Tony Rodriguez

Hello, @Bas Kling,

Thank you for contacting us and for using XStore.

We regret to inform you that it is not possible to display the same header with varying configurations across different pages within our system. However, we are pleased to offer a viable alternative that can fulfill your needs. You may create a new header and apply conditional rules to specify the pages on which this header should appear.

Should you wish to alter the color of the header, please proceed as follows:

1. Navigate to “XStore” and then select “XStore Theme Settings.”
2. Enter the “Header Builder” section.
3. Identify the header you intend to customize, labeled as “Multiple Header.”
4. Within the header settings, you will find options to change the top header’s background color.
5. By adhering to these instructions, you can modify the top header’s background color to suit your preference.

For a comprehensive visual tutorial, we invite you to view the image provided at the link below:
https://imgur.com/a/3ejaa2o

Should you require further clarification or assistance, please feel free to contact us. Our team is dedicated to ensuring you have an exceptional experience with the XStore theme.

Warm regards,
The 8Theme Team

Hello, @Peter,

Upon reviewing your website, we have observed that you are currently utilizing the latest version of the XStore core plugin. However, it has come to our attention that the corresponding XStore theme is not updated to its most recent version.

To ensure optimal performance and to prevent any potential issues, it is imperative that both the XStore theme and core plugin are maintained at their latest versions on your site.

We kindly request that you proceed with updating the XStore theme to the latest version, 9.2.5. Following the update, please navigate to your WordPress dashboard, and under ‘Pages’ select ‘All Pages’. Then, locate the ‘Store’ page and choose ‘Edit Page’. Within the ‘XStore Options’ under ‘Style’, you will have the option to select a ‘Custom Background Color’ that aligns with your preferences. Please make the necessary adjustments and save your updates. https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

For your convenience, we have included an image for reference to assist you with this process. https://imgur.com/lQBW02k

We are confident that this update will address your current issue. Should you require any further assistance or have any questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @infomrprod,

Thank you for contacting us and for using XStore.

To address the concern you’ve raised, we kindly ask that you follow these steps: copy the CSS code provided below and paste it into the designated area located at XStore > Theme Options > Theme Custom CSS > Global CSS.

@media only screen and (max-width: 993px) {
.cart-item-details .product-price-quantity .quantity{
         display: none !important;
}
}

We hope that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @W2M,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code to your site. This was implemented under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS. https://imgur.com/Gsavy5B

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @GTP,

1) Regarding Revolution Slider in X-Store:

a) Can we have more than one on a single page?

Yes,Revolution Slider allows multiple sliders on a single page, enabling placement in various sections like the top and bottom

b) Can we add them to any type of page?

You can easily add Revolution Sliders to various pages, such as the homepage, blog posts, and product pages, while editing them with the help of the Elementor page builder. You can use the Slider Revolution widget for this.
For a more detailed visual guide, please refer to the image available at the following link: https://imgur.com/a/TPP9UMb

c) Is the plugin provided by X-Store the full version?
Yes, the Revolution Slider provided by X-Store is the full version with all features/updates. You can update to the latest version when it becomes available.For the updating the plugins follow this XStore theme document given in the link below:
https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

2 & 4) Replicating Sliders on X-Store:

Yes, you can utilize the sliders on X-Store, such as the one found at [https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/]. To learn how to use them, refer to the XStore theme documentation provided at the following link:
It will guide you through the steps and settings required to replicate the desired slider on your website. Follow the link below:
https://www.8theme.com/documentation/xstore/slider-set-up/xstore-slider-with-elementor-plugin/
https://www.8theme.com/documentation/xstore/slider-set-up/new-slider/

a) Auto-play feature for X-Store sliders?
The flexibility to customize element placement in the slider relies on the theme’s settings. Check the theme or slider settings. If limited, consider a third-party plugin like Revolution Slider for more advanced layout options.

b)Customizing Slider Element Arrangement:
Yes, you can definitely arrange the elements on your slider!
Whether you need a plugin like Slider Revolution depends on the specific slider you’re using:

Slider Revolution: If you’re using Slider Revolution, you’ll need to activate the plugin and adjust its settings to customize the element positions.

Default Elementor Slider: If you’re using the default Elementor slider included with the XStore theme, you don’t need any additional plugins. You can edit the element positions directly through the XStore theme settings.

c,d & e) Changing the shape of the button on X-Store sliders?
Yes, you can change the shape of the ‘Read More’ button on the slider element. If you’re using the Slider Revolution slider, please check the Slider Revolution settings and refer to the plugin documentation[https://www.sliderrevolution.com/] for guidance on customizing button shapes.
For a more detailed visual guide, please refer to the image available at the following link:https://imgur.com/a/w8edKz7

Yours Sincerely,
The 8Themes Team.

Hello, @Robyn,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Paramount Web,

Thank you so much for purchasing our theme and contacting our support center.

We would like to kindly remind you of the importance of utilizing the most recent versions of both the theme and core plugin for your website. The latest updates often include new functionalities, bug fixes, and various enhancements that are crucial for maintaining optimal performance and avoiding potential issues.

Please be advised that the current version of XStore, 6.1.5, is not compatible with PHP version 8.0. To resolve this, you have the option to downgrade your PHP version to a previous release that is compatible with your theme. Alternatively, if you prefer to continue using PHP 8.0, we strongly recommend updating your theme and core plugin to the latest versions available. https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @proyectoswebit,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes. Our team has adjusted the color of the search icon in the sticky header, which should address your concern.

For your reference, here is a visual confirmation of the update: https://imgur.com/V8kAASo

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to see the changes.

Our team has implemented a logo widget in the header of the front page and configured a custom sticky logo, which should address the concern you brought to our attention.

For your reference, we have included an image that illustrates the update. https://imgur.com/MtR3xcr and https://imgur.com/HvXsybG

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @alex91,

We kindly request that you create a new topic and provide your WordPress Admin URL and login credentials in the private content section of the new topic. This will enable us to review the matter on your website and offer the necessary assistance.

Best regards,
The 8Theme Team

Hello, @Kamil,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Kamil,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache before revisiting your site to ensure that the changes are properly reflected.

Our team has implemented the necessary patches to address the problem, and we have included some images for your reference to confirm the resolution. https://imgur.com/Guyofdu and https://imgur.com/Fz6Zvcv

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team.

Hello, @M Project,

Thank you for your response.

We are reaching out to request your assistance in conducting a necessary diagnostic test to ascertain whether the issue you are experiencing is associated with our theme.

Kindly proceed with the following steps:

1. Activate a default WordPress theme, such as Storefront or Twenty Twenty-Four, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

2. Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Should you encounter any difficulties or require further assistance, please feel free to reach out to us. We are here to help.

Thank you for your cooperation and prompt attention to this matter. We look forward to your response regarding the outcome of the diagnostic test.

Best regards,
The 8Theme Team

Hello, @Ahmed Deeb,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/www.evoanime.com/1b8ZtWRD/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/mhYcLTC

About your results on gtmetrix results:

–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

-Avoid multiple page redirects
https://gtmetrix.com/avoid-multiple-page-redirects.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team.

Hello, @M Project,

Thank you for contacting us and for using XStore.

1. We would like to draw your attention to an informative article that may assist you in resolving the “Invalid JSON Error” in WordPress. Please take a moment to review the guide at the following link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/

2. Furthermore, we kindly request that you perform a diagnostic check by activating a default WordPress theme, such as Storefront or Twenty Twenty-Four. You can do this by navigating to Appearance > Themes within your WordPress dashboard. This step will help determine whether the issue you are encountering is related to our theme. We would appreciate it if you could inform us of the outcome.

Before you proceed with any changes, we strongly recommend that you create a complete backup of your site to ensure that your data remains safe.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @W2M,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.