Hello, @GTP,

Greetings from the 8theme team.

We regret to inform you that the functionality you are seeking is not available through our theme options and would necessitate further code customization. After a thorough review, it has become clear that the customization required falls outside the purview of our standard support offerings.

However, we are pleased to direct you to our dedicated customization panel, where you can receive specialized support tailored to your needs. Our proficient team, comprised of expert designers and developers, stands ready to assist you with the necessary modifications. You may access our customization services by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel

At 8theme, we are dedicated to providing recommendations that will significantly enhance and optimize your website’s user experience. If you have any additional information or specific requirements to share, please do not hesitate to reach out. Our team is prepared to work closely with you to develop a custom solution that aligns with your unique specifications.

We appreciate your understanding and look forward to the opportunity to assist you further.

Kind regards,
The 8theme Team

Hello, @Praia envios,

Thank you so much for purchasing our theme.

1/ We appreciate your contact and the opportunity to assist you with the translation challenges you are encountering with Loco Translate. Our team is committed to addressing your concerns swiftly and efficiently.

To facilitate a thorough investigation and provide you with the most effective support, we kindly request that you share a screenshot illustrating the issue. Additionally, please provide us with your wp-admin login credentials. This information will enable us to examine the problem in detail and offer precise guidance.

We kindly recommend that you take a complete backup of your site before proceeding.

For optimal clarity, please capture screenshots of the specific strings or sections of your website where the translations appear to be incorrectly applied.

Your cooperation is greatly valued, and we assure you of our prompt attention to your matter.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Warm regards,
The 8Theme Support Team

Hello, @Alex,

Thank you for your response.

We are pleased to inform you that upon thorough review of your website, we have not identified any issues with the functionality of the ‘Add New Page’ feature. To provide you with a clear demonstration, we have recorded a video walkthrough which has been made available for your viewing in the private content area.

We recommend that you attempt to clear your browser’s cache to see if this resolves any difficulties you may be experiencing. Alternatively, you may wish to access your website using a different browser that has not been previously used to visit your site.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

We trust that you will find this information beneficial.

Warm regards,
The 8Theme Team

Hello, @dongcaoas1,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to modify the position of the Payment security logos will be horizontal, kindly replicate the following CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS.

Subsequently, please ensure to clear your browser cache to visualize the changes.

.elementor-1429 .elementor-element.elementor-element-476699fb .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item {
    display: contents;
}

The result should look like this: https://ibb.co/PwFY9p6

We hope this will solve your issue

Yours Sincerely,
8Themes Team.

Hello, @Hempednyc,

I hope this message finds you well.

We have recently conducted a test by importing the same demo onto our test site and are pleased to report that it functions as expected. In an effort to resolve the issue on your website, we attempted to align the settings of your site’s header with those of our test site. Notably, we have the main header background color set to transparent on our test site. However, we encountered a problem when trying to apply this setting to your site; the color does not change and reverts to its previous state. For your reference, please see the attached screenshot: https://ibb.co/wMPqDHb.

Our preliminary assessment suggests that there may be a conflict with a third-party plugin. As such, we kindly request that you temporarily disable all third-party plugins on your site, one at a time, to determine if this resolves the issue with the transparent color setting.

Should the problem persist, please leave all third-party plugins disabled and grant us permission to conduct a thorough investigation. This process will involve deactivating all third-party plugins and making necessary on-site customizations. By doing so, we aim to identify and rectify the issue promptly.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team

Hello, @Ricardo,

We would like to politely request that you perform a diagnostic check by activating a default WordPress theme, such as Storefront or Twenty Twenty-Four (accessible via Appearance > Themes). This step is necessary to determine whether the issue you have encountered is related to our theme.

Before you proceed, we strongly advise you to create a complete backup of your website to ensure that no data is lost during the process.

Should the issue continue to occur even with the default WordPress theme activated, it would indicate that the problem is not specific to our theme. In such a scenario, we recommend that you contact WooCommerce support for further assistance. Resolving the issue with the default theme should also resolve it when using our theme.

Conversely, if the issue does not occur with the default WordPress theme, we kindly ask you to record a brief video clip demonstrating the problem and share it with us. This will enable us to replicate the issue on our end and investigate further.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello, @W2M,

Thank you for your response.

1/ Upon reviewing your website, we have identified an internal server error that may be affecting its functionality. For your convenience, we have attached a screenshot that illustrates the issue in question. https://ibb.co/H2jbYc5

We kindly request that you reach out to your hosting service provider at your earliest convenience to address and resolve this matter. Your service provider should be equipped to diagnose and rectify the error promptly.

Additionally, we recommend that you review the following article, which provides further insights and potential solutions related to this type of error. We believe you may find it informative and helpful in preventing similar issues in the future. https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

We hope this information is helpful.

Best Regards,
The 8Theme Team

Hello, @Zezva,

Thank you for your response.

It is our pleasure to notify you that the issue you reported has been successfully addressed. To rectify the problem, we have deactivated the ‘remove query strings’ feature within the speed optimization settings.

For your reference, we have provided a screenshot that illustrates the change:

https://ibb.co/2NX0R3N
https://ibb.co/3M7bsWH

Should you need any additional support or have further questions, please feel free to contact us at your earliest convenience.

Warm regards,
The 8Theme Team

Hello, @v4vonny,

We appreciate you reaching out to us and for your continued use of XStore.

For your convenience, please follow the instructions below to add custom CSS to your site:

1. Go to XStore > Theme options > Theme Custom CSS > Global CSS.
2. Insert the following code:

.single-product .arrows-hovered .sm-arrow, .arrows-hovered > .swiper-container .swiper-custom-left, .arrows-hovered > .swiper-container .swiper-custom-right {
    opacity: 1 !important;
    visibility: visible !important;
}

3. After adding the custom CSS, kindly clear your browser cache and revisit your site to see the changes.

Should you need any additional support or have any questions, please feel free to contact us. We are here to assist you.

Warm regards,
The 8Theme Team

Hello, @OnlyCBD,

We hope this message finds you well.

Upon thorough examination of your website, we have determined that the difficulties you have been experiencing are attributable to the child theme currently in use. As a temporary measure to address the problem, we have activated the Xstore Parent theme on your website, which has successfully resolved the issue. For your reference, we have included an image that illustrates the resolution. https://ibb.co/D8713VY

We can now confirm that the root cause of the issue lies within the customizations made to your child theme. Please note that our team is not accountable for any additional customizations implemented within the child theme. We kindly request that you consult with your website developer to review and rectify the customizations in question.

We appreciate your understanding in this matter and are committed to ensuring the smooth operation of your website.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team.

Hello, @Rich Kil,

Thank you for your response.

We are pleased to inform you that we have prepared a video tutorial hosted on our test site for your convenience. We kindly request that you view the video in its entirety and carefully follow the instructions provided therein. https://www.veed.io/view/34f69cac-4182-4482-8489-108065d4f98f?sharingWidget=true&panel=share

We trust that this will effectively address your concerns.

Warm regards,
The 8Theme Team

Hello, @Slavomir,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We would like to inform you that your recent request was not entirely clear to our team. To better understand and address your concerns, we kindly ask that you provide us with a screenshot illustrating the issue with the floating filter on mobile devices that you are encountering.

Your cooperation in this matter will enable us to assist you more effectively. Please attach the screenshot at your earliest convenience.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Thank you for your attention to this request.

Best regards,
The 8Theme Team

Hello, @Taras,

Thank you so much for purchasing our theme and contacting our support center.

Regarding the server requirements, we kindly request that you reach out to your service provider and inquire if they could increase the maximum execution time and Max input vars: to 5000. https://imgur.com/QQuzQSx

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team.

Hello, @filiphdan,

We’re delighted to hear that the issue has been resolved to your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help!

Have a nice day.

This topic is now closed.

Best regards,
The 8Theme Team.

Hello, @mirko,

Thank you for using our theme and for contacting us.

We kindly request that you capture a video recording of the issue you are encountering to facilitate a more comprehensive understanding of the problem. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the link with us.

Additionally, we recommend that you temporarily disable and clear all forms of cache, including browser cache, plugin cache, and server cache, on your website and then reassess the situation. Our preliminary assessment suggests that the issue may be related to caching on your end.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team