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Mobile device buy with apple pay showing twice

This topic has 7 replies, 4 voices, and was last updated 3 months ago ago by Andrew Mitchell

Marco A Jimenez

Participant

December 8, 2023 at 19:37

Hi when I choose a product I show the following
Buy with apple pay
or
add to cart
or
buy now
buy with apple Pay

any help will be appreciated.

Please, contact administrator
for this information.

#376162 Copied Theme version: .9.1.14 WooCommerce version: 6.3.1

6 Answers

Tony Rodriguez

Support staff

December 9, 2023 at 09:02

Hello, @Marco A Jimenez,

We appreciate your diligence in notifying us about the concern regarding the ‘Mobile device buy with Apple Pay showing twice’. In order to ascertain whether this anomaly is confined to our theme, we kindly request that you conduct a test using some of the default WordPress themes, such as Twenty Twenty-Four or WooCommerce Storefront. This examination will enable us to determine if the issue is intrinsic to our theme.

We kindly recommend that you take a complete backup of your site before proceeding.

Should the issue continue to manifest, or if you have any additional inquiries, please do not hesitate to reach out. Our team is committed to providing you with the necessary support.

Furthermore, we recommend reviewing the official documentation to ensure that the extension has been configured correctly: https://woo.com/document/woopayments/payment-methods/apple-pay/

We look forward to your response and are eager to resolve this matter to your satisfaction.

Yours sincerely,
The 8Themes Team

#376187 Copied

Marco A Jimenez

Participant

December 9, 2023 at 21:18

I followed your instructions, and I did disable apple pay on the woocomerce settings. when I turn off the option to pay with apple pay or google pay. I do not see that issue. I can see pay with google pay and apply on my phone only one time and also tested it with different phones, android and IOS. but once I turn on the option within woocomerce to use apple pay or google pay I see it twice. I am leaving them on, so you can see it.

#376213 Copied

Tony Rodriguez

Support staff

December 11, 2023 at 14:08

Hello, @Marco A Jimenez,

Thank you for your response.

To assist you more effectively, we kindly request that you create a comprehensive video recording that captures the issue you are encountering, along with the steps leading up to it. This will greatly aid us in understanding the problem in detail. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, please provide the URL of your site, as well as temporary wp-admin and FTP access credentials. This information is essential for us to conduct a thorough investigation.

Wp-admin URL:
Wp-admin username:
Wp-Password:

FTP host:
FTP username:
FTP password:
FTP port:

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We look forward to resolving your issue as promptly as possible.

Best regards,
The 8Theme Team.

Please contact administrator
for this information.

#376323 Copied

Marco A Jimenez

Participant

December 11, 2023 at 18:17

Done

Please contact administrator
for this information.

#376338 Copied
Luca Rossi

Support staff

December 12, 2023 at 07:55
Dear Marco A. Jimenez,

We kindly request that you implement the following CSS modification to address the element positioning on your website. Please navigate to the “XStore” section, then proceed to “Theme Options,” followed by “Theme Custom CSS,” and finally, insert the code into the “Global CSS” field:
```
.single-product .etheme-add-to-cart-form form.cart + .wcpay-payment-request-wrapper {
    display: none !important;
}
```
This adjustment will effectively remove the GPay/ApplePay button located beneath the “Buy Now” button.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team
#376373 Copied
Andrew Mitchell

Support staff

January 26, 2024 at 01:01

Dear Marco A Jimenez,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#381287 Copied
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The issue related to '‘Mobile device buy with apple pay showing twice’' has been successfully resolved, and the topic is now closed for further responses

Mobile device buy with apple pay showing twice

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