.

Best Regards,
The 8Theme Team

Hello, @adamotounelte,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please record a video of the problem for a better understanding and show steps in the video which steps we follow to see the problem on your site. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

3/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Your cooperation in this matter will enable us to address your concerns promptly and accurately.

Best Regards,
The 8Theme Team

Hello, @thorth219,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a great weekend.

This topic is now closed.

Best Regards,
The 8Theme Team

Hello, @Michael,

Thank you for using our theme and for contacting us.

1) Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page. https://www.8theme.com/documentation/xstore/woocommerce/product-images/

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

3) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

Best Regards,
8Theme’s Team.

Hello, @MJ,

Thank you for contacting us and for using XStore.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/kmall09.co.nz/sRABbYVd/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/bYFCFDX

About your results on gtmetrix results:

– Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

– Reduce initial server response time – contact your hosting provider, because it is server-side;

– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html ;

– Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
3. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team.

Hello, @Prithwiraj,

The out of stock Text functionality comes from the WooCommerce plugin (not affected by our theme),

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @TimN2408,

We hope this message finds you well.

Upon attempting to access your website using the WP Admin URL and credentials you provided, we encountered an issue as they appear to be incorrect or non-functional. For your reference, we have included a screenshot illustrating the problem in the private content area of this communication.

We would also like to inform you that the footer on your website has been constructed using a static block created with Elementor. This static block has subsequently been implemented within the Footer Widgets section of your site.

We are excited to introduce our new Footer Builder feature, which you may find beneficial. To utilize this feature, please proceed to the Xstore Builder, select ‘Footer’, and create a new footer according to your specific needs. You can follow this link for visual guidance: https://postimg.cc/py79Mzvc

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Nicolo,

We would like to inform you that the problem you have encountered originated from a conflict involving multiple template conditions. Our team has taken the necessary steps to remove the condition and has subsequently published the updated template. This action has successfully resolved the issue you were experiencing.

For your reference, please see the attached image which illustrates the resolution in the private content area.

Best regards,
The 8Theme Team

Hello, @seb,

Thank you for contacting us and for using XStore.

1/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ After the theme update, you need to clear all cache. Your problem may be caused by cache, please clear cache of plugin, server and cache of the browser.

3/ Please clear cache > change any settings and the Save button will work https://prnt.sc/FVLj513CIFRB

Should you require any assistance with the update process or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Weblike PRO,

Thank you so much for your kind words and continued support! It’s customers like you that make our work so rewarding. We’re thrilled to hear that our support and efforts have contributed to your positive experience with Xstore.

If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We’re here for you.

Thanks again for being a valued part of our community!

Have a Great day!

This topic is now closed.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

We apologize for any inconvenience caused. In order to assist you effectively, we kindly request that you provide us with the necessary access credentials for your website’s WordPress Admin panel and FTP server. Additionally, please share the specific page URL where the issue is occurring.

For security purposes, ensure that the information is sent through a secure method or channel. Below is the format in which we require the details:

– WordPress Admin Access:
– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

– FTP Access:
– FTP Host:
– FTP Username:
– FTP Password:
– FTP Port:

Page URL with Issue:
– [Insert the URL here]

You may refer to the following image for clarification on the issue: https://postimg.cc/Kk9Qcj9G

Once we receive the requested information, we will promptly investigate the matter and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Weblike PRO,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Nicolo,

We understand that you wish to align the button and quantity on the same line within the mobile version of your website in Quick View. To achieve this, please implement the following CSS code:

1. Navigate to the “Xstore” section in your website’s dashboard.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Choose the “Mobile” tab.
5. Copy and paste the CSS code provided below into the designated area:

.et-quick-view-wrapper .product_type_variable, 
.et-quick-view-wrapper .product_type_variation, 
.et-quick-view-wrapper .product_type_grouped, 
.et-quick-view-wrapper .product_type_external {
    float: right !important;
    min-width: 150px !important;
}

We trust that this adjustment will resolve the issue you are experiencing. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @razvangt,

We regret to inform you that we are currently experiencing difficulties accessing your website. Additionally, we have encountered an error within the WordPress Dashboard. We kindly request that you reach out to your hosting provider to address this issue with the WordPress Dashboard. Please ask them to perform a thorough check and resolve any problems.

Once the issue has been rectified, we would appreciate it if you could provide us with the site’s cPanel URL and credentials, as well as the FTP login details. Kindly submit this information in the private content section of this support topic to ensure confidentiality.

Your prompt attention to this matter will enable us to investigate the issue further and provide the necessary assistance to resolve it.

Best regards,
The 8Theme Team