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I get an error while importing the demo. There is a problem with the theme.

This topic has 3 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Andrew Mitchell

özcan

Participant

February 9, 2024 at 11:38

As seen in the image, an error occurs in the system while importing the demos and I receive errors in many places.

Files is visible for topic creator and
support staff only.

#382952 Copied Theme version: .9.2.7

2 Answers

Tony Rodriguez

Support staff

February 9, 2024 at 11:55

Hello, @özcan,

Thank you so much for purchasing our theme and contacting our support center.

To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

2-Refer to our theme documentation about the Demo Content: https://xstore.helpscoutdocs.com/article/34-demo-content

After that, if the issue still persists, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#382955 Copied

Andrew Mitchell

Support staff

February 9, 2024 at 15:25

Dear özcan,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#382979 Copied
Tagged: best woocommerce themes, demo import issues, theme import error, top selling woocommerce, troubleshoot woocommerce themes, woocommerce theme problems
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I get an error while importing the demo. There is a problem with the theme.

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