Tony Rodriguez

Hello, @ryan,

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, @ricardo,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Our team has made the necessary edits to the product and removed the variation default values, which has addressed the problem you were experiencing. Additionally, we have prepared a video walkthrough to guide you through the resolution. You can view this video in the private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for your response.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The Footer appears to be functioning properly. For your convenience, we have recorded a demonstration video showcasing the Footer’s performance on your site. You can view this video in the private content area provided.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @ricardo,

Thank you for contacting us and for using XStore.

To address the concern you have encountered with the Elementor plugin, we kindly request that you refer to the official documentation provided by Elementor. The following link will direct you to the relevant guide that outlines the necessary steps to resolve the issue with the widget panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/

We hope you find this resource to be valuable and that it effectively assists you in troubleshooting the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Bas Kling,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to read and adhere to the instructions provided in our theme documentation. https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

We trust this will be of assistance to you.

If the issue persist, we would appreciate it if you could create temporary wp-admin access and FTP access share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

To create FTP access, please contact your hosting provider for assistance.

Warm regards,
The 8Theme Team

Hello, @rfs1,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you desire to modify the top header text to display as a single line on mobile devices, we kindly ask that you follow the steps outlined below:

1. Please navigate to the “XStore” section within your website’s dashboard.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”

Once there, copy and paste the following CSS code:

@media (max-width: 767px) {
    .et_b_header-html_block p {
        font-size: 7px !important;
    }
}

By implementing this code, the top header text should appear as intended on mobile devices. For your reference, the expected outcome can be viewed at the following link: https://ibb.co/bHBWyGF

2/ & 4/ Do you mean this: https://ibb.co/svrfjch , https://ibb.co/0KkkfM8

we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

3/ Should you desire to display the secondary menu on mobile devices, we kindly ask that you follow these steps:

1. Create a new static block that includes the secondary menu.
2. Proceed to the following location within your dashboard: XStore > Theme Options > Header Builder > Mobile.
3. In the ‘Mobile’ section, locate the ‘Bottom Header’ and add an HTML block.
4. Choose the specific static block you have created.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image to serve as a visual guide for the aforementioned process.

https://ibb.co/8XGyZFJ , https://ibb.co/m4FxS9Z , https://ibb.co/J3GhXJ2 , https://ibb.co/CW5cXLD , https://ibb.co/Wx59R5P , https://ibb.co/jVKw8TK

We appreciate your attention to this matter and are here to assist should you require any further guidance.

Warm regards,
The 8Theme Team

Hello, @Seainfotech,

Thank you for your response.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Thank you for your understanding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Brunos,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache and temporarily deactivate the Content Delivery Network (CDN) on your website. https://ibb.co/qmZmkf1

For your convenience, we have provided an image for reference.

On Desktop: https://ibb.co/C7K5GLy
On Tablet: https://ibb.co/r326QSc
On Mobile: https://ibb.co/5Lc1g6J

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Kashif,

Thank you for your response.

1/ Upon thorough examination, we have verified the functionality of the banner element on our test site, and it appears to be operating as intended. It seems that the issue is isolated to your website.

For your convenience, we have documented a video demonstration detailing our findings. We kindly invite you to view this video in the private content area provided.

2/ Upon reviewing your website, we have observed that you are currently utilizing the most recent version of the XStore Core plugin. However, it has come to our attention that the corresponding XStore theme has not been updated to match this version.

For optimal performance and compatibility, it is imperative that both the XStore theme and the core plugin are maintained at their latest versions. We kindly request that you proceed with updating your XStore theme to the newest release, version 9.2.7. Detailed instructions for updating the theme can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

3/ Following the recent update of the XStore theme and the core plugin, we kindly request that you activate the XStore parent theme on your website. Once this is done, please review the functionality to ensure that the issue has been resolved.

We would greatly appreciate it if you could inform us of the outcome at your earliest convenience.

Best regards,
The 8Theme Team

Hello, @Zenka,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to confirm that the solution has been effectively implemented.

To address the matter, we have disabled the mobile optimization feature. This adjustment was made within the XStore > Theme Options > General/Layout section of your website’s backend.

For your convenience, we have provided a reference image in the uploaded file area to guide you through the changes that were made.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Shopilistics,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/theme-installation/.

2/ Should the problem continue to occur, we would appreciate it if you could furnish us with your site’s WordPress admin credentials and FTP access details within a secure, private content area. This will enable us to investigate the issue further and assist you with the theme installation on your website.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Art Cake,

Thank you for your response.

We hope this message finds you well. Should you desire to modify the size of the category name title within your product categories, kindly proceed as follows:

1. Navigate to the ‘Product Categories’ section.
2. Click on ‘Style’.
3. Select ‘Categories’.
4. Choose ‘Typography’.
5. Adjust the size to meet your requirements.
6. Ensure to save your changes by updating the information.

For your convenience, we have provided a visual guide in the uploaded file area for reference.

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TheOne,

Thank you for letting us know! We are glad to hear that the problem is resolved. Your tip about unzipping and zipping the files again on a Mac will surely help others who might encounter a similar issue. We appreciate your contribution to our community knowledge base. If you have any further questions or concerns, feel free to reach out.

Best Regards,
The 8Theme Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

Should you desire to personalize the appearance of your search results page, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Enter the ‘Header Builder’.
4. Click on ‘Search’.
5. Choose from the available options to suit your preferences.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide in the ‘Uploaded Files’ area of our website.

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

We are sorry to hear that you’re facing issues with your WordPress WooCommerce website. If a new template was uploaded and it caused the deletion of your existing content, there are a few things you can check and steps you can take:

Backup:
If you have a backup of your website, you can restore it to the previous state. Many hosting providers offer regular backups, and you might also have a backup plugin installed. Check your backup options and restore the site to a point before the template change.

Contact Hosting Support:
Reach out to your hosting provider’s support team. They might have backups or logs that can help recover your lost content.

We hope this helps.

Best Regards,
The 8Theme Team