Tony Rodriguez

Hello, @coffeedog,

Thank you for reaching out to us with your query. We understand that you would like to remove the Contact icon from the mobile menu. Here are the detailed steps to achieve this:

Remove the Contact Us icon in the Mobile Menu:

a. Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b. Copy and paste the provided CSS code into the designated location:

@media only screen and (max-width: 767px) {
    .et-svg, .et_b-icon {
        display: none;
    }
}

For a visual reference, please consult the image provided in the link: https://imgur.com/a/pEcUpDv

Hiding Contact in Mobile Menu:

a. Go to XStore >> Theme Settings >> Header Builder >> Mobile Menu.
b. Locate the menu containing the Contact icon and hide it.

For a visual reference, please consult the image provided in the link: https://imgur.com/a/vgJw6BG

These steps should assist you in achieving the desired outcome. If you encounter any issues or have further questions, feel free to reach out to us for additional support.

Best Regards,
The 8Theme Team

Hello, @Azza,

Thank you for contacting us and for using XStore.

Should you prefer to remove the “May Also Like…” section from your account page, kindly proceed as follows:

1. Access your WordPress Dashboard.
2. Navigate to WooCommerce > Settings.
3. Click on the ‘Accounts & Privacy’ tab.
4. Scroll down to the ‘Products’ section.
5. Choose ‘None’ from the available options.
6. Ensure to save your settings by clicking the ‘Save changes’ button.

For your convenience, we have provided a reference image to guide you through the process. https://imgur.com/jeixAjc

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out.

Warm regards,
The 8Theme’s Team

Hello, @Lani,

Thank you for reaching out. We appreciate your interest in utilizing XStore templates to enhance individual pages on your blog.

To replicate the page provided in the link you shared, kindly follow these steps:

a) Navigate to your WordPress dashboard.
b) Proceed to the “Pages” section and select “Add New Page.”
c) Enter a title for your new page.
d) Click on “Edit with Elementor” to access the page builder.
e) In the widget area, employ the XStore Studio and choose the desired page template. Insert the template to apply it to the page.
f) Customizing Content: Add your content to the page, including text, images, and any other elements you wish to include.

For a visual reference, please consult the provided images at the following links:
https://imgur.com/a/KWYg8gh
https://imgur.com/a/k7MundZ

You can explore the XStore Studio further by visiting the following link: https://xstore.8theme.com/studio/

Additionally, you can refer to the XStore Documentation available at the following link: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Throughout the creation or editing process, you will find an option to select the template you’ve chosen. Applying the XStore template ensures consistency across your pages.

Best Regards,
The 8Theme Team

Hello, @FMiMBranding,

Thank you for purchasing our theme and for reaching out to our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @infomrprod,

Thank you for reaching out to us with your concern. We appreciate your diligence in bringing this matter to our attention. After carefully reviewing the issue you described, it seems that the challenge you are facing may not be related to the theme.

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/) .

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

2) Additionally, Could you please check how it works with some default WooCommerce themes like WooCommerce Storefront?

It’s worth mentioning that our test site, under similar conditions, has been functioning correctly, suggesting that the theme itself may not be the root cause of the problem. We are committed to assisting you in resolving this matter promptly, and we appreciate your patience as we work through this troubleshooting process.

You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/

3) If the issue still persists, then to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

Hello, @Mitsuhiro,

Thank you for reaching out to us regarding the header synchronization issue on your front page. We understand the importance of having a consistent and visually appealing website, and we are here to assist you.

Upon reviewing your concern, it appears that the issue is related to the use of Multiple Headers. To address this matter and synchronize the header on your front page, kindly follow these steps:

a)Navigate to XStore >> Theme Settings >> Header Builder.
b)Locate the “Multiple Headers” section.
c)Edit the specific header associated with the condition “Front Page/Singular.”
d)By editing the header with this condition, you will ensure that the changes made in the Header Builder reflect on your front page. Please make the necessary adjustments and save your changes.

Refer to the following image for guidance:
https://imgur.com/a/59d8pKG
https://imgur.com/a/xGlBYun

Additionally, we observed that you have enabled the “Header Overlap & Transparent” feature. Before disabling this option, we recommend editing the header to your satisfaction. This sequence will help avoid any potential conflicts and ensure a smooth transition.

It’s important to note that when you edit the Multiple Header, the synchronization with the front page may not be automatic. This behavior is inherent in the theme’s design and is not a deviation from the expected functionality.

Best Regards,
The 8Theme Team

Hello, @musi,

Thank you for bringing the issue to our attention, and we appreciate your prompt update on the theme modification.

To resolve the image zoom functionality concern, kindly follow the steps below:

a)Navigate to XStore >> Theme Options.
b)In the Theme Options menu, locate Woocommerce (Shop) and click on it.
c)Select Single Product Page from the dropdown.
d)Scroll down to the Layout section.
e)On the left sidebar, find and enable the option “Zoom”.

For a visual guide, please refer to the provided image at the following link:
https://imgur.com/a/AblQV69

By enabling this option, you should be able to restore the zoom functionality for your product images. If you encounter any further issues or have additional questions, please don’t hesitate to reach out to us. We are here to assist you.

Best Regards,
The 8Theme Team

Hello, @smalameri,

I hope this message finds you well.

We are writing to inform you that the issue you reported on your website has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to verify the solution.

Additionally, we have implemented translations for the necessary words and phrases into the theme’s language files. For your reference, please find below the screenshots illustrating the changes:

– [Screenshot 1](https://ibb.co/YcN7gh4)
– [Screenshot 2](https://ibb.co/TYC87SR)
– [Screenshot 3](https://ibb.co/QKjKPc1)
– [Screenshot 4](https://ibb.co/VwV6Jd5)

Should you wish to make further changes or translations to the theme’s language files, you are now able to do so.

We appreciate your patience and cooperation in this matter. Please do not hesitate to reach out if you have any further questions or require additional assistance.

Best regards,
The 8Theme Team

Hello, @BB,

Thank you for your response.

We hope this message finds you well. Thank you for reaching out to us with your concern regarding the mobile display issue on your website.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, we’d appreciate it if you could provide information on how you have set up the static blocks on the shop page on your website. Understanding your shop page configuration will help us tailor our support more effectively.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

Hello, @alex91,

Thank you for using our theme and for contacting us.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s Valid/working WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Prithwiraj,

Thank you for your response.

We are pleased to inform you that the issue has been successfully resolved. The correct menu position is now consistently maintained, regardless of the browser size.

To achieve this, we made adjustments to the header configuration, specifically disabling the “Header Overlap” option in the Header Overlap section of the left sidebar. This modification ensures that the menu displays correctly under varying browser widths.

For your convenience, We have provided a visual reference demonstrating the corrected menu position:
https://imgur.com/a/McyDEU1
https://imgur.com/a/agHm8H3
.
Additionally, we observed that your website is currently using the Old XStore theme and associated plugins. To further enhance the performance and security of your site, we recommend updating the XStore theme to the latest version. It is crucial to ensure that all associated plugins are also updated to their latest versions for optimal compatibility.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/Kt1sxyQ

For detailed instructions on how to update the XStore theme and its plugins, please refer to the XStore theme documentation:

Theme Update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Included Plugins Update: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Before initiating any updates, we strongly advise taking a complete backup of your site to prevent any unforeseen complications. This ensures that your data is safeguarded throughout the updating process.

Best regards,
The 8Theme Team.

Hello, @Prithwiraj,

Thank you for contacting us and for using XStore.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @M Project,

Thank you for using our theme and for contacting us.

We appreciate you contacting us with your inquiry. We understand that you wish to modify the title on the Single Blog Page from “Related Posts” to “Recent Posts.”

Upon examining the theme’s options, we regret to inform you that there is no immediate setting available to facilitate this specific alteration. Nevertheless, we can offer a viable workaround by utilizing the Loco Translate plugin, which allows for the translation or modification of text strings within the theme.

You can find the plugin here:
https://wordpress.org/plugins/loco-translate/

For detailed guidance on how to implement this change, please refer to our theme documentation:
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Themes Team

Hello, @Shiyazoe,

Thank you for reaching out to us.

Upon careful examination of your website, we are pleased to inform you that the specific text strings in question have been correctly translated. For your reference, please see the attached screenshot: https://ibb.co/wzc3f6S.

It appears that the issue you are experiencing may be related to cached data on your end. We kindly suggest that you clear your browser cache and revisit the site to see if the problem persists.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @bolton12,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are encountering? Additionally, we find your initial request somewhat ambiguous. To better assist you, please elaborate on the specific details of your concern or outline your desired outcome in greater detail.

We are committed to resolving your issue promptly and efficiently upon receiving the necessary information.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team