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Desktop menu showing on mobile browser safari

This topic has 5 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

blockteq

Participant

November 19, 2023 at 21:23

Hello,

so I am having issues with the desktop menu showing on mobile browsers. Chrome works fine but when i load the website on safari even with /?nocache the menu loads as the desktop menu… any ideas how I can solve this so the mobile menu works on all browsers?

Please, contact administrator
for this information.

#374132 Copied Theme version: 9.2.3 WooCommerce version: 8.3.0

4 Answers

blockteq

Participant

November 19, 2023 at 23:15

Just to replicate the issue when you use F12 (windows) to view mobile view it still shows the desktop menu when it should be using breakpoints to load the mobile menu

#374133 Copied

Tony Rodriguez

Support staff

November 20, 2023 at 06:20

Hello, @blockteq,

Thank you so much for purchasing our theme and contacting our support center.

1/ We have identified a solution to the issue you are experiencing with the menu on your mobile device. Please follow the steps below:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to General/Layout.
4. Choose Mobile Optimization.
5. Turn it OFF.
6. Click on Publish.

After completing these steps, please clear your mobile browser cache and revisit your site to check if the problem has been resolved.

Please refer to the attached image for further information.
https://postimg.cc/xkcByjny

2/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best regards,
The 8Theme Team.

#374140 Copied

blockteq

Participant

November 20, 2023 at 08:58

Brilliant thats worked many thanks for your help!

#374159 Copied

Tony Rodriguez

Support staff

November 20, 2023 at 10:00

Hello, @blockteq,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#374165 Copied
Tagged: desktop menu on mobile, mobile-friendly woocommerce themes, responsive woocommerce themes, safari mobile browser fixes, woocommerce mobile menu solutions, wordpress safari compatibility, wordpress woocommerce themes
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The issue related to '‘Desktop menu showing on mobile browser safari’' has been successfully resolved, and the topic is now closed for further responses

Desktop menu showing on mobile browser safari

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