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Display of the menu on mobile and line under the header on mobile

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

proyectoswebit

Participant

January 17, 2024 at 18:37

Private issues

Please, contact administrator
for this information.

#380286 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

3 Answers

Tony Rodriguez

Support staff

January 18, 2024 at 09:58

Hello, @proyectoswebit,

1/ & 2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the CSS code was added under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find attached images for your convenience. https://imgur.com/vSEFo1i and https://imgur.com/7eRvMnG
https://imgur.com/wxzQ3jR
https://imgur.com/PQunWei
https://imgur.com/fcHVOMM

3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the CSS code was added under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find attached images for your convenience. https://imgur.com/a/ZfWTRpN and https://imgur.com/a/lDskm7h

Best regards,
The 8Theme Team

#380348 Copied

proyectoswebit

Participant

January 18, 2024 at 12:55

Private issues

Please contact administrator
for this information.

#380409 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 14:34

Hello, @proyectoswebit,

1)We understand that you mentioned an orange line being pre-marked in the store section, and the expectation is that when hovering over menu items, the line should only be displayed on the section in which the cursor is positioned.

After thorough testing, we want to assure you that we have visited your site multiple times, emulating different user scenarios, and we regret to inform you that we were unable to replicate the issue as described.

To provide you with a better understanding of the information, we have created a video for visual reference. You can view the video by clicking on the link below:https://www.veed.io/view/b62b52da-d5bb-4f04-9677-56b907714ab3?sharingWidget=true&panel=share

2)Thank you for reaching out to us regarding the mobile menu sub-item concern. We understand the importance of a seamless user experience and are committed to resolving this issue for you.

To address the matter, we recommend the following steps:

1)Update Theme and Core Plugins:
Please ensure that your theme and core plugins are updated to the latest versions. Outdated versions may sometimes lead to compatibility issues.

2)Temporary Disable Third-Party Plugins:
Temporarily deactivate all third-party plugins and check if the issue persists. This will help us identify whether the problem is related to any specific third-party plugin.

3)Check Mobile Menu Functionality on Our Test Site:
We have tested the mobile menu on our end, and it appears to be functioning correctly. This suggests that the issue may be specific to your site configuration.

4)Permission for Debugging:
If the problem persists after the above steps, we kindly request your permission to debug your site. This will enable us to investigate the issue more deeply and provide an accurate solution.

Please follow the steps outlined above and let us know the outcome. If the problem persists, granting us permission to debug your site will expedite the resolution process.

Yours sincerely,
The 8Themes Team

#380434 Copied
Tagged: advanced mobile header woocommerce, header line mobile wordpress, mobile menu display woocommerce, mobile-friendly woocommerce wordpress themes, responsive woocommerce wordpress templates, woocommerce templates mobile enhancements, wordpress mobile menu customization
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