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Icon color changes are not visible on the web

This topic has 8 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

Joao

Participant

February 12, 2024 at 11:40

In the account, cart, wish list, etc. icons, a certain color is specified, but the changes are not reflected on the website.
The specified color is saved in the panel.

Files is visible for topic creator and
support staff only.

#383142 Copied Theme version: 9.2.7

7 Answers

Tony Rodriguez

Support staff

February 12, 2024 at 12:09

Hello, @Joao,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

Additionally, please read our theme documentation: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#383145 Copied

Joao

Participant

February 15, 2024 at 18:12

I have followed the steps you indicated, and it doesn’t work either. I attached a screenshot

Files is visible for topic creator and
support staff only.

#383532 Copied

Tony Rodriguez

Support staff

February 16, 2024 at 05:56

Hello, @Joao,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#383552 Copied

Joao

Participant

February 16, 2024 at 12:27

I send it

Please contact administrator
for this information.

#383585 Copied

Tony Rodriguez

Support staff

February 16, 2024 at 12:55

Hello, @Joao,

Thank you for providing the wp-admin login access.

There is some issue with your theme options, its not publishing, There is an error – 500 (Internal Server Error).

You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

For your convenience, we have provided a visual guide in the attached image file to assist you with this process.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme’s Team

Files is visible for topic creator and
support staff only.

#383596 Copied

Joao

Participant

February 17, 2024 at 12:06

I can’t see the attached file

#383689 Copied

Tony Rodriguez

Support staff

February 17, 2024 at 12:35

Hello, @Joao,

Please find the attached screenshot for your reference. https://ibb.co/2Mxdntc

Best regards,
The 8Theme Team

#383695 Copied
Tagged: color change fixes, icon color issue, web visibility, woocommerce themes, wordpress, wordpress troubleshooting
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