Forum Replies Created

Viewing 30 posts - 6,391 through 6,420 (of 13,904 total)
1 2 3 … 213 214 215 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @riddlezitindustries,

    Thank you for reaching out to us with your concern.

    We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team.

    #383209 Copied In reply to: Mobile panel not working even when switched on wen visiting site from mobile device
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TimN2408,

    Thank you for your response.

    1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    2/ We suggest disabling all third-party plugins (including cache plugins and deactivate CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    #383208 Copied In reply to: Custom Code to Enhance Mobile Cart Functionality
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ricardo,

    Thank you for your response.

    We kindly request that you reach out to your service provider and inquire about extending the maximum execution time to its upper limit. This adjustment is necessary to ensure that you can edit the footer using Elementor without encountering any difficulties.

    Furthermore, we would like to inform you that our team has successfully edited the footer using Elementor and did not experience any issues. To assist you further, we have prepared a detailed video demonstration of the process. You can find this video in the private content area for your reference.

    Please take the time to view the video in its entirety to familiarize yourself with the steps involved.

    Should you have any questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #383206 Copied In reply to: problem with the footer configuration of the website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hafunerix,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your convenience, we have implemented an up-sell widget within the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder. This addition should address the concerns you raised.

    Please refer to the attached image for further guidance. https://ibb.co/k00Y9LZ

    2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    Additionally, we have completed the translation of the “Related Products” text within the Loco Translate plugin, under the Theme section for the XStore theme language files. Please refer to the attached image for your reference. https://ibb.co/wcbPHLM https://ibb.co/ncYkr26

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #383159 Copied In reply to: Upsell products do not appear at the bottom of the page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @maxtito,

    Thank you so much for purchasing our theme and contacting our support center.

    Should you desire to omit the “Top Popular Articles” section from the homepage, kindly proceed by editing the homepage using Elementor. Once in the editor, locate the specific block in question and remove it. Afterward, ensure to save the changes by updating the page.

    We trust this guidance will be of assistance to you.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    #383150 Copied In reply to: how to remove block (Top Popular Articles) from Home theme.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Crispy123,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and then revisit your site to see the changes. Specifically, we have disabled the AJAX filter option, which can be found under the following navigation path: XStore > Theme Options > WooCommerce > New Shop > Shop Page Filters.

    For your convenience, we have created a reference video which you can view in the private content area.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383149 Copied In reply to: xStore Product filter not working correctly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @azinas1990,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

    2/ To make changes to the main menu of your website, we kindly ask that you follow these steps:

    1. Log in to your WordPress Dashboard.
    2. Go to the “Appearance” section.
    3. Select “Menus” from the available options.
    4. Choose the “Main Menu” to begin editing.

    For your convenience, we have provided a visual reference which can be accessed via the following link: https://ibb.co/5k6tNC6

    3/ We kindly request that you follow the steps below to edit the style of the main menu:

    1. Navigate to “XStore” in your dashboard.
    2. Proceed to “Theme Options”.
    3. Access the “Header Builder”.
    4. Click on “Main Menu”.
    5. Select the desired options according to your requirements.
    6. Ensure to publish the changes to apply them. https://ibb.co/Q7Bs0hZ

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #383148 Copied In reply to: How can I edit the main page menu? It seems that i am not able to do so
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Joao,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

    Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We hope this helps.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #383145 Copied In reply to: Icon color changes are not visible on the web
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Crispy123,

    Thank you so much for purchasing our theme and contacting our support center.

    We hope this message finds you well. We are writing to inform you that we have conducted a thorough review of your website and are pleased to report that the sidebar product filter is functioning as intended. To provide you with a clear demonstration, we have captured a video walkthrough of the feature in action.

    We kindly invite you to view the video, which has been securely uploaded to the private content area for your reference.

    Should you continue to experience any discrepancies, we recommend that you clear your browser’s cache before re-evaluating the functionality. This simple step often resolves common display issues.

    Please do not hesitate to reach out if you require further assistance or have any additional questions. We are here to support you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383141 Copied In reply to: xStore Product filter not working correctly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @szymon,

    Thank you for your response.

    To adjust the position of your banner within the XStore theme, kindly follow the steps outlined below:

    1. Navigate to the ‘XStore’ option in your dashboard.
    2. Proceed to ‘Theme Options’.
    3. Click on ‘WooCommerce’.
    4. Select ‘New Shop’.
    5. Go to ‘Shop Page Layout’.
    6. Locate ‘Banner Position’.
    7. Choose the desired option that best suits your needs.
    8. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have included an image to serve as a visual reference for the aforementioned process. https://ibb.co/NTk365N

    We are optimistic that these instructions will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #383136 Copied In reply to: Xstore how to add baner on product categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Landeco,

    Thank you so much for purchasing our theme and contacting our support center.

    Please provide a screenshot of the issue and we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you accordingly.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383117 Copied In reply to: delete payment méthod in customer’s dashboard
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Focu5,

    Thank you for contacting us and for using XStore.

    To address your concern, we kindly ask that you implement the following solution. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS, and proceed to copy and paste the CSS code provided below.

    Upon completion, the outcome should resemble the example provided. https://ibb.co/wdRWLxY

    .woocommerce-checkout  #billing_country_field .woocommerce-input-wrapper span .selection > span {
    width: unset !important;
}

    We hope you find this information useful. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #383116 Copied In reply to: in checkout page country field minimazed not showing country when selected
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TimN2408,

    Thank you for using our theme and for contacting us.

    To change the product-added notification type, please navigate to XStore > Theme Options > Woocommerce > New Shop > Shop page Layout > Product added notification > Mobile > Select as per your requirement and publish it. https://ibb.co/ykP01x3

    We hope this helps.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    The 8Theme Team

    #383113 Copied In reply to: Custom Code to Enhance Mobile Cart Functionality
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @buf,

    Thank you for using our theme and for contacting us.

    Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.
    Our demos use CDN and cache plugin (WP-Rocket).

    We have conducted a thorough review of your website’s performance test across different devices. We are pleased to inform you that the site’s speed on desktop platforms is exemplary. However, we have observed that the mobile experience does not meet the same standard and can be considered suboptimal.

    On desktop: https://gtmetrix.com/reports/bufanatic.com/VMGtKNd5/
    On mobile: https://pagespeed.web.dev/analysis/https-bufanatic-com/fbg1reagk5?form_factor=mobile

    We recommend that you review the suggestions provided by Google PageSpeed Insights in the Top METRICS, accessible here: https://ibb.co/K7TWG4h & https://ibb.co/BCdDTNN

    About your results on Google PageSpeed Insights for mobile devices.

    -Largest Contentful Paint element https://developer.chrome.com/docs/lighthouse/performance/lighthouse-largest-contentful-paint/?utm_source=lighthouse&utm_medium=lr

    -Reduce JavaScript execution time https://developer.chrome.com/docs/lighthouse/performance/bootup-time/?utm_source=lighthouse&utm_medium=lr

    -Minimize main-thread work https://developer.chrome.com/docs/lighthouse/performance/mainthread-work-breakdown/?utm_source=lighthouse&utm_medium=lr

    For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
    3/ https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed Insights. This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #383112 Copied In reply to: How to improve the speed in GooglePageSpeed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @alexmdm89,

    We appreciate your prompt reply regarding the matter at hand.

    Upon thorough review of your website, we are pleased to inform you that we have not encountered any issues. We have tested the editing functionality, and the WPBakery Backend Editor appears to be functioning as expected. For your convenience, we have attached an image to illustrate the successful operation. https://ibb.co/dBpnwVZ https://ibb.co/282rkdH

    To proceed, we kindly request that you temporarily deactivate any caching plugins currently in use. Additionally, please clear your web browser’s cache before re-evaluating the issue.

    We trust that these steps will prove beneficial in resolving your concerns. Should you require further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team.

    #383111 Copied In reply to: wpbakery page builder not working backend editor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @szymon,

    Thank you so much for purchasing our theme and contacting our support center.

    You can add a banner at the top of each category page. Please go to Products > Categories > edit category > add content into Description area https://prnt.sc/JJK_5Sd7ZQMY

    it can be a static block shortcode https://prnt.sc/lM6_mXZAtWTe

    We sincerely hope that this assistance proves beneficial to you.

    Best regards,
    The 8Theme Team

    #383110 Copied In reply to: Xstore how to add baner on product categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PanosN,

    Thank you for contacting us and for using XStore.

    To address the concern you have raised, we kindly request that you refer to the instructions provided in our theme documentation. You can access the relevant guide by following this link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We hope you find the documentation informative and that it effectively resolves your issue. Should you require any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #383033 Copied In reply to: Product Images Thumbnail contained without Stretching or Cropping
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zeal Evince,

    We are delighted to announce that the issue you encountered on your website has been successfully resolved. To address the problem, we adjusted the padding and font size settings via the Theme Options, which proved to be effective.

    For your reference, we have provided screenshots illustrating the modifications:
    – https://ibb.co/MR5nnHj
    – https://ibb.co/51pBDsm

    We kindly ask that you revisit your site after clearing your browser’s cache to view the changes.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #383032 Copied In reply to: We Cannot Reduce the Size of the Breadcrumbs Area.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ziga32,

    Thank you for contacting us and for using XStore.

    1/ It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

    Unfortunately, it is not possible to use both of them at the same time.

    To enable/disable the Lightbox for “Xstore” you can go to
    Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
    https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

    To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
    https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

    Thank you for your understanding.

    PS: something is wrong with your new system, I can’t submit a topic for pages with active support, but it shows me 5years old pages.

    2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #383031 Copied In reply to: Double lightbox on single product images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sun,

    Thank you for contacting us and for using XStore.

    We would like to inform you that if you are interested in modifying the title of your Shop page as it appears in the browser tab, you have the option to utilize plugins such as Yoast SEO or Rank Math SEO to achieve this.

    We trust this information will be of assistance to you.

    Warm regards,
    The 8Theme Team

    #383022 Copied In reply to: Change the title of the Shop page which is displayed in the browser tab
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kashif,

    Thank you for your response.

    We suggest disabling all third-party plugins (including cache plugins and CDN cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    The 8Theme Team

    #383016 Copied In reply to: Xstore theme “banner” widget button does not work although a link has been assigned to both.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @afzalsakil,

    Thank you for your response.

    We kindly request that you perform a complete backup of your database and files prior to initiating the update process for your theme. This precautionary measure is crucial to ensure the safety and integrity of your data.

    For your convenience, we have provided a comprehensive guide outlining the necessary steps for the update procedure. We strongly recommend that you review and adhere to the instructions detailed in our theme documentation, which can be accessed at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Should you require any assistance or have any questions during this process, please do not hesitate to reach out to us. We are here to support you.

    We hope you find this information helpful and we appreciate your attention to this matter.

    Best Regards,
    The 8Theme Team

    #383012 Copied In reply to: I am having trouble with updating theme on live website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Farhad,

    Thank you for contacting us and for using XStore.

    Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The WPBakery plugin is functioning properly on your site. For your convenience, we have created a video demonstration to guide you through our findings. You can view this video in its entirety in the private content area.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383010 Copied In reply to: WpBakery has stopped working – high resource usage
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    Thank you for your response.

    Should you require assistance with accessing the Single Product Builder, kindly proceed to the following location within your dashboard: XStore > Theme Options > WooCommerce > Single Product Builder. For your convenience, we have prepared an instructional video which can be found in the private content area.

    We trust this will be of assistance to you.

    Should you have any further inquiries or encounter any issues, please do not hesitate to provide us with a detailed description of your specific needs or the objectives you wish to achieve. Additionally, we would greatly appreciate it if you could include a screenshot with the relevant areas highlighted to facilitate our understanding and enable us to offer more targeted support.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #383008 Copied In reply to: XStore Builder do not open builder pages from menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PJone,

    Thank you for using our theme and for contacting us.

    1/ & 2/ We kindly request that you furnish us with a screenshot of the previous Twitter icon, as well as the URL of the webpage where this icon is displayed. This will enable us to review the matter and offer you the appropriate assistance.

    Furthermore, we would appreciate it if you could provide us with the login credentials for your site’s WordPress admin panel. This will allow us to thoroughly examine your settings and deliver a more precise resolution to your issue.

    3/ We would like to provide you with instructions to remove the “Posted by …” text from the single post page on your website. Kindly follow the steps outlined below:

    1. Navigate to the “Xstore” section in your website’s dashboard.
    2. Proceed to “Theme Options.”
    3. Click on “Theme Custom CSS.”
    4. Select the “Global CSS” tab.
    5. Copy and paste the following CSS code into the provided area:

    .single-post .meta-post time.entry-date.published.updated {
visibility: visible !important;
}
.single-post .meta-post {
visibility: hidden !important;
}

    4/ Should you desire to alter the term “continue reading” link on blog page layout of your website, we kindly advise the installation of the Loco Translate plugin. Upon successful installation, please proceed to modify the language file associated with the XStore theme to reflect your specific requirements. Ensure to save your settings after making the necessary changes.

    For your convenience, we have included a visual reference to assist you with this process.
    https://ibb.co/zP0rpXk & https://imgur.com/555FV4w

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We hope you find these instructions beneficial. Should you require further assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #382961 Copied In reply to: Some issued with XStore Theme e.g. share Tool and Search Tool
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @jimmy-17,

    We are delighted to notify you that the technical issue affecting your website has been successfully resolved. Upon investigation, we identified that the WP Rocket plugin was the source of the problem. By deactivating the WP Rocket plugin, we have managed to rectify the issue, which has also improved the experience for offline users. For your reference, please find a screenshot documenting the resolution here: https://ibb.co/34FTv2M.

    We kindly ask that you reactivate the plugin and review its settings to ensure optimal functionality. Should you encounter any further difficulties, we recommend reaching out to the plugin’s support team for specialized assistance.

    Best regards,
    The 8Theme Team

    #382958 Copied In reply to: Calendar bug plugin ads pro plugin woocomerce
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Kristian,

    I hope this message finds you well.

    We are delighted to inform you that the technical issue you were experiencing on your website has been successfully resolved by our team.

    In order to address the problem, we have taken the following actions:

    1. Increased the “Max execution time” setting from 300 to 1000.
    2. Performed updates on all the plugins installed on your website.
    3. Temporarily disabled and then reactivated the Elementor Pro plugin.

    These measures have effectively rectified the issue. We kindly ask that you revisit your website after clearing your browser’s cache to confirm that everything is functioning as expected. Additionally, for your reference, we have provided a screenshot illustrating the resolution: https://ibb.co/Yd3mKGW

    Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    #382956 Copied In reply to: Imported demo – and nothing works. 500 and empty pages.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @özcan,

    Thank you so much for purchasing our theme and contacting our support center.

    To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

    Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

    1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

    https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    After that, if the issue still persists, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #382955 Copied In reply to: I get an error while importing the demo. There is a problem with the theme.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Fantasy Prints,

    We are glad your issue has been solved, If you have any more questions or if there’s anything else, we can help you with, feel free to ask.

    Have a nice day!

    This topic is now closed.

    Best regards,
    The 8Theme Team

    #382936 Copied In reply to: Wishlist Dynamic Page not Appearing on a few sites
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Zeal Evince,

    Thank you for using our theme and for contacting us.

    We have noticed that on your website’s single product page, there are two instances of breadcrumbs being displayed. The first breadcrumb trail is generated by the Yoast SEO Plugin, while the second is a result of the settings configured within XStore > Theme Options > WooCommerce > Single Product Builder > Breadcrumbs.

    For your convenience, we have attached an image to this email to serve as a visual reference for the issue described. https://ibb.co/cYwdNQr

    To enhance the user experience on your website, we recommend that you remove one of the breadcrumb trails. You may choose which one to keep based on your preference and requirements.

    Should you need any further assistance or have any questions regarding this matter, please do not hesitate to reach out to us.

    We trust this information will be of assistance to you.

    Best regards,
    The 8Theme Team

    #382925 Copied In reply to: Two Breadcrumbs On Product Page. How do we remove one.
  • 1 2 3 … 213 214 215 … 462 463 464
    6,391–6,420 of 13,904 posts
Viewing 30 posts - 6,391 through 6,420 (of 13,904 total)
1 2 3 … 213 214 215 … 462 463 464