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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kharim,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #378235 Copied In reply to: Product Grid for homepage add to cart error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sweet D,

    We appreciate your inquiry regarding the presentation of “popular” categories in the search box.

    Upon conducting an exhaustive analysis on our test site, it appears that the observed outcome aligns with the results you’ve encountered. It’s crucial to emphasize that the existing behavior reflects the default functionality of the XStore Search widget within the Header.

    Regrettably, the current settings do not allow for the customization of specific preferences for the categories displayed as “popular.”

    For a more hands-on approach, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . This platform serves as a collaborative space where users can propose and vote on features. If your proposal gains sufficient support from the community, our development team will evaluate the possibility of incorporating it in an upcoming update.

    Should you seek further information or assistance, do not hesitate to reach out. We are committed to providing the best possible development experience.

    Best Regards,
    8Theme’s Team.

    #378234 Copied In reply to: Is there a way to choose which categories show up as “popular” in the search box?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lani,

    1) To fulfill your request, here are detailed steps to seamlessly integrate Canva-created content into an XStore template:

    – Log in to the WordPress admin panel.
    – Edit the Canva-created page and copy its content.
    – Navigate to the “Pages” section and either create a new page or edit an existing one.
    – Insert the XStore template for the page based on your requirements.
    – Paste the copied content into the page.
    – Save changes and preview the page to ensure it meets expectations.
    – Update any links or references to the freebies page as necessary.

    2) Regarding your editing limitations on the template for published posts, we appreciate your patience. For a more effective resolution, please provide a video demonstration illustrating the challenges faced. Additionally, follow these steps for better control over product display using Elementor and XStore:

    – Edit the targeted post or page in Elementor.
    – In the Elementor editor, locate XStore widgets designed for seamless integration.
    – Drag and drop the desired product widget onto the page for customization.

    For a visual guide, please refer to the attached image:https://imgur.com/a/0qdciQ1 .

    3) Thank you for sharing links to your Canva-created pages. To recreate or find templates aligning with your needs, explore XStore’s built-in templates. These templates, designed for integration with the XStore theme, offer a great starting point:

    – Explore XStore templates at https://xstore.8theme.com/studio/ .
    – Insert the chosen template based on your preferences.

    Best Regards,
    8Theme’s Team.

    #378193 Copied In reply to: creating Pages with xstore premade templates
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Mitul,

    I want to know what was the problem with the margin of horizontal edges?

    To rectify the problem, we have implemented Custom CSS code within the image element’s CSS section. For your reference, a screenshot illustrating the changes can be found at the following link: https://ibb.co/c368g57

    I also like to mention that the breadcrumb isnt showing on this contact us page
    eg: https://obxgourmet.com/contact-us/

    Furthermore, we have resolved the issue concerning the breadcrumbs on your website. It was discovered that the breadcrumbs feature had been disabled from the page options. By editing the “Contact Us” page and adjusting the Xstore Page options to default to the breadcrumbs settings from the Theme Options, we have remedied the situation. Please review the following screenshots for a detailed overview of the adjustments made: https://ibb.co/GCDt4BT & https://ibb.co/QXC49VQ.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme’s Team

    #378192 Copied In reply to: Change background image under page title on website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Harsh08,

    Thank you for your response.

    We would like to inform you that if you are considering importing demo content onto your website, it is essential to verify that your web hosting environment aligns with the necessary specifications for the XStore theme.

    For your convenience, we have provided a detailed image outlining the specific system requirements. You can view this information by following the link below:
    https://ibb.co/tpL7tV9

    Furthermore, we highly recommend that you familiarize yourself with our theme documentation to ensure a smooth import process. The documentation can be accessed here:
    https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    We trust this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #378191 Copied In reply to: Not able to activat Xstore Core plugin need help
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    We hope this message finds you well.

    Upon conducting a thorough review on our test site, we have observed that the outcome aligns with the results you have encountered.

    To provide further clarity, when utilizing the XStore Search widget within the main sidebar and inputting a search keyword on the single post sidebar, the system displays all posts containing the specified keyword. Please note that this behavior is the default functionality of the Search feature.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Should you require any additional information or assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #378189 Copied In reply to: Meet Problem when searching for specific blog post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @joebuston,

    Thank you for your response.

    We cordially invite you to establish an account on the 8theme website at https://www.8theme.com/. Once your account is set up, please proceed to our task board at https://www.8theme.com/taskboard/ to post your content.

    https://imgur.com/sBBGmQd

    We trust this information will be of assistance to you. Should you require any further guidance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #378184 Copied In reply to: Add option to not display fake views in out of stock products
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rakibul,

    Thank you for contacting us and for using XStore.

    To set up a countdown inside any page or post using Elementor for a product, follow these developer-friendly steps:

    Edit Product Using Elementor:

    1- Navigate to the post or page you want to edit.
    Click on “Edit with Elementor” to access the Elementor editor.

    2-Drag and drop the XStore Countdown Timer element onto the post or page you want to edit.

    Position the Countdown Timer as desired on the page.

    3-Edit Timer Content:

    Modify the content of the timer as needed.
    You may customize text, colors, and other visual elements to match your website’s design.

    For a visual guide, please refer to the provided video:https://www.veed.io/view/af336d92-f738-4316-8b85-a6c9e095c0fc?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team.

    #378182 Copied In reply to: How to set countdonw inside in any post in elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @joebuston,

    We hope this message finds you well. We sincerely apologize for any inconvenience you may have experienced regarding the issue with fake views in SaleBooster.

    Currently, our theme does not provide specific theme options or functionality to selectively hide fake views solely on out-of-stock products. However, we understand the importance of addressing this concern, and we appreciate your feedback.

    As a temporary solution, you can deactivate the fake viewing feature through the WordPress dashboard by following these steps:

    a) Navigate to the WordPress dashboard.
    b) Go to SaleBooster settings.
    c) Locate the SaleBooster section and select it.
    d) Within the SaleBooster settings, find the option related to fake views or line viewing.
    e) Deactivate the fake views or line viewing feature.

    For a visual reference, please consult the provided image in the link: https://imgur.com/a/aTW0KrM

    This should help mitigate the impact of fake views on out-of-stock products. We understand that this is not an ideal solution, and we appreciate your understanding as we continuously work on enhancing our theme’s features.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    #378176 Copied In reply to: Add option to not display fake views in out of stock products
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Thanusha Subasinghe,

    We are grateful for your initiative in contacting us with concerns about the loading speed of your website utilizing the Xstore theme. Recognizing the critical role that website performance plays in today’s digital landscape, we commend your efforts to seek enhancements in this area.

    In response to your query, our team has performed a comprehensive performance assessment of your website via GTmetrix. We invite you to examine the detailed findings of this analysis by accessing the following link: [GTmetrix Report](https://gtmetrix.com/reports/www.hospitalityessentials.co.uk/mED2vqdU/).

    Additionally, for your convenience, we have included a visual snapshot of the report, which can be viewed at this link: [Performance Snapshot](https://imgur.com/a/BP2HJT0).

    Upon review, it is pleasing to note that your website’s speed is performing exceptionally well.

    It is important to acknowledge that website speed is influenced by a multitude of factors, many of which are beyond our direct control. Nevertheless, we are committed to assisting you in optimizing your site’s performance. To this end, we have compiled a selection of resources that you may find beneficial: [Speed Optimization Guide](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

    Furthermore, we advise that the activation of additional plugins may incrementally reduce site speed. Therefore, we recommend deactivating any plugins that are not essential to your website’s functionality.

    Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #378159 Copied In reply to: I have installed Xstore Theme it is too slow
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    We hope this message finds you well.

    1/ We are delighted to notify you that the issue you reported has been successfully resolved. The block on your website is now correctly aligned with touching the edges horizontally, ensuring there is no space left on the sides. We kindly ask that you revisit your site to confirm the adjustments at your earliest convenience. Please ensure to clear your browser cache before doing so. You can view the updated page here: https://obxgourmet.com/about-us/

    Additionally, for your reference, we have provided a screenshot illustrating the rectified layout: https://ibb.co/dbngxP1

    2/ We are delighted to notify you that the concerns you raised have been thoroughly addressed. Our team has successfully implemented and resolved all three points you mentioned. We kindly ask that you revisit your website to confirm the updates. To ensure you are viewing the most recent changes, please clear your browser’s cache before proceeding to the following link: https://obxgourmet.com/about-us/

    For your convenience, we have also provided a screenshot illustrating the resolved issues: https://ibb.co/8gCTRQ3

    Should you require any further assistance or have additional queries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #378154 Copied In reply to: Change background image under page title on website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Harsh08,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including Kirki framework customizer plugin) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #378146 Copied In reply to: Not able to activat Xstore Core plugin need help
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dinesh,

    Thank you so much for purchasing our theme and contacting our support center.

    To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

    Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

    1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

    https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    After that if the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #378145 Copied In reply to: Demo content not import properly with aws lightsail wordpress multisite instance
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kharim,

    Thank you for using our theme and for contacting us.

    We hope this message finds you well. Thank you for bringing the issue with the “Add to Cart” button to our attention. We appreciate your patience, and we are pleased to inform you that the identified issue has been successfully resolved.

    Upon investigation, we found that the problem was related to the catalog mode setting in your XStore theme. To rectify this, we recommend the following steps:

    1-Navigate to XStore >> Theme Settings.
    2-Within the Theme Settings, locate and click on Woocommerce(Shop).
    3-Subsequently, click on Shop.
    4-Finally, turn off the catalog mode option.
    By following these steps, you should now observe that the “Add to Cart” button is correctly displayed on your homepage, shop page, and single product page.

    For a visual reference, please consult the provided image in the link: https://imgur.com/a/xbWOniu

    We appreciate your cooperation and understanding. Should you have any further questions or encounter additional issues, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team.

    #378142 Copied In reply to: Product Grid for homepage add to cart error
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ihorkip,

    Thank you so much for purchasing our theme and contacting our support center.

    Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page. Please read our theme documentation:
    https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    If the issue persists, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team.

    #378140 Copied In reply to: The problem is the display after editing in Header Builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Xstages Motorsport,

    Thank you for your response.

    We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

    Please note that the resolution involved deactivating the Kirki Customizer Framework plugin on your website. This action has addressed the problem, and your site should now function as expected.

    Additionally, Kirki Customizer Framework plugin was activated on your site, it may conflicts with our XStore Core plugin, so we would recommend you to disable Kirki.

    XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #378137 Copied In reply to: Xstore and WooCommerce Error Theme Install
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @chikhidakk,

    Thank you so much for purchasing our theme and contacting our support center.

    To modify the text for searching products in the sidebar category, follow these steps:

    a) Navigate to the WordPress dashboard.
    b) Go to “Appearance” and select “Widgets.”
    c) Locate the “Sidebar” widget.
    d) If you’re using the XStore Search widget, click on it.
    e) Change the “Widget Title” and “Placeholder Text” for the search field as needed.
    Also, check the Search form settings for your site.

    For a visual reference, please consult the image provided in the link:https://imgur.com/a/hLcHOXS

    For further customization:

    If you’re using the XStore Search widget, find additional settings in “Theme Options” under “Header Builder” > “Search.”

    Feel free to reach out if you have any more questions or need assistance.

    Best Regards,
    8Theme’s Team.

    #378136 Copied In reply to: hi i want change text of search products in sidebar category how can i change it?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nadav,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you replace the initial purchase code with the new one, as per the instructions provided in our theme documentation. https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    We trust this will be of assistance to you.

    2/ Could you kindly provide us with a screenshot of the issue pertaining to the dog steps you would like to remove from your site? This will enable us to thoroughly review the matter and assist you in resolving the issue.

    You may upload the screenshots on https://imgbb.com/ or https://prnt.sc/ and paste the links here.

    We appreciate your cooperation and look forward to your prompt response.

    Best regards,
    The 8Theme Team

    #378135 Copied In reply to: Duplicated the website and purchased a new license – How can I connect the new purchase code?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dimitris Polychronis,

    We hope this message finds you well. Thank you for bringing the Max Execution Time issue to our attention. We understand the importance of resolving this matter promptly.

    Upon reviewing your concern, it appears that the Max Execution Time is currently set to a minimum of 120 seconds and a maximum of 180 seconds. This limit is typically governed by server configurations and may require adjustments at that level.

    To address this, we recommend reaching out to our hosting provider’s support team. They have the necessary access and expertise to modify server settings and increase the Max Execution Time as needed for your application.

    Please contact your [Hosting Provider Support] providing them with the details of the issue and expressing the need for an adjustment to the Max Execution Time setting.

    If you encounter any challenges or have further questions, feel free to reach out to our support team, and we’ll be happy to assist you in any way we can.

    Thank you for your understanding, and we appreciate your patience as we work towards a resolution.

    Best regards,
    8Theme’s Team.

    #378134 Copied In reply to: How set this Max execution time: min (120-180) 120
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sophie,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #378133 Copied In reply to: en-tete avec méga menu qui s’ouvre et se referme trop rapidement
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    Thank you for bringing this to our attention. After reviewing your concern, we identified that the discrepancy in search results on the blog page is indeed due to the search widget being used.

    Upon further inspection, we recommend using the XStore Search widget for the Blog page and Search form on your site. You can find additional settings in Theme Options > Header Builder > Search, where you can configure parameters such as Results Limit and more.

    For a visual reference, please consult the image provided in the link:
    https://imgur.com/a/O355tMo

    We encourage you to follow these steps and preview the changes on your site. If you encounter any issues or have further questions, feel free to reach out. We’re here to assist you.

    Best Regards,
    8Theme’s Team.

    #378132 Copied In reply to: Meet Problem when searching for specific blog post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sophie,

    Thank you for using our theme and for contacting us.

    1/ Regarding the mega menu dropdown issue you’ve encountered, we recommend implementing the following CSS code for resolution. Kindly copy and paste the code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please clear your browser cache and review your site.

    .et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

    We are pleased to inform you that the following solution should effectively address your concern.

    2/ If you wish to customize the settings of the Mobile Menu, please follow these steps:

    a. Navigate to XStore >> Theme Settings >> Header Builder >> Mobile Menu.
    There, you’ll find options to configure the Mobile Menu settings according to your preferences.

    For a visual reference, please consult the image provided in the link: https://imgur.com/a/UlunEEf

    Best Regards,
    8Theme’s Team.

    #378099 Copied In reply to: en-tete avec méga menu qui s’ouvre et se referme trop rapidement
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @george kakamoukas,

    Thank you for reaching out, and We appreciate your proactive approach to improving the website. We understand the challenges you’re facing with the PHP deprecated warnings and those originating from js_composer in WP Bakery.

    1) Regarding the WPBakery update, since it is bundled with the theme, you’ll need to update the theme itself to get the latest version of WP Bakery. Please follow the instructions outlined in the XStore Article on updating theme included plugins:
    https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ and https://www.8theme.com/documentation/xstore/plugins/plugins-update/ -This guide will assist you in updating the necessary components, including WP Bakery.

    2) Now, regarding the PHP deprecated warnings, it’s important to note that these warnings often occur when the website is in debug mode. To address this, I recommend turning off the debug mode. The warnings are not visible in the production environment, and it helps maintain a cleaner codebase.

    For detailed instructions on turning off the debug mode, please refer to the official WordPress documentation on debugging: https://wordpress.org/documentation/article/debugging-in-wordpress/ .

    Feel free to reach out if you have any further questions or if you encounter any issues during the update process. I’m here to assist you.

    Best Regards,
    8Theme’s Team.

    #378098 Copied In reply to: Eshop too Slow after, Probably due to js_composer Warning
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alexander,

    We are pleased to inform you that the issue you reported has been successfully resolved. After thorough investigation and adjustments, the number of products per line on the store page has been restored to your desired configuration.

    For a visual guide, you can refer to the image provided in the following link: https://imgur.com/a/k3Yzckk

    To address this, we taking the following steps:

    a) Access your WordPress admin dashboard.
    b) Navigate to XStore >> Theme Settings.
    c) Locate the “Woocommerce (Shop)” tab and click on it.
    d) Within the “Shop Layout” section, find the “View Mode” option.
    e) Set the “View Mode” to “Extended.”
    f) Under the same section, you will find an option labeled “Select the default view for product archive pages.” Please set this according to your preference, ensuring it reflects the desired number of products per line.

    Best Regards,
    8Theme’s Team

    #378095 Copied In reply to: The number of products per line on the store page does not change
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Xstages Motorsport,

    We regret to inform you that we are currently experiencing difficulties accessing your website. To facilitate our assistance, we kindly request that you provide us with the WP-admin URL of your site. This will enable us to investigate the issue and provide the necessary support.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #378094 Copied In reply to: Xstore and WooCommerce Error Theme Install
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @infomrprod,

    We sincerely appreciate your choice to utilize our theme and for reaching out to us for support.

    We have reviewed your request and find that we require additional information to fully understand your needs and provide you with the most effective assistance. Could you kindly elaborate on the specific issue you are encountering or the precise outcome you are aiming to achieve? This will enable us to examine the situation more closely and offer you the appropriate guidance.

    Furthermore, for a more comprehensive understanding of the problem, we would be grateful if you could capture a video demonstrating the issue. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

    Additionally, We would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Your cooperation is highly valued, and we are here to support you every step of the way.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #378093 Copied In reply to: Upsells and recommended products cannot be viewed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @george kakamoukas,

    Thank you for using our theme and for contacting us.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
    https://gtmetrix.com/reports/cocoboo.gr/yx2dCsG0/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/f5XxDvW

    About your results on gtmetrix results:

    -–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

    -Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

    -Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

    -Serve static assets with an efficient cache policy
    https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

    – Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

    – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Best Regards,
    8Theme’s Team.

    #378092 Copied In reply to: Eshop too Slow after, Probably due to js_composer Warning
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    A new static block has been created, and an image has been incorporated within it. You can locate this addition by navigating to your WordPress dashboard, selecting ‘XStore’, then ‘Static Blocks’, and finally clicking on ‘Add new’.

    For your convenience, we have provided images to serve as a reference for the newly added static block:
    https://imgur.com/EHpwMjF
    https://imgur.com/On9c22J

    Subsequently, please proceed to edit the specific page where you wish to see the changes. Go to ‘XStore Options’, select ‘Layout’, and then choose ‘Use custom banner above breadcrumbs’. Here, you will be able to select the specific block you wish to display. Remember to update the page to save your changes.

    An image has been provided to guide you through this process:
    https://imgur.com/nN3Yl4u

    Lastly, navigate to ‘XStore’ followed by ‘Theme Options’, and then ‘Breadcrumbs’. Adjust the settings to meet your requirements and ensure to publish the changes to make them effective.

    For further guidance, please refer to the image below:
    https://imgur.com/H6SfPDy

    We trust that these instructions will be of assistance to you.

    Should you require any further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #378091 Copied In reply to: Change background image under page title on website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Azza,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #378088 Copied In reply to: the variation text appears under the image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Xstages Motorsport,

    Thank you for reaching out to us with regard to the issues you are encountering during the Xcore Plugin installation. We appreciate your cooperation in resolving this matter.

    We have identified that the installation errors you are experiencing may be attributed to insufficient server requirements. To ensure a seamless installation process, we recommend validating and adjusting your server settings accordingly. If you encounter difficulties, we advise you to reach out to your hosting provider for assistance.

    Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9

    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Adhering to these specifications is crucial for optimal theme performance. If, after addressing these server and theme requirements, you continue to encounter installation challenges, we kindly request temporary wp-admin access. This will enable us to conduct a more in-depth analysis of the situation on your site and provide a more accurate resolution.

    To grant us wp-admin access, please create a new user account with administrator privileges via the Dashboard. Subsequently, share the username and password securely through the Private Content area.

    Important: Prior to providing access, we recommend taking a complete backup of your site to safeguard your data. Also, grant permission for us to make necessary adjustments, including plugin changes or removals, to facilitate effective debugging and issue resolution.

    Your cooperation is instrumental in expediting the resolution process. We look forward to assisting you promptly.

    Yours sincerely,
    The 8Theme Team

    #378087 Copied In reply to: Xstore and WooCommerce Error Theme Install
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