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Woocommerce plugin looking funny on Xstore theme

This topic has 8 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Tony Rodriguez

Narcisus

Participant

January 10, 2024 at 18:37

Hi
the woocommerce module “WooCommerce Drag & Drop Uploader” looks strange on the xstore theme.
is there an option to make it appear normally? thank you
see photos
https://ibb.co/0rdwwwJ
https://ibb.co/vk6hvcW

#379542 Copied Theme version: 1 WooCommerce version: last

7 Answers

Tony Rodriguez

Support staff

January 11, 2024 at 07:12

Hello, @Narcisus,

Thank you for contacting us and for using XStore.

1/ We are currently experiencing difficulties accessing the backend of your website. To proceed with a thorough examination of your settings and to offer a more precise solution, we kindly request that you provide us with valid WP-admin login credentials.

For security purposes, please ensure that these details are submitted through a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We would like to request that you perform a brief check by activating the default WordPress Theme, Storefront, to ascertain whether the issue you are experiencing is related to XStore or not. This step will help us identify the cause of the problem more accurately.

Additionally, we strongly advise that you create a full backup of your website prior to making any changes. This precautionary measure will ensure that your data remains safe during the troubleshooting process.

Please inform us of the outcome once you have completed this step.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#379560 Copied

Narcisus

Participant

January 11, 2024 at 08:53

Ok, check private section

Please contact administrator
for this information.

#379569 Copied

Tony Rodriguez

Support staff

January 11, 2024 at 11:24

Hello, @Narcisus,

We appreciate your patience and understanding as we worked to address the issue you encountered with the WooCommerce Drag & Drop Uploader on the XStore theme. We are pleased to inform you that we have successfully resolved the matter through the implementation of custom CSS.

a)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b)We Inserted the following CSS code into the designated location.

For your convenience, we have attached a visual reference, which you can view by clicking on the following image link:
https://imgur.com/a/cmqh5S5
https://imgur.com/a/O2lrak1

If you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#379575 Copied

Narcisus

Participant

January 11, 2024 at 14:05

Patience?! there is no need for patience with you guys. Solve all my problems within minutes of posting.
You are the best! Thank you!

#379600 Copied

Rose Tyler

Support staff

January 11, 2024 at 15:01

Hello, @Narcisus,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#379613 Copied

Narcisus

Participant

January 12, 2024 at 17:52

can please help me with the “WooCommerce Drag & Drop Uploader” that looks strange on the xstore theme on mobile site.
On desktop its ok
https://ibb.co/RQBVWL5
all details are in above conversations. Thanks!

#379757 Copied

Tony Rodriguez

Support staff

January 13, 2024 at 09:22

Hello, @Narcisus,

Thank you for bringing the issue regarding the WooCommerce Drag & Drop Uploader on the XStore theme’s mobile site to our attention.

We are pleased to inform you that we have successfully resolved the matter through the implementation of custom CSS.

1)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
2)Insert the following CSS code into the designated location.

For your convenience, we have also attached a visual reference to assist you in locating the Global CSS section. Please view the visual reference by clicking on the following image link: https://imgur.com/a/BVmeBjo
https://imgur.com/a/GjJ8CAc.

Should you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#379783 Copied
Tagged: correcting woocommerce xstore display, improving xstore woocommerce integration, troubleshooting woocommerce on xstore, woocommerce plugin issues, wordpress woocommerce theme fixes, xstore theme woocommerce problem
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