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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lew-shop,

    Thank you for using our theme and for contacting us.

    1/ For simple products:

    1/ To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid https://postimg.cc/fkhqHDBt

    Please refer to the attached visual reference in the provided image link:https://imgur.com/a/hVMDmmy

    2/And FOR VARIABLE PRODUCT COUNTDOWN TIMER:

    a-Set up the product as a Variable Product in the Product Data section.
    b-Add attributes and ensure the “Used for variations” box is checked.
    c-Navigate to Variations, edit each variation, and input Regular and Sale Prices.
    d-Set the Sale Price Start Time and End Time for each variation.
    e-Define the Stock Status as “In Stock.”
    f-Then, navigate to 8Theme Product Options > General > Sale Countdown.

    Please refer to the attached visual reference in the provided image link:https://imgur.com/a/Zujmnwf

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #379015 Copied In reply to: _et_sale_counter ?????????????????????????
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Alyvalco,

    We hope this message finds you well.

    We are delighted to notify you that the issue you reported with your website has been successfully resolved. Our team has implemented the necessary adjustments by adding padding to the top and bottom through Custom CSS, specifically tailored for the desktop version. This modification has been tested and is functioning as intended.

    Should you wish to make any further changes to these padding values, you may do so by altering the top and bottom padding parameters according to your preferences. For your convenience, we have provided screenshots below to guide you through this process.

    https://ibb.co/cgcDf3k
    https://ibb.co/nb5HGHn

    Please do not hesitate to reach out if you require any additional assistance or have further inquiries.

    Warm regards,
    The 8Theme Team

    #379013 Copied In reply to: Banner spacing and actual placement issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khullcsewerq,

    1. We are delighted to inform you that the issue you reported on your website has been successfully resolved. To ensure the changes are visible, we kindly ask that you clear your browser’s cache before revisiting your site.

    Furthermore, you now have the capability to modify or translate text strings on your website by editing the theme’s language files. This can be accomplished using the Loco Translate plugin, which is accessible via the following link: https://ego-man.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-pl_PL.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

    For your convenience, we have included a screenshot to assist you: https://ibb.co/72Qk4VK

    2.A) Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9

    B) If you are using a Child Theme then Activate the Parent-Theme and check again. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    C) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #379009 Copied In reply to: How can I translate sections with woocommerce short codes?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mac,

    Thank you for reaching out to us with your inquiry regarding the implementation of a scrollable information bar in the Furniture 3 theme. We appreciate your interest in enhancing your website’s functionality.

    To address your question, it seems like you are referring to a feature similar to the one depicted in the attached visual reference. To achieve this on the Furniture 3 theme, we recommend consulting the XStore documentation specifically related to the Vertical Header feature.

    Please refer to the attached visual reference in the provided image link:https://imgur.com/a/FAeuuhG

    Please take a moment to refer to the documentation, as it provides comprehensive guidance on configuring and customizing the Vertical Header to meet your specific requirements:https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/

    Kind Regards,
    8theme team

    #379008 Copied In reply to: Where to place the information bar at the top of the website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @KSwan,

    1) To address the concern of the “pop-up” menu being too small on mobile, we recommend implementing the Off-Canvas Menu for a more user-friendly experience. Here’s a step-by-step guide on how to achieve this within the XStore theme settings:

    a)Navigate to XStore Theme Settings:

    Log in to your WordPress admin panel.
    Go to “XStore” in the left sidebar.
    b)Access Mobile Panel Settings:

    Within XStore settings, locate and click on “Theme Settings.”
    c)Configure Mobile Panel:
    Look for the “Mobile Panel” section and click on it.

    d)Add a New Item:
    Under the “Mobile Panel” settings, find the option to add a new item.

    e)Select Element Mobile Menu:
    In the dropdown menu for the newly added item, set the element as “Mobile Menu.”

    Please refer to the attached visual reference in the provided image link:
    https://imgur.com/a/INFA6D9

    2) We hope this message finds you well. Thank you for reaching out to us regarding the challenge you’re facing with the Elementor header for mobile and the absence of an off-canvas menu module.

    We understand the importance of having a seamless and customizable header for both mobile and desktop experiences. To address your concern, we recommend utilizing the powerful XStore Header Builder, which provides a comprehensive solution for creating custom headers tailored to your specific requirements.

    With the XStore Header Builder, you have the flexibility to design headers separately for mobile and desktop, allowing you to achieve the desired look and functionality effortlessly.
    To guide you through the process of using the XStore Header Builder effectively, we have prepared a detailed tutorial video. You can access the tutorial by following this link: https://www.youtube.com/watch?v=RbdKjQrFnO4

    Kind Regards,
    8theme team

    #379001 Copied In reply to: Mobile Footer Menu – Change Menu Sizing & Styling & Elementor Option for Offcanvas Main/Mega Menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @musi,

    We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

    Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

    Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

    We appreciate your attention to this matter and are here to provide any further assistance you may require.

    Best regards,
    8theme team.

    #378997 Copied In reply to: Different theme issue in for mobile and desktop
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @KSwan,

    Thank you for using our theme and for contacting us.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    #378994 Copied In reply to: Elementor – Single Product Page – Variations Not Showing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zenka,

    Thank you for reaching out to us regarding the issues you are experiencing with the Member Discount display and the sidebar error on your site. We appreciate your detailed description of the problem, and we’re committed to resolving it promptly.

    To ensure we fully understand and address your concerns, we kindly request you to provide additional information through the following steps:

    1) Video Demonstration:
    Please create a video demonstrating the issues you’ve mentioned. This will help us visually understand the problem and provide a more accurate solution. You can use screencasting tools or your preferred method to record the issue. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Note: Kindly take a complete backup of your site first and then share your site wp-admin URL and access with us and allow us to change/remove the plugins and debug your site to solve your issue.

    2) Separate Ticket Creation:
    We kindly request you to generate separate tickets for each unique issue. This will streamline the support process and ensure a more efficient resolution.

    Please share the requested information at your earliest convenience, and we’ll initiate the troubleshooting process promptly. If you encounter any difficulties, feel free to reach out, and we’ll be happy to assist.

    Kind Regards,
    8theme team

    #378993 Copied In reply to: New Button on Product Images – Showing a Red Erorr
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We hope this message finds you well. Thank you for reaching out to us with your inquiry regarding the implementation of animations on X-Store, particularly with text blocks, images, and icons triggered by clicks or hover actions.

    We are pleased to inform you that achieving such dynamic effects is indeed possible with the robust capabilities of XStore elements, especially when paired with Elementor, a powerful page builder.

    To guide you through the process seamlessly, we recommend following the step-by-step instructions provided in the instructional video we have prepared for your convenience. This video offers a comprehensive demonstration, ensuring that you can easily understand and implement the desired animations: https://www.veed.io/view/d25a8bf8-a48f-41ff-8dd4-9e8c2fc605fd?sharingWidget=true&panel=share

    Thank you for choosing XStore, and we look forward to assisting you in enhancing the visual appeal of your website.

    Kind Regards,
    8theme team

    #378876 Copied In reply to: Make text blocks/elements/images/icons be animated once hovered over.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ameerlee,

    Thank you for reaching out to us with your query. We understand that you would like to modify the text or remove it, below the checkout button on the mobile version of the shopping cart side window, specifically the message that indicates the amount needed to spend to get free shipping.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    #378875 Copied In reply to: Newsletter keeps Popping up on every click.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Gbp,

    Thank you for your response.

    You’re using the Xstore theme, which offers both a built-in builder (XStore builders) and static blocks for creating various elements on your site. Let’s break down the differences between these two approaches:

    XStore Builders:

    These are likely integrated page builders specific to the Xstore theme.

    XStore builders often provide a more comprehensive page-building experience, allowing you to create entire pages, including headers, footers, Product archive, Single product page, and various content sections.

    They may offer a range of pre-built templates and elements that you can use to customize your pages quickly.

    This method is suitable for creating complete pages and layouts for your website.

    Static Blocks:

    Static blocks are smaller reusable content blocks that you can insert into different parts of your site, such as sidebars, footers, or individual pages.

    They are usually smaller components or sections rather than entire pages.

    Static blocks are handy for creating specific elements that you want to use across multiple pages, like a promotional banner, a subscription form, or a testimonial section.

    Which to Use:

    Use XStore Builders when you want to create entire pages, including headers, footers, and various content sections. This is ideal for designing the overall layout and structure of your website.

    Use Static Blocks when you have specific content or elements that you want to reuse across different parts of your site. For example, if you have a promotional banner or a newsletter sign-up form that you want to display consistently, you can create a static block for it.

    In summary, the XStore builders are more suitable for designing complete pages, while static blocks are useful for managing reusable content elements. Depending on your needs, you might find yourself using both approaches to create a cohesive and well-designed website.

    If you have specific questions about using either method within the Xstore theme, it’s recommended to refer to the theme’s documentation or our support team resources for more detailed guidance.

    Best regards,
    The 8Theme Team.

    #378873 Copied In reply to: Xstore builders vs static blocks : Do not understand difference.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    Thank you for reaching out and providing detailed information about the challenges you’ve encountered. We appreciate your efforts in following our instructions.

    Upon further investigation, it appears that the issue is not related to any custom CSS conflicting with the code. Instead, it seems to be associated with the Child theme. To confirm this, we temporarily activated the parent theme and made adjustments to the mobile menu background color. The changes were applied successfully, indicating that the parent theme is functioning as expected.

    Please refer to the attached visual reference in the provided image link: https://imgur.com/a/wdtlPmE -This demonstrates the correct behavior when using the parent theme.

    As our responsibility extends only to the parent theme, we recommend reaching out to your website developer to manage the Child theme. They will be better equipped to identify and address any specific custom code that may be causing conflicts or overwriting settings.

    If you have any further questions or need additional assistance with the parent theme, please feel free to let us know. We are here to help within the scope of our support.

    Thank you for your understanding and cooperation.

    Kind Regards,
    8theme team

    #378872 Copied In reply to: How to change mobile menu background color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    You’re welcome! We are glad to hear that it’s working now. If you have any more questions or if there’s anything else I can help you with, feel free to ask. Happy to assist!

    Have a nice weekend!

    This topic is now closed.

    Kind Regards,
    8theme team

    #378870 Copied In reply to: Shopping cart off canvas alignment gets bad on every page except the home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tạ Xuân Thanh,

    Thank you for using our theme and for contacting us.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
    https://gtmetrix.com/reports/zenwatch.vn/FnDPKyKf/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/95H6TZ4

    About your results on gtmetrix results:

    -–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
    Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

    -Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

    -Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

    -Serve static assets with an efficient cache policy
    https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

    – Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

    – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    Kind Regards,
    8theme team

    #378869 Copied In reply to: [Support] – Website processing speed when accessing store pages and product categories is very slow
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    You are welcome!

    Best regards,
    8theme Team.

    #378866 Copied In reply to: i want to ask that is it possible to make the size of product container double on hover
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    We are pleased to inform you that the reported issue has been successfully resolved. Our team diligently addressed the matter by utilizing Elementor to edit the Home page. Specifically, we focused on the banner background image column, where adjustments were made in the Advanced section to set the top margin of the banner.

    Your satisfaction is of utmost importance to us, and we are committed to providing a seamless and efficient resolution process.

    Please refer to the attached visual reference in the provided image link:https://imgur.com/a/mM96PYO

    Kind Regards,
    8theme team

    #378855 Copied In reply to: Menu alignment with the home page banner
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lee,

    We trust this message finds you well. Thank you for reaching out to us with your concern regarding the mini cart button on your website.

    Upon careful examination and in alignment with your reported issue, we are pleased to confirm that the mini cart button is functioning as intended. When clicked, it correctly directs users to the cart page, not the checkout page, as you had desired.

    To further assist you and ensure the smooth operation of your website, we kindly request that you refer to the attached visual reference in the provided video link: https://www.veed.io/view/bc48333c-34b0-4f5c-bfa5-668581cffabc?sharingWidget=true&panel=share

    Should you encounter any difficulties or if there are additional aspects of your website that require attention, please do not hesitate to contact us. In order to conduct a more thorough investigation, we kindly ask you to share the correct WordPress logins with us. Prior to sharing this information, we recommend taking a complete backup of your site as a precautionary measure.

    Please refer to the attached visual reference in the provided image link in private content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #378844 Copied In reply to: Mini cart button to cart page instead of checkout
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    1)Thank you for reaching out to us with your queries Regarding the first point you raised about a dynamic product container on hover, unfortunately, XStore does not provide an exact replication of the product display feature you observed on the website you mentioned. However, we offer an alternative through the XStore Products Masonry element or XStore Categories Masonry element, which can be utilized to enhance your product presentation.

    The hover effect on product containers and the inclusion of major category images in your product list.

    Regarding the hover effect you mentioned, I understand that you observed a website where hovering on a product results in the product container doubling in size to reveal additional product information. While XStore does not provide an exact product masonry feature, you can achieve a similar effect using the XStore Product Masonry and Categories Masonry elements. Here’s a step-by-step guide to help you implement this feature:

    a)Navigate to the WordPress dashboard.
    b)Edit or create a page, post, or static block using Elementor.
    c)Drag and drop the XStore Product Masonry widget onto the desired section of your page.

    2)For product masonry:

    a)Explore the settings in the Content, Style, and Advanced sections of the XStore Product Masonry element.
    b)Adjust the settings according to your preferences to achieve the desired hover effect.

    3)For category masonry:

    a)Similarly, use the XStore Categories Masonry element for categories.
    b)Adjust the settings in the Content, Style, and Advanced sections to customize the appearance.

    Please refer to the attached visual reference in the provided image link:
    https://imgur.com/a/xBTtsGn
    https://imgur.com/a/JzmW34A

    Kind Regards,
    8theme team

    #378841 Copied In reply to: i want to ask that is it possible to make the size of product container double on hover
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khullcsewerq,

    We appreciate your prompt response.

    Upon attempting to access your website using the provided WordPress Admin credentials, we encountered an issue as the details appear to be incorrect. For your reference, we have included a screenshot of the error in the private content section of this correspondence.

    We kindly ask that you verify the credentials and share the accurate WordPress Admin login information in the private content area of this topic. This will enable us to proceed with our assistance and address your needs effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #378840 Copied In reply to: How can I translate sections with woocommerce short codes?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    Understand that you have attempted to modify the background color of the mobile menu using custom code, encountering an unintended side effect on the background color of the quick view canvas. Allow me to provide you with a more effective solution that leverages the built-in functionalities of the XStore theme.

    To customize the background color of the mobile menu without affecting other mini contents, you can utilize the theme’s intuitive settings. Here’s a step-by-step guide:

    a)Navigate to your WordPress dashboard.
    b)Go to “XStore”.
    c)Select “Theme Settings.”
    d)Click on “Header Builder.”

    Within the Header Builder section, locate the specific customization option for the Mobile Menu background color. Typically, you can find this under the “Mobile Menu” settings.

    Once you are in the Mobile Menu settings, scroll to the “WCAG Background Control” option. From there, you can easily change the background color of the mobile menu to your desired shade without requiring any custom code.

    For your convenience, we have attached a visual reference in the provided image link https://imgur.com/a/QJiaSkh

    Kind Regards,
    8theme team

    #378837 Copied In reply to: How to change mobile menu background color
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    Upon reviewing your concern, we’d like to inform you that we have already taken the necessary steps to address the alignment issue.

    Previously, we disabled the Elementor mini cart template via Elementor >> Settings >> Integration >> WooCommerce, and the XStore mini cart is now functioning correctly on your site. We have thoroughly tested the mini cart on various pages, including shop products and category pages, and we can confirm that the XStore mini cart is the only one in use.

    To ensure that you are viewing the corrected version, we kindly request you to clear your browser cache. Additionally, we recommend checking the website in private or incognito mode to ensure that any cached data does not interfere with the updated display.

    For your convenience, we have attached a visual reference to this email. You can also view a demonstration of the corrected mini cart functionality by clicking on the following video link: https://www.veed.io/view/ca7ff67a-4fc0-4d2a-a541-4bb13edd88dd?sharingWidget=true&panel=share

    If you encounter any difficulties or require further assistance during this process, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    #378836 Copied In reply to: Shopping cart off canvas alignment gets bad on every page except the home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @W2M,

    We hope this message finds you well.

    We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #378835 Copied In reply to: Change checkout form field layout in two colums
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    You’re welcome! We are glad to hear that it’s working for you now. If you have any more questions or need further assistance, feel free to ask. Happy to help!

    Have a Great Weekend!

    This topic is now closed.

    Kind regards,
    The 8Theme Team

    #378834 Copied In reply to: the header disappears when filter toggle is on
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hamiltonssm,

    Thank you for reaching out, and we appreciate your inquiry regarding the modification of the stock display on the “In Stock” notification for products.

    To achieve the specific customization you’re seeking, the recommended approach involves editing each product individually. Here are the steps:

    a)Navigate to the product you wish to modify.
    b)Go to “Product Data” and then select the “Inventory” tab.
    c)Uncheck the option labeled “Track stock quantity for this product.”
    d)Ensure that the “In stock” option is enabled.
    e)Finally, click “Update” to save the changes.
    By following these steps, you will retain the “In stock” message while removing the display of the stock quantity on the single product page. Unfortunately, there isn’t a theme-wide option or functionality to apply this modification to all products simultaneously.

    For your convenience, we have attached a visual reference, which you can view by clicking on the following image link:
    https://imgur.com/a/LPAA2RC
    https://imgur.com/a/YSWsxi7
    https://imgur.com/a/9PWwtJm

    We hope this helps.

    Kind Regards,
    8theme team

    #378833 Copied In reply to: Out of stock badge doesn’t show when items out of stock
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    You’re welcome! We are glad to hear that your issue is resolved. If you have any more questions or if there’s anything else We can help you with, feel free to ask. Happy to assist!

    Have a Great Weekend!

    This topic is now closed.

    Kind regards,
    The 8Theme Team

    #378832 Copied In reply to: Bottom Header Overlaps the search page. how to solve this?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We trust this message finds you well. Thank you for reaching out to us with your inquiry regarding customization services to replicate features from a competitor’s website on our X-Store platform.

    Should you wish to pursue paid customization services, you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    If you have any more questions or need additional support, please don’t hesitate to ask.

    Kind Regards,
    8theme team

    #378831 Copied In reply to: How to edit/add animation around the text button elements
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    2) You’re welcome! If you have any further questions or need assistance along the way, feel free to reach out. We’re here to help!

    3) After careful consideration, we regret to inform you that achieving the exact motion effect you’re looking for with the XStore marquee widget might not be feasible. However, we understand the importance of providing a dynamic and engaging user experience.

    As an alternative solution, we recommend utilizing the Elementor Image default widget. Here’s a step-by-step guide:

    a)Add the Elementor Image default widget to any section of your website.
    b)Upload the image you’d like to use, such as an arrow.
    c)In the widget settings, navigate to Advanced >> Motion Effect.
    d)Enable the mouse effect and set the Mouse track option.

    For your convenience, we have attached a visual reference in the provided image link:
    https://imgur.com/a/ZADetlM
    https://imgur.com/a/sH3IeiW .

    This approach allows you to incorporate a subtle motion effect when users hover over the image, creating a visually appealing interaction. We believe this solution can provide a similar dynamic feel to the user experience.

    Additionally, we have included documentation on the Elementor Scrolling Text Effect for your reference. This documentation offers insights into creating a custom marquee with different animations according to your preferences:https://elementor.com/academy/create-an-exit-scrolling-text-effect/

    4) We understand that you want to place the marquee element inside a small container with a distinct background color and have the element appear in a smaller size, not spanning the full width. We are pleased to inform you that achieving this customization is indeed possible.

    To implement the desired layout, kindly follow these steps:

    a)Add a four-column section to your webpage.
    b)Customize the background of the section by adding a background image or color of your choice. In your case, you mentioned a green background similar to the website on the PCA.
    c)Place the XStore Marquee element within the specific column where you want it to be displayed.
    d)Adjust the marquee settings to achieve the desired appearance. Specifically, navigate to the style section and customize the typography settings to make the marquee element smaller in size.

    For your convenience, we have prepared a visual reference to guide you through these steps. You can access it through the following image link:
    https://imgur.com/a/ymTvTpy
    https://imgur.com/a/2O7ut5Z.

    5) The effect you’re observing is indeed achievable through the use of a background video with color-changing properties. To implement this on your site, follow these steps:

    a)Add a container section to your webpage.
    b)Integrate a background video with color-changing effects into this container section. This will create the captivating backdrop that you’ve noticed behind the marquee element.
    c)Subsequently, place the XStore Marquee element on top of this container to achieve the overlay effect.

    For your convenience and a more visual understanding, we have prepared a reference image to guide you through these steps. Please access it using the following link:
    https://imgur.com/a/Ij0EbXk
    https://imgur.com/a/rj774Y5

    Kind Regards,
    8theme team

    #378830 Copied In reply to: How to edit the marquee element available on X-Store?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    We confirm that the live search feature will indeed be deactivated.

    We apologize for any inconvenience; however, we do not endorse or recommend any third-party plugins. We encourage you to explore the WordPress marketplace to find a plugin that best aligns with your requirements.

    Thank you for your comprehension and for reaching out to us. We wish you a pleasant weekend ahead.

    Best Regards,
    The 8Theme Team

    #378828 Copied In reply to: Search only shows 4 products when I have a couple
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    1. You are cordially welcome!

    2. Please feel free to take the necessary time to follow the instructions provided. We trust that they will be of assistance to you.

    3. We encourage you to review the steps outlined, as they are designed to guide you toward achieving the desired outcome.

    4. Should you require further customization, we invite you to inquire about our paid services. Our team is ready to implement the required functionality on your website.

    Kind regards,
    The 8Theme Team

    #378827 Copied In reply to: How to have elements and words/text move on their own when scrolling?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Hanzla Nadeem,

    Thank you for bringing the off-canvas cart alignment issue to our attention, and I appreciate your patience as we worked to resolve it. After a thorough investigation, we have identified the root cause of the alignment discrepancies you were experiencing on various pages, except the home page.

    The issue persisted due to the concurrent usage of the Elementor >> Settings >> Integration >> WooCommerce >> Mini Cart Template. Our analysis revealed that the XStore mini cart XStore >>Theme Setting >>Header Builder >> Cart and the Elementor mini cart were conflicting with each other, resulting in the alignment disturbances you observed.

    To address this, we have taken the necessary steps to disable the Elementor mini cart template.

    We understand the importance of a seamless and visually appealing shopping experience for our customers. Going forward, please be mindful that enabling both the XStore mini cart and Elementor mini cart simultaneously may lead to conflicts. We recommend utilizing one mini cart at a time to ensure optimal functionality and alignment consistency.

    For your convenience, we have attached a visual reference in the provided image link:
    https://imgur.com/a/mDaoDbp
    https://imgur.com/a/oyg8qF0

    Kind Regards,
    8theme team

    #378726 Copied In reply to: Shopping cart off canvas alignment gets bad on every page except the home page
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