Hello, @Arun Sankar,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, we kindly ask you to clear your browser’s cache and then revisit your website.

The solution involved disabling the mobile optimization option, which can be found under the following navigation path on your website’s admin panel: XStore > Theme Options > General/Layout. https://imgur.com/7OWPhKP

Furthermore, we have noticed that your website is currently running an outdated version of the XStore Theme and the XStore Core plugin. To ensure optimal performance and avoid potential issues, it is crucial to keep these components up to date.

We strongly recommend that you update both the XStore Theme and the Core plugin to their latest versions at your earliest convenience. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your understanding and cooperation in this matter.

Best Regards,
The 8Theme Team

Hello, @coffeedog,

We would like to bring to your attention the importance of eliminating render-blocking resources to enhance your website’s performance. We recommend exploring the solutions provided at the following link: https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Furthermore, we kindly ask that you adhere to the instructions outlined in the GTmetrix test results to optimize your site effectively.

We trust that this guidance will be beneficial to you.

Best regards,
The 8Theme Team

Hello, @Dicky,

Thank you for your response.

We are delighted to inform you that the issue you encountered with the Sale Booster feature has been successfully resolved. Upon investigation, we discovered that the “Customer Image Reviews” function was in use; however, the option to “Turn on if it is required to upload images on a new review” had not been activated. We have addressed this by enabling the setting, and we can confirm that the feature is now operating correctly.

For your convenience, we have provided a visual reference which can be viewed at the following URL: https://imgur.com/a/w7Xothw

Should you require additional information or guidance on utilizing the Sale Booster feature within the XStore theme, we encourage you to consult the comprehensive documentation available at this link: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

We appreciate your patience and understanding while we worked to resolve this matter. Please do not hesitate to reach out if you have any further questions or require additional assistance.

Warm regards,
The 8Theme Team

Hello, @SK,

We are pleased to inform you that the XStore theme incorporates a wishlist feature that enables users to add, save, and share their desired item lists with ease. The convenience of this feature is further enhanced by the presence of an “Add to Wishlist” button, which is readily available on product listings and individual product pages, allowing users to effortlessly include products in their wishlist from any location within our site.

Furthermore, the wishlist can be accessed from various pages, either through a dedicated wishlist page or a widget, to provide a seamless experience in viewing saved items.

Rest assured, should you navigate away from our site, your wishlist will be preserved, allowing you to revisit and review your favorite items at your leisure upon your return.

We regret to inform you that, at present, the ability to view statistics regarding the most favored items is not available within the XStore theme settings.

We appreciate your understanding and are here to assist you with any further inquiries.

Warm regards,
The 8Theme Team

Hello, @oceaneokio,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @CABER,

The message “This post is password protected. Enter the password to view the comments” is typically associated with WordPress and is not directly related to the payment gateway (Nexi) you are using. This message is commonly displayed on password-protected posts or pages, and it seems like there might be a misconfiguration or an issue with your WordPress settings.

Here are a few steps you can take to troubleshoot and potentially remove this message:

1/ Check Post/Page Password Protection:
Ensure that the post or page associated with the Thank You page is not password-protected. In WordPress, when editing the page, look for the “Visibility” option on the right side and make sure it is set to “Public.”

2/ Check Plugins:
If you have any security or comment-related plugins installed, review their settings to ensure they are not causing the issue. Disable plugins one by one and check if the message disappears to identify the culprit.

If you are unable to find a solution through these steps, you may need to contact your plugin support and ask them to fix this, It is independen of our theme. You can also test with the default WordPress theme (storefront). Once the issue is resolved with the default WordPress theme then it is auto fix with our theme. It’s important to make any changes carefully and have a backup of your site before making significant modifications.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Dicky,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @MurFx,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @sethr,

Thank you for your response.

We are pleased to inform you that we have implemented a new CSS code to modify the color of the Billing Details section. This enhancement can be found within the XStore theme by navigating to Theme Options > Theme Custom CSS > Global CSS.

Should you wish to customize the color further to suit your preferences, you may do so by adjusting the color value within the code.

For your convenience, we have attached an image to serve as a reference.
https://imgur.com/ojeeOKV

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @sethr,

Thank you for using our theme and for contacting us.

We are writing to acknowledge the receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous. To ensure that we can assist you effectively, we kindly request that you elaborate on your issue or specify your desired outcome in greater detail.

Once we have a clearer understanding of your needs, we will be better positioned to provide you with the appropriate assistance.

Thank you for your cooperation, and we look forward to your response.

Best Regards,
8Theme’s Team

Hello, @austin55,

Thank you for using our theme and for contacting us.

1) To customize your website’s appearance, please follow these steps:

a)Navigate to your WordPress dashboard.
b)Go to “Theme Settings” and select “Header Builder.”
c)under “Main Menu,” adjust settings such as content zoom, letter spacing, etc.

For Social Media icons:

a) Head to “Socials” in the Theme Settings.
b) Modify the “Space Between” to your desired preference.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/Pr5asIy

2) Explore the XStore Header Builder for further customization options and requirements.

To disable the Transparent Header, please follow these steps:

a) Navigate to Header Builder >> “Header Overlap & Transparent.”
b) Switch off the “Header Overlap” option.

To change the sticky header color, proceed with the following:

a) Go to Sticky Header >> Style.
b) Adjust the Background color to your desired preference.

For a visual guide, please refer to the image provided at the following link:https://imgur.com/a/XyiYwiN

4) To edit the footer, please follow these steps:

a) Navigate to your WordPress dashboard.
b) Go to “Static Block” and select “Footer.”
c) Edit the footer using Elementor, and remove any section you wish to exclude.
d) This will enable you to customize your footer according to your preferences.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/KMMnkea

5) We are really happy to assist you further, and We need your site working/ Correct WP Admin URL and Credentials as listed below to help you out.
Please provide us with the requested info via the private content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:

For a visual reference, please consult the image provided at the following link in private content area:

Yours Sincerely,
The 8Themes Team.

Hello, @lloyd,

Upon reviewing your website, we have observed that it is currently running on PHP version 8.2.13. To ensure optimal compatibility and performance, we kindly request that you downgrade the PHP version to 8.0.

For your convenience, we have provided a screenshot detailing the necessary information: https://imgur.com/OIOSRsE

Once you have completed the downgrade, please inform us so that we may proceed with the verification process. Subsequently, we will be able to assist you with the importation of the Beauty & Cosmetics demo onto your site.

We appreciate your prompt attention to this matter and look forward to your cooperation.

Thank you.

Best Regards,
The 8Theme Team

Hello, @Mathew,

Thank you for contacting us and for using XStore.

Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Kind Regards,
8theme team.

Hello, @Demeter,

Thank you so much for purchasing our theme and contacting our support center.

If you wish to remove the size guide for a specific product only, please follow these steps:

a) Edit the particular product.
b) In the 8Themes Product Options, choose the “Size Guide” option.
c) Set it to “Inherit From the theme option” and remove the size guide image view image added in the link:: https://ibb.co/Bzm2YvL

Additionally, turn OFF the Single Product Builder and utilize the Pre-Built Layout for the Single Product Page view image added in the link: https://ibb.co/bbxdGN9

Note: If you intend to use the Size Guide on specific product pages, it is recommended to use the Pre-Built Layout as it does not work with the Single Product Builder.

This should address your requirements. Should you need further assistance, please feel free to reach out.

Best regards,
The 8Theme Team

Hello, @densitysk,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code to your site. This was accomplished by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find attached an image that serves as a reference for the changes made. https://pasteboard.co/qyOslx3pqQpF.png and https://pasteboard.co/VWFkF2wXiiZP.png

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team