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License error when activating new website

This topic has 4 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Team IT Lime

Participant

November 24, 2023 at 19:25

I have 3 licenses but only 2 are being used. One of them is for a staging website that we’ve deleted long ago. I tried to activate it for another project and got the error. Can you please help?

We have noticed that the XStore theme is still being used on the following websites:
idesign.limeadvertising.com, limea24.sg-host.com,

#374694 Copied Theme version: 9.1.13

3 Answers

Tony Rodriguez

Support staff

November 25, 2023 at 06:08

Hello, @Team IT Lime,

I hope this message finds you well.

We kindly request that you proceed with the deactivation of your license associated with the now-deleted staging website via the XStore admin panel. To facilitate this process, we have provided a straightforward solution accessible through the 8theme dashboard. You can easily deactivate your website by leveraging the tools provided at the following link: https://www.8theme.com/account/

For detailed guidance on license registration and deactivation, please consult our documentation here: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#374706 Copied

Team IT Lime

Participant

November 27, 2023 at 16:13

Hi there, thanks for the feedback bu we still have an issue. As you can see the license doesn’t show any domain associated with it (see screenshot) but when I try to activate it I still get the same error (see screenshot #2).

#374939 Copied

Rose Tyler

Support staff

November 27, 2023 at 16:35

Hello,

Thank you for your response.

Private Content

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#374946 Copied
Tagged: best selling woocommerce troubleshoot, license activation error solutions, new website activation issues, solving woocommerce license errors, woocommerce theme activation problems, woocommerce themes license error
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