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403 Forbidden Error when activate the WooCommerce

This topic has 6 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Luca Rossi

gncR

Participant

January 16, 2024 at 18:37
I started getting:
```
403
Forbidden
Access to this resource on the server is denied!
```
When I deactivate the WooCommerce plugin, everything goes back to work.

Please, contact administrator
for this information.
#380142 Copied Theme version: 2.9.5 WooCommerce version: 8.5.1
5 Answers

Tony Rodriguez

Support staff

January 17, 2024 at 07:05

Hello, @gncR,

Thank you so much for purchasing our theme and contacting our support center.

To assist us in gaining a clearer understanding of the issue you are experiencing, we kindly request that you capture a video recording that demonstrates the problem. Once you have recorded the video, please upload it to a file-sharing service. WeTransfer (https://wetransfer.com/) is a recommended option for its ease of use.

After uploading the video, please share the download link with us.

Additionally, we would greatly appreciate a comprehensive description of the issue. This will enable us to conduct a thorough examination and provide you with the most effective assistance.

Thank you for your cooperation. We look forward to your response and are here to support you in resolving this matter.

Warm regards,
The 8Theme Team

#380164 Copied

gncR

Participant

January 17, 2024 at 09:19

Sorry but I don’t have time to record a video. That’s why I shared with you the credentials and the error_log.

Btw rollbacking the WooCommerce to v8.40 fixed my problem just like mentioned here:
https://wordpress.org/support/topic/after-update-to-8-5-get-error-403-forbidden/

FYI all!

#380181 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 09:32

Hello, @gncR,

We appreciate your prompt response.

We are pleased to inform you that we have verified the functionality of the latest version of the WooCommerce plugin on our test site, and it is operating as expected. Additionally, we have confirmed that the most recent version of the XStore theme, version 9.2.6, is compatible with WooCommerce version 8.5.x. You can review the update history at the following link: https://xstore.8theme.com/update-history/

We recommend that you proceed with updating to the latest versions. We kindly recommend that you take a complete backup of your site before proceeding.

Should you encounter any issues post-update, we kindly request that you provide us with a screenshot of the problem. Furthermore, we would appreciate your authorization to conduct a thorough investigation on your site. This may involve temporarily disabling third-party plugins to identify and address the root cause of the issue.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

#380182 Copied

gncR

Participant

January 17, 2024 at 11:29

I updated the theme to 9.2.6 but the issue is still persist with WooCommerce 8.5.1

#380220 Copied

Luca Rossi

Support staff

January 17, 2024 at 14:12

Hi @gncR,

Can you please double check with your admin account? We were unable to login.

https://prnt.sc/aCS_cq6P4eMQ

Thank you!

#380238 Copied
Tagged: 403 forbidden error, fixing wordpress 403 error, troubleshoot woocommerce issues, woocommerce activation issue, woocommerce error solutions, woocommerce wordpress themes, wordpress ecommerce problems
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