Forum Replies Created

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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @serkan,

    Thank you so much for purchasing our theme and contacting our support center.

    Please try to disable Products Masonry in Xstore > Theme Options > WooCommerce > Shop > Shop page Layout.

    Then try code from this topic – https://www.8theme.com/topic/problem-with-products-layout-in-shop-page/#post-316130

    We hope this helps.

    Best Regards,
    The 8Theme Team

    #381475 Copied In reply to: products are located the same size as you see in the picture
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @KSwan,

    Thank you for contacting us and for using XStore.

    1/ We kindly request that you temporarily deactivate the CDN and cache plugin on your website and perform another check. https://ibb.co/dr1k536

    2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #381474 Copied In reply to: Breadcrumbs Showing Page Image from SEO – Don’t want to display
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    1/ We are pleased to inform you that the WPForms plugin is fully compatible with the XStore theme.

    2/ We kindly request that you conduct a test to evaluate the functionality of the wpforms plugin when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

    Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

    Should the issue with the wpforms persist regardless of the theme activated, we advise you to seek assistance from the wpforms plugin support team https://wpforms.com/contact/ -for further investigation.

    However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/ -remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

    It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

    We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team.

    #381473 Copied In reply to: issues with datepicker wpforms and store
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    We understand that you are looking to conceal the cookie notice on a particular page of your website. To assist you effectively, we kindly request that you provide us with the URL of the page in question. Upon receipt of this information, our team will diligently work to create and supply you with the appropriate CSS code to address your requirement.

    We appreciate your cooperation and look forward to your prompt response.

    Best regards,
    The 8Theme Team

    #381467 Copied In reply to: option to hide cookie notice from a specific page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @SS,

    Thank you so much for purchasing our theme and contacting our support center.

    We would like to guide you through the process of altering the hover background color for the Cart button located in the header section of your website. To implement this change, please follow the steps outlined below:

    1. Navigate to the “XStore” section within your website’s dashboard.
    2. Proceed to “Theme Options.”
    3. Select “Theme Custom CSS.”
    4. Click on the “Global CSS” tab.
    5. Copy the following CSS code and paste it into the provided area:

    .et_element.et_b_header-cart.flex.align-items-center.cart-type1.et-quantity-top.et-content-right.et-off-canvas.et-off-canvas-wide.et-content_toggle.et_element-top-level:hover {
    background-color: green !important;
}

    6. After pasting the code, please click on the “Publish” button to save your changes.

    Please note that the color ‘green’ in the CSS code is merely an example. You are free to modify the color value to suit your preferences.

    Should you encounter any difficulties or if the issue remains unresolved, kindly provide the URL of your site along with your WP-admin credentials in the private content area. This will enable us to examine the matter more closely and offer the necessary assistance.

    We appreciate your cooperation and look forward to ensuring your satisfaction with our theme.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #381465 Copied In reply to: Where to set hover color background for the Cart button on header
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mikelo,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Where exactly do you get mentioned warnings? Have you cleared all cache after revisiting your site?

    2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin and FTP access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    3/ We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation regarding the integration of Google login. You can access the relevant documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #381463 Copied In reply to: Connection Issue with Google OAuth2 in XStore Theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    Please check solutions from these topics – https://www.8theme.com/topic/how-to-disable-google-fonts-to-improve-speed/ https://www.8theme.com/topic/remove-dequeue-fonts-googleapis-com-from-header-and-instead-loading-fonts-directly-from-the-site/

    We hope this helps.

    Kind Regards,
    8theme team

    #381389 Copied In reply to: změna fontu na lokalní pismo – xstore font
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Manuel Barba,

    Thank you for contacting us and for using XStore.

    Upon a thorough review of your website, we have identified that the concurrent use of two page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only one page builder at any given time.

    Furthermore, we recommend deactivating all non-essential third-party plugins, particularly those not included with the XStore theme (a comprehensive list can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivation, please clear your browser’s cache before re-evaluating your website’s performance. It is possible that an extraneous plugin may be contributing to the current issue.

    Should the problem persist, we kindly ask that you maintain all third-party plugins in a deactivated state and authorize our team to conduct a detailed diagnostic process. This may involve deactivating plugins and reversing on-site customizations to pinpoint the source of the issue.

    Before proceeding with these steps, we strongly recommend creating a complete backup of your website to safeguard against any potential data loss.

    We appreciate your cooperation and look forward to assisting you in resolving this matter.

    Best regards,
    The 8Theme Support Team

    #381388 Copied In reply to: Elementor can’t load right for Dokan pro
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Simonas,

    Thank you for contacting us and for using XStore.

    1/ We are pleased to confirm that you have the option to add a second menu to your website. To proceed with this addition, kindly follow the steps outlined below:

    1. Access your WordPress Dashboard.
    2. Go to ‘Appearance’ and then select ‘Menus’.
    3. Click on ‘Create new menu’ and customize it according to your preferences.
    4. Ensure to save your settings upon completion.

    For your convenience, we have provided a visual guide which can be found at the following link: https://ibb.co/n8xHnvR

    Once you have created your new menu, please continue with the following steps:

    1. Navigate to ‘XStore’ and then ‘Theme Options’.
    2. Proceed to ‘Header builder’ and select ‘Mobile Menu’.
    3. Click on ‘Additional Tab Content’, then ‘Select Menu’.
    4. Choose ‘Extra Tab Menu’ from the options provided.
    5. Remember to publish your changes to apply them.

    A reference image for these steps is available here for your assistance: https://ibb.co/Z67tbrG

    2/ Should you desire to incorporate a widget into the Single Product page of your website, and you are utilizing the Single Product Builder feature within the XStore theme, we kindly ask you to follow the steps outlined below:

    1. Access the XStore Theme Options by navigating to XStore > Theme Options.
    2. Proceed to WooCommerce and select the Single Product Builder.
    3. Within the Single Product Builder, locate the Html Block.
    4. Choose the specific block you wish to use and ensure to publish your changes to apply them.

    For your convenience, we have provided a visual guide to assist you with this process. Please refer to the image linked below: https://ibb.co/Gn0PkBb

    3/ Should you be interested in translating the website, we kindly recommend utilizing the Loco Translate plugin. Additionally, for your convenience, we have provided our theme documentation which can be accessed at the following link: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

    We trust this information will be of assistance to you.

    Best regards,
    The 8Theme Team

    #381383 Copied In reply to: Second menu, where i can find this widget ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Samad,

    Thank you for your response.

    1/ Please navigate to the following location within your website’s dashboard: Appearance > Widgets > Shop Sidebar. Once there, we suggest attempting to utilize the default WooCommerce price filter. For your reference, you can view the process here: https://prnt.sc/MUL9sTbd0T-l

    2/ We kindly request that you conduct a test to evaluate the functionality of the filter when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

    Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

    However, if the problem appears to be isolated to the XStore theme, we suggest that you temporarily deactivate all non-essential third-party plugins on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

    It is possible that a conflict with an additional third-party plugin may be causing the issue. If deactivating these plugins resolves the problem, we recommend reactivating them one at a time. This step-by-step approach will help you identify the specific plugin responsible for the disruption. Once identified, we encourage you to contact the plugin’s author directly for further support.

    We appreciate your cooperation and attention to this matter. Should you require any additional assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    #381380 Copied In reply to: Price Filter Does Not Work in Shop Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ZingMe,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We kindly request that you provide us with a screenshot or video that clearly illustrates the issue you are encountering. This will greatly assist us in understanding the problem more effectively.

    Please upload the file to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

    2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #381375 Copied In reply to: Why I cant see pre-build template in Website Builders & XStore Widgets
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tommy G,

    We sincerely appreciate your decision to purchase our theme and for reaching out to our support center for assistance.

    Upon review, we have identified that the Kirki Customizer Framework plugin currently activated on your website is conflicting with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin.

    Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. In order to avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

    Should you have any further inquiries or require additional support, please feel free to contact us. Our dedicated support team is readily available to provide you with the necessary assistance.

    Warm Regards,
    The 8theme Team

    #381374 Copied In reply to: XStore Core Can’t Install Plugins How do I fix this?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Samad,

    Thank you so much for purchasing our theme and contacting our support center.

    We regret to inform you that we are currently experiencing difficulties accessing the back-end of your website. To illustrate the issue, we have prepared a video which has been uploaded to the private content area for your review.

    We kindly request that you provide us with valid and functional WordPress administrative credentials. This will enable us to investigate the matter further and offer the necessary assistance.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #381373 Copied In reply to: Price Filter Does Not Work in Shop Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @smalameri,

    Thank you for contacting us and for using XStore.

    We would like to inform you that if you are interested in modifying the content or altering the design of the long description for your product, you may do so by editing the product details and utilizing Elementor to revise the long description. To assist you with this process, we have created an instructional video which has been uploaded to your site. You can view this video in the private content area designated for your use.

    We trust that this resource will be of great assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #381370 Copied In reply to: How can I change this content and change the design?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    We trust this message finds you well. We are reaching out to inform you that we have prepared a detailed instructional video to assist you in setting up a full-width container with a slider using Elementor.

    The video has been recorded on our test site for your convenience. We kindly request that you view the video and follow the step-by-step instructions provided to facilitate the setup process. https://www.veed.io/view/4e7e081b-4ac8-478d-b566-ef10c3d5a42f?sharingWidget=true&panel=share

    We are confident that this resource will effectively address your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    We appreciate your attention to this matter and look forward to your successful implementation.

    Best Regards,
    The 8Theme Team

    #381368 Copied In reply to: when i convert section to container, slider wont take all space anymore like section strech
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
    https://gtmetrix.com/reports/demo.dbsnetwork.net/b2DMKVOI/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/Gc5VRuL & https://imgur.com/97kwOXR

    About your results on gtmetrix results:

    -Efficiently encode images: https://gtmetrix.com/efficiently-encode-images.html

    – Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

    -Serve static assets with an efficient cache policy- https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

    -Use a Content Delivery Network (CDN) https://gtmetrix.com/use-a-content-delivery-network-cdn.html

    -Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

    For visual reference from your site : https://imgur.com/a/AO5ETbi

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #381367 Copied In reply to: what you guys recommend for site optimization?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Lani,

    We appreciate you taking the time to reach out to us.

    We would like to inform you that in order to redirect your previous Canva page link to the newly created page on your WordPress WooCommerce website, you have the option to utilize a Third-Party plugin or to modify your website with additional code customization.

    Please note that any additional code customization falls beyond the scope of our standard support services. you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    If you have any more questions or need additional support, please don’t hesitate to ask.

    Kind Regards,
    8theme team.

    #381366 Copied In reply to: creating Pages with xstore premade templates
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    We would like to clarify the matter regarding the “XStore fonts” you referenced in the screenshot within Elementor. Please be informed that the Elementor >> XStore Fonts are indeed incorporated into the theme settings. Although they are not explicitly labeled as “XStore Fonts,” rest assured that they are integrated and fully functional within the theme’s configuration options.

    For your convenience, we have provided a visual reference here: https://imgur.com/a/W4fvv1y

    Should you have any additional inquiries or require further assistance, please do not hesitate to contact us. We are committed to providing you with the support you need.

    Yours sincerely,
    The 8Themes Team

    #381365 Copied In reply to: změna fontu na lokalní pismo – xstore font
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @amamatdi,

    Thank you for your response.

    We would like to inform you that it is indeed possible to utilize the WooCommerce account page elements as an alternative to the shortcode for further customization of the Account page. This allows you to modify the names of tabs such as the Dashboard, the download button, and implement other additional customizations.

    For your visual reference, please see the following links:
    – https://imgur.com/a/skqzw2n

    Furthermore, we wish to clarify that the “My Account” page is a component of WooCommerce’s functionality. Should you require customization of this page, we recommend contacting WooCommerce support. To manage the settings of the “My Account” page, please navigate to WooCommerce > Settings > Accounts & Privacy.

    Here are some examples for your perusal:
    – https://gyazo.com/e1a796f623afcddcd2a0d7c4dbc73bfc
    – https://gyazo.com/4c3a0e2098674d1393166a4cbb0b22bf
    – https://gyazo.com/dd8e6e29da7d73e539c5618e3a41c655
    – https://gyazo.com/25217c7d7841b34f95f256d47c4095c9

    We encourage you to explore these options individually to observe the resultant changes to the “My Account” page on your website.

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. We are at your service and eager to assist.

    Best regards,
    The 8Themes Team

    #381364 Copied In reply to: PROBLEM WITH CART PAGE UPDATING TO HAVE THE MESSAGE OF CONGRATULATION ON PROGRESS BAR
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @pip,

    Thank you for your response.

    Upon a thorough review of your website, we are pleased to inform you that we have not identified any issues. It has come to our attention that you are utilizing the default single product page configuration available within the XStore theme options for WooCommerce. For your reference, please find a screenshot of the settings here: https://ibb.co/njDYZ1L

    Additionally, we have verified that both the product short and long descriptions are displaying as intended on the single product page. You may review the appearance of the long description at the following links: https://ibb.co/JnJjPqw and https://ibb.co/0V1fQnt -The short description can be observed here: https://ibb.co/jRd2xQW and https://ibb.co/CvwYdb5

    Should you continue to experience any difficulties, we kindly request that you provide us with a detailed description of the issue, accompanied by relevant screenshots or a video. This will enable us to understand your specific needs or the desired outcome you wish to achieve. With this information, we will be better equipped to offer further assistance and support.

    We appreciate your cooperation and look forward to resolving any concerns you may have.

    Best Regards,
    The 8Theme Team

    #381331 Copied In reply to: The layout of the product is broken and I would like to restore it to its previous state.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    Thank you for your response.

    We would like to inform you that should you wish to modify the font styles within the header of your website, please follow the instructions provided below:

    To adjust the font of the Main Menu, please proceed to ‘XStore’ >> ‘Theme Settings’ >> ‘Header Builder’ >> ‘Main Menu’. Within the ‘Style’ section, select ‘Typeface’ and then ‘Family Font’. This will enable you to alter the font specifically for the Main Menu in the Header.

    For a visual guide, please refer to the following link: https://imgur.com/a/GgTH7Pg

    Furthermore, to change the font styles of other header elements, navigate to ‘XStore’ >> ‘Theme Settings’ >> ‘Typography’ >> ‘Body Typeface’. Here, you can set the global font preferences for the site, which will affect elements such as the search function, cart, and ‘My Account’ font.

    For a visual guide on this process, please visit: https://imgur.com/a/ydCIvQf

    We trust that this information will prove helpful to you. Should you require any additional assistance or have further inquiries, please feel free to reach out to us.

    Warm regards,
    The 8Theme’s Team

    #381326 Copied In reply to: změna fontu na lokalní pismo – xstore font
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @smalameri,

    Thank you for contacting us and for using XStore.

    Should you wish to modify the design and content of the “Related Posts” section, kindly proceed to the following location within your website’s dashboard: XStore > Theme Options > Blog > Blog Layout. Once there, please adjust the “Related posts image size” to configure the dimensions of the featured image displayed on individual post pages. After making the desired changes, ensure to save and publish your updates.

    For your convenience, we have provided a visual reference: [Related Posts Image Size Reference] https://ibb.co/fnrjq6n

    Furthermore, to customize the display and query options for related posts, please navigate to: XStore > Theme Options > Blog > Single Post. Here you will find the “Display Related Post” option and “Related Post Query” options. Adjust these settings according to your preferences and remember to publish the changes upon completion.

    For additional guidance, please refer to the following image: [Related Post Display and Query Options Reference] https://ibb.co/stNk5cF

    We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    #381318 Copied In reply to: How can it change RELATED POSTS design and content ?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We appreciate your reaching out to us and for your continued use of XStore.

    We understand that you are looking to create a collapsible section that expands to reveal additional information upon clicking a toggle button. To achieve this, we kindly ask that you refer to the official documentation provided by the Elementor plugin for detailed guidance on utilizing the Accordion widget. You can access the relevant instructions by following this link:

    https://elementor.com/help/accordion-widget/

    We trust that this resource will be of great assistance to you. Should you require any further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #381314 Copied In reply to: How to show collapisbile elemetns to show extra information?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Juergen,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. The necessary adjustments have been made within the XStore Theme Settings, specifically at Woocommerce(Shop) >> Cart/Checkout layout, to align with our demo configuration.

    To ensure optimal performance when revisiting your site, we kindly ask that you clear your browser’s cache.

    For your convenience, we have provided a visual reference here: https://imgur.com/a/yqSC1RO

    Furthermore, we have included an informative article titled “XStore Customizing Cart/Checkout Page Layouts” for additional visual guidance. You may access it via the following link: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

    We hope you find this information helpful. Should you require any further assistance, please feel free to contact us.

    Warm regards,
    The 8Theme Team

    #381313 Copied In reply to: Check out page design change. How can I do it?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @pip,

    Thank you for contacting us and for using XStore.

    1/ To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    2/ Please record a video of the problem for a better understanding. Upload it on a file sharing service, for example – https://wetransfer.com/ , and provide us with a URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    #381308 Copied In reply to: The layout of the product is broken and I would like to restore it to its previous state.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for using our theme and for contacting us.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
    https://gtmetrix.com/reports/aylesva.com/2LuGoC89/

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/78jSNLx & https://imgur.com/a/VwYr72w.
    About your results on gtmetrix results:

    -–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
    Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

    -Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

    -Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

    -Serve static assets with an efficient cache policy
    https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

    – Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

    – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

    For visual reference from your site : https://imgur.com/a/AO5ETbi

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #381300 Copied In reply to: Website really slow taking up to 20 seconds to open main page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zakariyos,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
    https://gtmetrix.com/reports/hbcollection.ma/Eed1D3tM/
    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/ndMDxLf

    About your results on gtmetrix results:
    -Avoid enormous network payloads https://gtmetrix.com/avoid-enormous-network-payloads.html

    -Serve static assets with an efficient cache policy https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

    -Use passive listeners to improve scrolling performance https://gtmetrix.com/use-passive-listeners-to-improve-scrolling-performance.html

    -Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
    https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and elements and enable Ajaxify for the Product elements https://imgur.com/a/iYI4Wbu .Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header; – Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html ; – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;

    2/ You’re utilizing the WP-Rocket plugin alongside our XStore theme. To ensure optimal performance and to prevent any potential conflicts, we kindly ask that you refrain from enabling identical settings within both WP-Rocket and our Speed Optimization feature.

    For your convenience, we have prepared a comprehensive guide that outlines the recommended WP-Rocket settings to be used with XStore. You can access this documentation at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    WP Rocket plugin support should be able to help you find the best settings to speed up the site (all options of the plugin should not be activated at the same time, it is required to find a correct combination of settings that will not conflict with your site content and additional plugins and give best speed test results).
    For example settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
    https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
    https://gyazo.com/9eb09280e91c6c57bd9d623997434657
    https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
    https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
    https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

    Also, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , and disable unrequired plugins because every additional plugin slows down the site a bit.

    We trust that this adjustment will effectively resolve the issue at hand.

    If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

    Yours Sincerely,
    8Themes Team

    #381297 Copied In reply to: My website is so slow and i tried to speed it
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @smalameri,

    Thank you for using our theme and for contacting us.

    Upon reviewing your website, we have observed that there are multiple headers in use. To address this, we kindly request that you make the necessary edits. You can do so by navigating to the “Theme Options,” then selecting “Header Builder,” followed by “Multiple Headers,” and finally, editing the custom header for the Front Page.

    For your convenience, we have included an image to serve as a reference for this process. https://ibb.co/7zvMBVM

    Additionally, please watch the video for more details. https://youtu.be/BpeXfzNwkOc?si=MaPcx9R6-pWmbS_Y

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #381295 Copied In reply to: How can the logo and menu be changed? Many tried, but unfortunately it did not change
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kristofair8306,

    Thank you for using our theme and for contacting us.

    We appreciate you notifying us of the header duplication issue you have encountered. We would like to inform you that the occurrence of the double header is a result of Custom CSS configurations within the Theme Settings. Specifically, you can find this under Theme Custom CSS, and then within the Global CSS section.

    For your convenience, we have provided visual references below:
    – https://imgur.com/a/J9yrqNk
    – https://imgur.com/a/M9GzxfA

    Should you have any additional questions or if you require further assistance, please do not hesitate to reach out to us. We are committed to providing you with the support you need.

    Yours sincerely,
    The 8Themes Team

    #381294 Copied In reply to: Double header (mobile + pc) visible on 2 supports
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @cheiko,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We kindly request that you provide us with a screenshot illustrating the issue you are encountering. Additionally, we would appreciate it if you could share your website’s WordPress administrative login credentials in private content area. This will enable us to thoroughly examine your settings and offer a more precise resolution to the problem at hand.

    2/ Please read our theme documentation about XStore currency switcher: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

    We hope this helps.

    Best regards,
    The 8Theme Team

    #381293 Copied In reply to: Conversion monnaie sur la page accueil et app mobil
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