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Xstore update not working - by sudhakar - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

sudhakar

Participant

July 6, 2018 at 19:00

i got below error, please check it

Updating Theme XStore (1/1)

Downloading update from https://www.8theme.com/themes/api/files/get/xstore.zip?token=dIpLWU652GzotseuD1dMR9OFd9V2k6pFCXVQ2U1O1495711497…
Unpacking the update…

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Disabling Maintenance mode…

All updates have been completed.

#196268 Copied

11 Answers

Olga Barlow

Support staff

July 7, 2018 at 08:18

Hello,

This problem could be caused by a few reasons:

1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to Theme Options > deactivate theme and activate it using your purchase code again

2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

You can also update theme via FTP instead of auto update.
If it does not help provide temporary Dashboard and FTP access and we’ll help you with the update.

Regards

#196277 Copied

ante

Participant

October 26, 2018 at 07:37

Hi, got the same PCLZIP_ERR_BAD_FORMAT (-10) when trying to upgrade theme.

Tried both of suggestions and the problem persists!

BR

Please, contact administrator
for this information.

#201737 Copied

Olga Barlow

Support staff

October 26, 2018 at 16:32

Hello, @ante

Have you used the nulled theme before http://prntscr.com/lat4dq ? Because seems you made some changes in DB and your WP installation does not have the valid token for the autoupdate.

Provide FTP access to your site. We’ll try to fix it.

Regards

#201802 Copied

ante

Participant

October 29, 2018 at 08:33

Hi,

thanks for reply.

Yes, it was nulled theme, to check the theme before purchasing.

FTP is below,

BR

Please, contact administrator
for this information.

#201860 Copied

Olga Barlow

Support staff

October 29, 2018 at 10:44

Hello, @ante

Fixed.

Regards

#201883 Copied

ante

Participant

October 29, 2018 at 11:35

Wow, that was fast.

Thanks!

#201888 Copied

Rose Tyler

Support staff

October 29, 2018 at 13:03

Hello @ante,

You’re welcome!

Regards

#201890 Copied

Boucherie Diouri

Participant

January 16, 2024 at 20:40

Hi,

i have the same problem. I cannot update the theme I don’t know how to fix the database. Can you help me please ?

Please contact administrator
for this information.

#380146 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 06:54

Hello, @Boucherie Diouri,

Thank you for contacting us and for using XStore.

1/ We kindly request that you familiarize yourself with our theme documentation regarding theme updates, which can be found at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

Furthermore, for guidance on updating plugins, please refer to: https://xstore.helpscoutdocs.com/article/37-plugins-update

2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

3/ To ensure prompt and efficient assistance, we advise you to initiate a new topic for each distinct issue on our support forum. This practice helps us provide you with a swift response and minimizes any potential inconvenience.

We appreciate your understanding in this matter.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#380162 Copied

Boucherie Diouri

Participant

January 17, 2024 at 10:19

hello

thank for your answer. which email adress should I put for the user account creation ?

#380197 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 11:00

Hello, @Boucherie Diouri,

Thank you for your response.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
The 8Theme Team

#380210 Copied
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