Hello, @Dicky,

Thank you so much for purchasing our theme and reaching out to our support center.

It is our pleasure to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your browser’s cache before revisiting your site to ensure that the changes are properly reflected.

We have deactivated the “Menu cache and static blocks cache” and removed the “Query String via Theme Options > Speed Optimization” feature.

For your convenience, we have provided a visual reference which can be viewed at the following URL: https://ibb.co/tMk4Lgs

Should you have any further inquiries or require additional support, please feel free to contact us. We are here to assist you.

Yours sincerely,
The 8Themes Team

Hello, @Raul,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To solve the mega menu dropdown issue, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

.et_b_header-menu .menu-item-has-children a:after {content: "";display: block !important;height: 45px !important;width: 100% !important;position: absolute !important;}

We hope this will solve your issue.

And the images are not cutting off but showing properly: https://ibb.co/3Yzn209

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @angel,

I hope this message finds you well.

We appreciate you reaching out to us for assistance. Upon reviewing your website, we have observed that the current maximum execution time and the maximum input variables are set below the recommended thresholds. Please refer to the attached screenshot for details: https://ibb.co/RcnDggY.

To ensure the optimal performance of your website, we kindly request that you contact your hosting provider and ask them to increase these values to the following:

– Max execution time: 1000
– Max input vars: 2000

After making these adjustments, please attempt the operation again.

Additionally, we have conducted tests on several pages of your website and found that they are editable without any issues. However, to assist you further with the specific problem you encountered, we would appreciate it if you could provide us with the URL of the page where the issue occurred, along with a brief video clip demonstrating the problem. This information will enable us to investigate the matter more thoroughly and provide you with the necessary support.

Thank you for your cooperation. We look forward to your prompt response so that we can continue to assist you effectively.

Best regards,
The 8Theme Team

Hello, @Wowels,

Thank you for your response.

To solve your issue please follow the steps.

1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team.

Hello, @lew-shop,

Thank you for your response.

Upon a thorough review of your website, we have determined that the difficulties you are experiencing originate from customizations made to the Child theme’s additional code.

To substantiate our findings, we have temporarily activated the Xstore parent theme on your website and conducted a review of both the shop page and category pages. Our assessment confirms that these pages are functioning correctly under the parent theme.

For your convenience and further clarification, we have documented our review process in a video, which we have made available for you in the private content area.

We kindly draw your attention to the fact that our responsibilities do not extend to modifications made within the Child theme. We recommend reaching out to your developer to address and rectify the issue.

We appreciate your understanding in this matter.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @coffeedog,

Thank you for using our theme and for contacting us.

We trust this message finds you well.

Should you desire to alter the Prev/Next Navigation on the single product page, we kindly ask that you follow the steps outlined below:

1. Please navigate to the “XStore” section within your dashboard.
2. Proceed to “Theme Options.”
3. Locate the “Theme Custom CSS” section.
4. Select “Global CSS.”
5. Copy the CSS code provided below and paste it into the designated area.
6. Ensure to save your changes by clicking “Publish.”

By implementing the aforementioned CSS code, we anticipate that it will effectively address your concern.

.single-product span.post-nav-arrow {
    background-color: blue !important;
}

Note: You may change the color in CSS code as per your needs.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @SkipFreedom,

We kindly request that you navigate to the following location within your website’s dashboard: Xstore >> Theme Options >> Speed Optimization, and proceed to disable the ‘Always Load Wc-Cart-Fragments’ feature. Subsequently, please clear your website’s cache and review the changes.

Should the problem persist, we recommend deactivating all non-essential third-party plugins that were not included with the XStore theme. A comprehensive list of the included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and re-evaluate the situation.

In the event that the issue remains unresolved, we ask that you maintain the deactivation of all third-party plugins and permit us to conduct a thorough debugging process on your site. This may involve deactivating plugins and reversing any customizations made on the site to identify the root cause of the problem.

For us to proceed with this investigation, we require access to your site’s administrative panel. Please provide your WordPress Admin credentials in the private content section of this support thread:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We strongly advise you to create a complete backup of your site before making any changes or providing credentials.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Warm regards,
The 8Theme Team

Hello, @Street La Mode,

We are grateful for your recent purchase of our theme and for contacting our support team.

We would like to inform you that if you prefer, the Checkout page can be adjusted to display at full width. To remove the margins on the left and right, please insert the CSS code provided below into the appropriate section of your website’s backend: navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. You have the flexibility to modify the width to suit your preferences.

.checkout-columns-wrap {
    width: 100% !important;
}

For your convenience, we have included a visual guide which can be found at the following link: https://ibb.co/MG4ZBDw

Should you have any further inquiries or require additional assistance, do not hesitate to contact us.

Warm regards,
The 8Themes Team

Hello, @Street La Mode,

I hope this message finds you well.

I would like to address your queries regarding the customization of your website’s product display and navigation settings.

1. Concerning the adjustment of the width for the related product section, please note that this feature is inherently tied to the overall page layout. To achieve a full-width display for the related product section, you will need to modify the layout of the single product page to “Full Width.” This can be accomplished by following these steps: Navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Layout. For your convenience, here is a direct link to the layout settings: https://ibb.co/Bqz2zjc

2. If you wish to disable the navigation on the single product page, you may do so by going to Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Prev/Next Navigation. Once there, simply toggle the navigation setting to OFF. You can refer to this visual guide for assistance: https://ibb.co/khLHnVN

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Street La Mode,

I hope this message finds you well.

Upon reviewing your website, we have observed that it is currently operating on an outdated version of both WordPress and the Xstore Theme. To ensure optimal performance and security, it is imperative to upgrade to the latest versions. We kindly request that you proceed with updating WordPress first, followed by the Xstore Theme, and finally the Core plugin.

How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Additionally, we have conducted an assessment of the single product page functionality in Customizer mode and found it to be performing satisfactorily. This observation leads us to conclude that the difficulties you are encountering are likely due to caching issues. Since changes are effective in Customizer but not on the live site, it is probable that the cache is the root cause. We have also noted that a Content Delivery Network (CDN) service provided by Hostinger has been enabled on your site. We recommend that you clear the CDN cache entirely and temporarily disable the CDN service while your site is still under development. After completing these steps, please clear your browser cache before re-evaluating the issue.

Should you require any further assistance or have any questions regarding the update process, please do not hesitate to reach out.

Thank you for your prompt attention to these matters.

Warm regards,
The 8Theme Team

Hello, @mb-handmade,

In WooCommerce, you can set up taxes to be included in the product prices, and you can also add fees to orders. However, by default, fees are added on top of the product prices and taxes. If you want to include the tax in the fees, you might need to consider a workaround or use a custom solution.

The customization you seek is beyond the scope of our standard support services. We invite you to utilize our dedicated customization panel for tailored assistance. A skilled team, which includes experienced designers and developers, is available to provide you with the necessary support. You can access customization services at https://www.8theme.com/account/#etheme_customization_panel
Should you wish to provide additional details or specific requirements, the dev team is ready to assist you. They will guide you through the process to ensure a bespoke solution that meets your unique needs.

Kind Regards,
8theme team

Hello, @Kharim,

Thank you so much for purchasing our theme and contacting our support center.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @lew-shop,

Thank you for contacting us and for using XStore.

To solve your issue please follow the steps.

1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Dilan,

We regret to inform you that we are currently unable to view the content you have shared via the provided Google Drive link: https://ibb.co/bvTVQPn.

To facilitate our assistance, we kindly request that you re-upload the screenshot using the following website: https://imgbb.com/. Once you have done so, please share the new link with us, and we will promptly review the content and provide the necessary support.

Warm regards,
The 8Theme Team

Hello, @mirko,

We would like to inform you that it is possible to configure the attributes on a global level via the WordPress Dashboard. This can be accomplished by navigating to Products > Attributes.

Alternatively, you have the option to set the attributes manually by editing each product individually. Please be assured that both methods are effective and will achieve the desired outcome.

Best regards,
The 8Theme Team