Theme header and footer issues after upgrade to version 9.2.5

This topic has 24 replies, 4 voices, and was last updated 5 months, 1 weeks ago ago by Luca Rossi

  • Avatar: austin55
    austin55
    Participant
    December 12, 2023 at 10:59

    I’m facing a couple of issues with my XSTORE theme after it was updated to the latest version 9.2.5.

    1. No spacing between menu items in the main menu area,

    2. Social Media icons and the advert area right below the main menu does not accept changes to its BG color. I have tried to correct them under header theme options but any changes I make do not take effect.

    3. The header Menu and Footer area are transparent and do not have the white BG color when scrolling up and down.

    4. In the footer area(bottom right), the dollar/Euro appears there. how can I remove or delete it? If possible delete it please

    5. I have installed and using the AMP plugin but it is not displaying the Cookie consent popup. I will like to add its short code to the index.php file in AMP but do not know how to proceed. Can you help?

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    for this information.
    23 Answers
    Avatar: austin55
    austin55
    Participant
    December 12, 2023 at 15:38

    Would someone assist me with issues or Do I have to look for a developer. The reason I am asking is because the topic has been marked as resolved

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 13, 2023 at 07:10

    Hello, @austin55,

    Thank you for using our theme and for contacting us.

    1) To customize your website’s appearance, please follow these steps:

    a)Navigate to your WordPress dashboard.
    b)Go to “Theme Settings” and select “Header Builder.”
    c)under “Main Menu,” adjust settings such as content zoom, letter spacing, etc.

    For Social Media icons:

    a) Head to “Socials” in the Theme Settings.
    b) Modify the “Space Between” to your desired preference.

    For a visual reference, please consult the image provided at the following link:
    https://imgur.com/a/Pr5asIy

    2) Explore the XStore Header Builder for further customization options and requirements.

    To disable the Transparent Header, please follow these steps:

    a) Navigate to Header Builder >> “Header Overlap & Transparent.”
    b) Switch off the “Header Overlap” option.

    To change the sticky header color, proceed with the following:

    a) Go to Sticky Header >> Style.
    b) Adjust the Background color to your desired preference.

    For a visual guide, please refer to the image provided at the following link:https://imgur.com/a/XyiYwiN

    4) To edit the footer, please follow these steps:

    a) Navigate to your WordPress dashboard.
    b) Go to “Static Block” and select “Footer.”
    c) Edit the footer using Elementor, and remove any section you wish to exclude.
    d) This will enable you to customize your footer according to your preferences.

    For a visual reference, please consult the image provided at the following link: https://imgur.com/a/KMMnkea

    5) We are really happy to assist you further, and We need your site working/ Correct WP Admin URL and Credentials as listed below to help you out.
    Please provide us with the requested info via the private content area.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    For a visual reference, please consult the image provided at the following link in private content area:

    Yours Sincerely,
    The 8Themes Team.

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    Avatar: austin55
    austin55
    Participant
    December 13, 2023 at 18:05

    Hi,

    Many thanks for providing guidance for my request for support. I will follow instruction to address issues and in case of any problems I will get back to you.

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    for this information.
    Avatar: austin55
    austin55
    Participant
    December 13, 2023 at 18:52

    Hi,

    I have tried all instructions provided but none works. Changes are published, but none takes effect.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 14, 2023 at 05:51

    Hello, @austin55,

    Thank you for your response.

    1/ We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot of the issue in the private content area.

    To facilitate our assistance, we kindly request that you provide us with valid wp-admin login credentials. Additionally, we would appreciate it if you could temporarily disable any additional verification requirements for login purposes.

    Your cooperation in this matter will enable us to provide you with the necessary support promptly.

    Thank you for your attention to this request. We look forward to your prompt response.

    2/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

    Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

    3/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

    4/ Please read our theme documentation: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page

    5/ If the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Best regards,
    The 8Theme Team

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    Avatar: austin55
    austin55
    Participant
    December 14, 2023 at 19:49

    I followed instructions you provided without success.
    You can see the header issue on the website and as described in the document I sent.

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    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 15, 2023 at 07:50

    Hello, @austin55,

    Thank you for your response.

    We suggest disabling all third-party plugins (including cache plugins and disabling temporary CDN or server cache) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    The 8Theme Team.

    Avatar: austin55
    austin55
    Participant
    December 15, 2023 at 10:27

    No changes. Go ahead and debug the site

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2023 at 15:44

    Hello, @austin55,

    We appreciate your prompt response.

    Kindly proceed with downgrading the PHP version to 8.0.

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    December 15, 2023 at 15:56

    Dear Austin,

    We hope this message finds you well.

    We have encountered an issue with the loading of the ‘kirki-styles.css’ file on your website. Upon inspection, we have observed a 403 error, which is indicative of a server-related problem. For your convenience, we have provided a screenshot of the error here: https://prnt.sc/e0uH1KjBX_68.

    To address this matter efficiently, we kindly request that you reach out to your hosting provider. They are best equipped to investigate and resolve server-side issues that may be causing this error.

    We appreciate your prompt attention to this issue. Should you require any further assistance from our end, please do not hesitate to contact us.

    Best regards,

    The 8Theme Team

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    for this information.
    Avatar: austin55
    austin55
    Participant
    December 15, 2023 at 16:21

    I have done so

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    Avatar: austin55
    austin55
    Participant
    December 15, 2023 at 16:22

    Hi Luca,
    It is because I was on the server downgrading PHP 8.1.2 to 8.0 as recommended by Rose. You can try now.

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    Avatar: Justin
    Luca Rossi
    Support staff
    December 15, 2023 at 16:26

    Dear @austin55,

    Can you please help us to contact your hosting provider about the permission(403 error) of /wp-content/uploads/xstore/kirki-styles.css CSS file?

    Best regards,
    The 8Theme Team

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    for this information.
    Avatar: austin55
    austin55
    Participant
    December 15, 2023 at 17:08

    Its a VPS server and I should have all permissions to change things.

    Do you speak German because their support team only speaks German. I can assist with questions you might have and speak to them

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    Avatar: austin55
    austin55
    Participant
    December 15, 2023 at 18:07

    I have solved the issue. It was a file permission issue for kirki-styles.css.
    Many thanks for your support

    Please contact administrator
    for this information.
    Avatar: austin55
    austin55
    Participant
    December 15, 2023 at 18:23

    In my original request i also asked for the following;

    4. In the footer area(bottom right), the dollar/Euro appears there. how can I remove or delete it? If possible delete it please

    5. I have installed and using the AMP plugin but it is not displaying the Cookie consent popup. I will like to add its short code to the index.php file in AMP but do not know how to proceed. Can you help?

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 16, 2023 at 15:09

    Dear Austin,

    We hope this message finds you well.

    We am reaching out to address a couple of queries you have regarding your website’s functionality.

    1. Regarding the currency display in the footer area (bottom right), if you wish to remove or delete the dollar/Euro symbol, please follow these steps:

    – Access your WordPress Dashboard.
    – Navigate to “Appearance” and then select “Widgets”.
    – Locate the “Menu” widget within the “Footer Copyrights Right” sidebar.
    – Remove the widget to eliminate the currency display.

    For your convenience, here is a screenshot illustrating the process: [https://prnt.sc/9ssjWSoWG0XD](https://prnt.sc/9ssjWSoWG0XD)

    2. Concerning the AMP plugin and the Cookie consent popup, We understand you would like to integrate a shortcode into the index.php file for AMP. To assist you with this, please insert the following code into the functions.php file located in your child theme:

    
    add_action('xstore_amp_after_footer', 'n2t_xstore_amp_after_footer');
    function n2t_xstore_amp_after_footer(){
        echo do_shortcode('[your-shortcode]');
    }
    

    Replace [your-shortcode] with the actual shortcode you wish to use for the Cookie consent popup.

    Please proceed with these adjustments and let us know the outcome. We are here to provide any further assistance you may require.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: austin55
    austin55
    Participant
    December 18, 2023 at 15:11

    Hi,

    Many thanks, For the cookie Consent short code, no popup appears when the site is open with AMP on my mobile phone- Since I am unsure about which of the child theme to use, I tried the code on the below themes’ functions.php

    For the child theme on this link – the cookie consent does not popup

    \wp-content\themes\xstore\framework\thirdparty\child-theme

    I tried it on the one below but it does not work too. Below the Copyright area a message is displayed stating that there is a critical error on this site – so i deleted the code which I added from its functions.php

    \wp-content\themes\xstore-child

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    Avatar: Justin
    Luca Rossi
    Support staff
    December 19, 2023 at 04:23

    Dear Austin,

    We hope this message finds you well.

    Kindly note that the accurate directory path to be used is as follows: \wp-content\themes\xstore-child.

    We would appreciate it if you could attempt the process once more utilizing the provided code snippet:

    
    add_action('xstore_amp_after_footer', 'n2t_xstore_amp_after_footer');
    function n2t_xstore_amp_after_footer(){
        echo do_shortcode('[your-shortcode]');
    }
    

    Should the issue persist after this adjustment, we kindly request that you reissue your administrative credentials to us. It appears that the previously supplied password is no longer valid.

    We thank you for your cooperation and look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Avatar: austin55
    austin55
    Participant
    December 19, 2023 at 09:22

    Hi Luca,
    I got the same message – ‘There has been a critical error on this website’ at the bottom of each page in AMP mode. Your assistance would be much appreciated.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 19, 2023 at 11:05

    Hello @austin55,

    We are pleased to inform you that we have successfully corrected the codes that were causing this issue. To further enhance your website’s functionality, we recommend adding the scripts for the cookie popup(We included the list files in Private Content).

    Please note that this addition is a customization and would require you to submit a customization request. If you wish our developers team can personally assist you via our customization service. To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with our expert dev team.

    We are committed to providing you with the support you need to ensure your website runs smoothly. If you have any more questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

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    for this information.
    Avatar: austin55
    austin55
    Participant
    December 19, 2023 at 13:36

    I understand. This partial solution doesn’t help because the cookie text does not popup – its all thrown in the footer and a user can’t save it. I might disable AMP mode and check for a native app alternative.

    Thanks for your support

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 20, 2023 at 04:19

    Thanks @austin55.

    Let us know if you need anything else.

    Best Regards,
    8Theme’s Team

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