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I am having trouble with updating theme on live website

This topic has 4 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Tony Rodriguez

afzalsakil

Participant

January 25, 2024 at 01:29

When the new updates came my theme is not updating. It’s showing me this Error. Furst update version was okay but latest version 🙁

1) An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature)

2) An error occurred while updating XStore White Label Branding: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I tried with envo market Plugin still not working, keep showing me the same error.

Is there any way of updating my theme without losing my website contents/files?

Thanks

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#381160 Copied Theme version: 9.2.1 WooCommerce version:

3 Answers

Luca Rossi

Support staff

January 25, 2024 at 05:51

Dear @afzalsakil,

We hope this message finds you well. To address the issue you are experiencing, we kindly ask that you refer to the following article for guidance: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

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afzalsakil

Participant

February 10, 2024 at 02:54

I need the best suggestion which my not effect on my live website 🙂

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for this information.

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Tony Rodriguez

Support staff

February 10, 2024 at 06:53

Hello, @afzalsakil,

Thank you for your response.

We kindly request that you perform a complete backup of your database and files prior to initiating the update process for your theme. This precautionary measure is crucial to ensure the safety and integrity of your data.

For your convenience, we have provided a comprehensive guide outlining the necessary steps for the update procedure. We strongly recommend that you review and adhere to the instructions detailed in our theme documentation, which can be accessed at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

Should you require any assistance or have any questions during this process, please do not hesitate to reach out to us. We are here to support you.

We hope you find this information helpful and we appreciate your attention to this matter.

Best Regards,
The 8Theme Team

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Tagged: e-commerce site fixes, live site problems, theme update issue, website troubleshooting, woocommerce templates, wordpress, wordpress help
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