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Products Archive Builder Broken on Site, Unable to Edit Layout Xstore

This topic has 12 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

Kia

Participant

January 15, 2024 at 00:39

Hello, my single page archive builder does not behave correctly. No matter what I try the layout is shifted (there is a spinning loading icon in the products archive that shifts the layout and this icon never completes loading) maybe a setting somewhere is off. Also, when I enable hide variable products in customizer, it hides it correctly in customizer view but on the live site the variable products are still visible.

Thank you

Please, contact administrator
for this information.

#379892 Copied Theme version: 9.2.5 WooCommerce version: lateest

11 Answers

Tony Rodriguez

Support staff

January 15, 2024 at 06:49

Hello, @Kia,

Thank you for contacting us and for using XStore.

1) We trust this message finds you well. It’s a pleasure to assist you! To better support you, could you please provide the following information in private content area:

WP Admin URL:
WP Admin Username:
WP Admin Password:

For a visual guide, you can refer to the screenshot here: https://imgur.com/a/Szihrwd

Note: Kindly take a complete backup of your site first and then share your site’s correct wp-admin URL and access with us and allow us to change/remove the plugins and debug your site to solve your issue.

2) To ensure we provide you with the most accurate and efficient assistance, we kindly request that you elaborate on your issue by creating a video demonstration. Additionally, if you could share an image(s) or video(s) of the specific concern,it would greatly enhance our ability to address the issue promptly.

Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Your cooperation in this matter is highly valued. Should you have any questions or require further clarification, do not hesitate to get in touch.

Kind Regards,
8theme team

Please contact administrator
for this information.

#379898 Copied

Kia

Participant

January 15, 2024 at 22:08

hello thank you, the login details are in the private content. the site I am giving you access to is a staging site so you are free to change the settings on it.

please see the video in private area.

2 concerns (might be related)
1) Product Archive Builder has error loading correctly
2) variable products are shown in live site but are hidden in customizer when enabling the hide variable products option

Please contact administrator
for this information.

#380005 Copied

Tony Rodriguez

Support staff

January 16, 2024 at 07:45

Hello, @Kia,

1) We hope this message finds you well. Thank you for reaching out, We are more than happy to assist you in resolving this issue.

To better investigate and address the problem, we kindly request the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Please provide this information in the private content area so that we can proceed with the troubleshooting process. If your previous logins are not working, providing the updated credentials will help us access your site.

For visual reference: https://imgur.com/a/iA9Lea8 & https://imgur.com/a/t5ebuto

We recommend taking a complete backup of your site before sharing the credentials to ensure the safety of your data.

2) Additionally, We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

1. Navigate to ‘Edit Page with Elementor’.
2. Access the ‘Settings of Element’ for each element you wish to modify.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
6. Ensure to update the settings to apply the changes.

For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://imgur.com/Zh7ZmGw

3) Hide variable product: Enable this option to hide the parent product of the variations.
Note: this option works only on product archive pages.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#380027 Copied

Kia

Participant

January 16, 2024 at 22:56

Can I kindly ask that a human review my support request and not an AI generated response? In my original message and in my reply I have included my full details of my WP login but both in the initial reply and the follow-up reply I was asked to provide these details.

I look forward to your reply, thank you.

Also, this issue is impacting my website functionality and I would appreciate guidance on resolving this.

#380151 Copied

Kia

Participant

January 16, 2024 at 22:57

I also included a video in the private area that I’m not sure if it has been reviewed

#380152 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 08:58

Hello, @Kia,

Thank you for reaching out to us, and we sincerely apologize for any inconvenience you’re experiencing with your website.

We understand the importance of resolving this issue promptly, and we appreciate your patience. To address your concerns, we have reviewed the information you provided and attempted to access your WP login. However, the login credentials you shared seem to be incorrect.

For your convenience, we have created a visual reference in the form of a video to guide you through the correct steps. You can access the video by clicking on the link below:

https://www.veed.io/view/eb7d1bf8-74b4-4580-8d68-b3980a8f873e?sharingWidget=true&panel=share

1)To proceed further, we kindly request you to provide the accurate details in the private content area. This will enable us to access your WP admin and assist you effectively. Please share the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Before sharing this information, we recommend taking a complete backup of your site for security purposes.

2)Additionally, we suggest temporarily disabling the third-party plugins (WP Rocket and Jetpack) and turning off the server cache CDN. This will help us in better understanding the issue and providing a more efficient resolution.

For a visual guide, you can refer to the image provided at the following link: https://imgur.com/a/uMcqKpV

Once you’ve provided the correct credentials and made the necessary adjustments, we will promptly investigate and work towards resolving the functionality issues affecting your website.

Kind Regards,
8theme team

#380176 Copied

Kia

Participant

January 17, 2024 at 21:28

Thank you very much for your help. Please check the login again now, it should be fully working.

Also, I have been trying to update the layout (margins/spacing) for the main header on desktop but the changes on customizer are not reflecting on the live site. I have refreshed all caches etc but header problem still persists (header is stuck to the left border of the page and won’t move to the center)

Thank you!

#380303 Copied

Kia

Participant

January 17, 2024 at 23:05

Okay, update, so I was able to fix the header I believe… I had an extra header template that I deleted and I believe it fixed the issue of the header.

so the remaining issues are:

product archive layout error as shown in the video and “hide variable products” when enabled, is not working on the live site (but working in customizer)

THANKS!!!!

#380307 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 06:48

Hello, @Kia,

Thank you for bringing the product archive layout error to our attention. We understand that there is also an issue with the “hide variable products” feature not working as expected on the live site, despite functioning correctly in the customizer.

Regarding the “hide variable products” option, we would like to clarify that the functionality is designed to work specifically on product archive pages. When enabled, it hides only the parent product of variations, displaying the variation as a simple product.

Please note that this option does not affect the live site’s product layout but is intended exclusively for product archive pages. We have recorded a video from your site to visually guide you on how this feature works. You can view the video by following this: https://www.veed.io/view/d055021e-f141-4fb8-8c3c-1b48954b8f25?sharingWidget=true&panel=share

We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please feel free to reach out, and we’ll be more than happy to assist you.

Feel free to reach out if you have any further questions or if there’s anything else we can assist you with.

Yours sincerely,
The 8Themes Team

#380324 Copied

Kia

Participant

January 18, 2024 at 19:10

okay thank you very much.

what about the product archive builder? i cannot edit the layout can you please check my video to see what I mean by the layout not loading correctly.

thanks

#380502 Copied

Tony Rodriguez

Support staff

January 19, 2024 at 06:10

Hello, @Kia,

We appreciate your prompt reply.

We are pleased to inform you that we have successfully activated the XStore parent theme on your website and have not encountered any issues during the process. To assist you further, we have created a detailed video demonstration. We kindly request that you view the video in its entirety for your reference. https://www.veed.io/view/8e5b75cb-1c06-4b8f-8333-90ea64d323f9?sharingWidget=true&panel=share

We suggest that you proceed by reactivating the child theme. Prior to doing so, please ensure that you clear your browser’s cache. We are optimistic that this action will address the concern at hand.

Should you require any additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#380523 Copied
Tagged: broken site fixes, ecommerce theme solutions, products archive builder, woocommerce wordpress themes, wordpress site repair, xstore layout editing
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