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Problem with tabs – Products are not appearing

This topic has 12 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Peter

Participant

January 17, 2024 at 10:15

Products don’t appear – I don’t know where the problem is.
They should appear in the tab marked in the photo.

Please, contact administrator
for this information.

#380194 Copied Theme version: 9.2.5

11 Answers

Tony Rodriguez

Support staff

January 17, 2024 at 11:40

Hello, @Peter,

Thank you for reaching out to us with your concern about products not appearing in the designated tab, as shown in the photo you provided.

To address this issue, we recommend checking the settings related to XStore Ajax Product Tabs. Please follow the steps below:

a)Navigate to the Content section.
b)Go to Items in the menu.
c)In the Tab Content area, turn off the infinite loop option.

Refer to this image for guidance: https://imgur.com/a/ZEMOxrO & https://imgur.com/a/U1ki1pS

After adjusting these settings, check if the products now appear as expected in the designated tab.

If the issue persists, we would like to take a closer look at your website settings to provide you with a more accurate solution. To do so, please follow these steps:

1)Create a new account with an administrator role by going to Dashboard > Users > Add new. Refer to this image for guidance: http://prntscr.com/s3rc9m

2)Share the username and password for the newly created account with us through the Private Content area. You can find instructions in this image: http://prntscr.com/s5mao7

Feel free to use any email address for the new account; it does not need to be your personal email.

As a precaution, we recommend taking a complete backup of your site before proceeding with these steps.

We appreciate your cooperation and look forward to resolving this issue for you.

Kind Regards,
8theme team

#380222 Copied

Peter

Participant

January 17, 2024 at 11:58

This is not from Elementor, but from WpBakery.

A few days ago I sent you access to the website. Can you find the quality one or should I send you a new one?

#380224 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 14:28

Hello, @Peter,

Thank you for reaching out to us regarding the issue with product visibility on your website. We appreciate your diligence in providing a photo to help us understand the problem better.

Upon reviewing your concern, we have identified that the product display functionality you are referring to is facilitated through a third-party plugin called “Essential Grid.”

To address this matter effectively and ensure a prompt resolution, we recommend reaching out to the support team of the “Essential Grid” plugin.

They will be able to offer tailored solutions and address any technical intricacies associated with the plugin.

We would like to guide you to explore the XStore widgets for the desired functionality. To make the most of your experience, we recommend checking out the features available in our XStore widgets. They are designed to provide the functionality you are looking for.

Kind Regards,
8theme Team.

#380241 Copied

Peter

Participant

January 18, 2024 at 08:26

Hi, I think you’re looking at the wrong place.
This is not essgrid functionality.

I use this on another website with a template from you and it works the same.

Please contact administrator
for this information.

#380336 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 12:31

Hello, @Peter,

Thank you for reaching out to us, and we appreciate your patience as we investigate the issue you’re experiencing. After a thorough check on your website and the other one where the product tabs are functioning correctly, we’d like to share some insights and suggestions.

Upon reviewing your current website, we noticed the presence of the third-party plugin “Massive Addons For WP Page Builder.” In the other website where the product tabs are working seamlessly, it appears that you are using the same plugin and its corresponding elements for visual reference.

It’s important to highlight that the functionality you are referring to might be dependent on this specific third-party plugin and its associated elements. Therefore, we recommend ensuring that you have incorporated the same plugin and its elements on the current website where you are encountering issues with the product tabs.

Please find attached images for your convenience:
https://imgur.com/a/cgUa2OU
https://imgur.com/a/OxQ4vKX

Additionally, we observed that your website is utilizing both Elementor and WPBakery page builders simultaneously. This combination could potentially lead to compatibility issues. To address this, we suggest using only one page builder at a time. Please consider sticking to the page builder that aligns with the plugins and elements you successfully implemented on the other website.

After making these adjustments, kindly test the functionality to see if the issue persists. If you encounter any further challenges or have additional questions, please don’t hesitate to reach out to us.

Yours sincerely,
The 8Themes Team

#380398 Copied

Peter

Participant

January 18, 2024 at 12:38

Where can I get the “Massive Addons For WP Page Builder” plugin?
I didn’t install anything additionally, only what your template provided.
That’s why it’s strange to me that it works immediately there and not here.

#380401 Copied

Rose Tyler

Support staff

January 18, 2024 at 12:40

Hello, Peter,

We appreciate your prompt response.

1/ We kindly request that you adjust the PHP version to either 8.0 or 8.1. Following this change, please inform us of the functionality of the tabs.

2/ We suggest deactivating all third-party plugins that are not bundled with XStore, as detailed here: https://xstore.helpscoutdocs.com/article/36-included-plugins. Once this has been completed, please proceed to clear your web browser’s cache and perform another assessment. It is conceivable that the issue may be attributed to one of these non-inclusive plugins.

We thank you in advance for your cooperation and look forward to your update.

Kind Regards,
8theme Team.

#380402 Copied

Peter

Participant

January 18, 2024 at 12:45

The PHP version is 8.3 – haven’t you checked if you’re giving me this advice?
I haven’t started installing additional plugins yet because I still have some problems with the template
The only plugin is Essgrid, but when I disabled it, the problem persisted.
Turning off Elementor doesn’t help either.

Your advice is of no use in this case.

Please contact administrator
for this information.

#380405 Copied

Peter

Participant

January 18, 2024 at 12:48

Where can I get the “Massive Addons For WP Page Builder” plugin?
I didn’t install anything additionally, only what your template provided.
That’s why it’s strange to me that it works immediately there and not here.

#380407 Copied

Peter

Participant

January 18, 2024 at 12:56

I don’t understand all this.
If there is a functionality like “Tabs” in WPBakery, it should work without an additional plugin, it is not a “premium” or “pro” functionality for an additional fee.

I imported a clean new template from you and there is still something wrong.
I haven’t had this happen before and I’ve already set up several pages.

#380410 Copied

Rose Tyler

Support staff

January 18, 2024 at 13:10

Hello, Peter,

You are using the 8.3 version of PHP, but we asked you to downgrade it to 8.0 or 8.1.
Should you require assistance with the downgrading process, we encourage you to reach out to your hosting provider for support. Your attention to this matter is greatly appreciated, and we urge you not to overlook this important advisory.

You can download Massive Addons For WPBakery plugin from this page https://www.8theme.com/downloads/ You can install it but this plugin is not obligatory.

Kind Regards,
8theme Team

#380421 Copied
Tagged: fixing wordpress themes, not appearing products, troubleshooting woocommerce, woocommerce products issue, woocommerce themes issue, wordpress tabs problem
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