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Password reset emails not been sent when customers set to reset or new customer registration

This topic has 3 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Marco A Jimenez

Participant

December 9, 2023 at 04:31

Hello I am having the following issues with email not been sent
New customer registers and no emails sent.
New order created no email confirmation of the order.
Password reset not working, not getting email link to password reset.
New order places no email confirmation.
customers get wrong password even though they are typing the correct password. I was able to replicate issue, but one thing I noticed was that if I open another window and type password seems to work, but I am on the same page to retype password does not work. I created a new login page with elementor and I test it same issue. Please help.

Please, contact administrator
for this information.

#376171 Copied Theme version: .9.1.14 WooCommerce version: 6.3.1

2 Answers

Tony Rodriguez

Support staff

December 9, 2023 at 08:07

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront and Twenty Twenty Four (default WooCommerce theme and default WordPress Theme) temporarily and inform us of the outcome?

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

If the problem persists independently of the activated theme, we would recommend you contact the WooCommerce support. https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team.

#376186 Copied

Andrew Mitchell

Support staff

January 26, 2024 at 01:01

Dear Marco A Jimenez,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#381286 Copied
Tagged: fixing woocommerce password reset emails, resolve woocommerce new customer email issues, troubleshooting woocommerce email problems, woocommerce email notification problems, woocommerce password reset errors, wordpress customer registration email not sent, wordpress templates customer registration issues
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Password reset emails not been sent when customers set to reset or new customer registration

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