Tony Rodriguez

Hello, @mutta,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @QuickMoveTheme,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly ask that you proceed with the following steps:

1. Navigate to “XStore > Theme Options > Header Builder.”
2. Make any modification and ensure you click “Publish” to save the changes.

Furthermore, we respectfully request that you disable the following options for optimal performance:

– Static block cache
– Menu cache
– Remove Query Strings From Static Resources

These options can be found under “XStore > Theme Options > Speed Optimization.” Once you have completed these actions, please clear your web browser’s cache and check to see if the issue has been resolved.

We are confident that these measures will rectify the problem at hand. Should you have any further questions or require additional assistance, please feel free to contact our support team. We are always here to help.

Yours sincerely,
The 8Themes Team

Hello, @onebestmetin,

Please check the private content area.

Best Regards,
The 8Theme Team

Hello, @diatomee,

Thank you so much for purchasing our theme and contacting our support center.

Should you be interested in incorporating additional tabs on the single product page, we kindly guide you through the following steps:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to the ‘Single Product Builder’.
5. Click on ‘Tabs’.
6. Expand the ‘ADVANCED’ section.
7. Here, you can utilize ‘Custom Tab 1’ and ‘Custom Tab 2’ according to your specific needs.
8. Once configured, please ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image to serve as a visual aid for these instructions. https://ibb.co/rwLSCKj

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @leveltgp,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Additionally, we have implemented the necessary CSS code adjustments to address the concern. For your convenience, we have attached an image to this message as a reference to the modifications made. https://ibb.co/x6b9fbC https://ibb.co/xh8KrVy

2/ Should you desire to enlarge the icon within the mobile panel, we kindly ask you to proceed to the following location within your theme settings: XStore > Theme Options > Mobile Panel. You may adjust the size to meet your requirements.

For your convenience, we have provided an image for reference. https://ibb.co/MhFnq06

We trust this guidance will effectively address your concern.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TronShop,

We hope this message finds you well. To address the issue you are experiencing, we kindly ask that you implement the following solution:

Please navigate to the Xstore >> Theme Options >> Theme Custom CSS section of your website’s admin panel. Once there, copy and paste the CSS code provided below. After applying the code, ensure that you clear your web browser’s cache before revisiting your site to see the changes take effect.

.woocommerce-cart .coupon input[type=submit] {
    font-size: var(--content-zoom) !important;
    width: 65px !important;
}
.woocommerce-cart a.clear-cart.btn.bordered {
    font-size: var(--content-zoom) !important;
}
.woocommerce-cart .wc-proceed-to-checkout a.checkout-button {
    font-size: var(--content-zoom) !important;
}
.woocommerce-cart .wc-proceed-to-checkout a.return-shop {
    font-size: var(--content-zoom) !important;
}
.etheme-cart-checkout-accordion.active .accordion-title {
    font-size: var(--content-zoom) !important;
}
.etheme-checkout-multistep-footer-links a.etheme-checkout-footer-step {
    font-size: var(--content-zoom) !important;
}
.etheme-cart-checkout-accordion .accordion-title {
    font-size: var(--content-zoom) !important;
}
.woocommerce-checkout .template-content .et-advanced-label label[for] {
    font-size: 10px !important;
}
.woocommerce-checkout .select2-container .select2-selection--single .select2-selection__rendered {
    font-size: 10px !important;
}

We appreciate your cooperation and patience in this matter. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @bzzxzz,

3/ A/ We understand that you are interested in altering the layout of the product purchase quantity and the purchase button on the single product page. To accomplish this, please follow the steps outlined below:

1. Access your website’s dashboard.
2. Navigate to ‘XStore’ followed by ‘Theme Options’.
3. Proceed to ‘WooCommerce’ and then select ‘Single Product Builder’.
4. Click on ‘Add to Cart’ and choose the desired orientation—either ‘Row’ or ‘Column’—to suit your preferences.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. You can view the reference image by visiting the following link: https://ibb.co/bHsDXqL

3/ B/ We understand that you are interested in displaying images for your product categories. To assist you with this, please follow the steps outlined below:

1. Log in to your WordPress Dashboard.
2. Navigate to the ‘Products’ section.
3. Click on ‘Categories’.
4. Select the category you wish to edit by clicking on ‘Edit’.
5. Within the edit category page, proceed to ‘Upload/Add a thumbnail image’.
6. After uploading the image, ensure you save your settings to apply the changes.

For your convenience, we have provided a visual reference to guide you through the process: https://ibb.co/x2Zd0TT

We trust that these instructions will be helpful to you. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @leveltgp,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to confirm the resolution.

Additionally, you now have the capability to adjust the size of the mobile main menu by utilizing the ‘Content Size’ option available within the theme settings to suit your preferences.

For your convenience, we have included an image in private content area for reference.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for reaching out to us with your concern.

We are writing to inform you that we have encountered difficulty accessing your website due to a 400 Bad Request error. This issue is preventing us from utilizing your online services effectively. https://ibb.co/NVX4Dr8

To address this problem, we kindly suggest reviewing the following article, which provides a comprehensive guide on how to resolve the 400 Bad Request error: https://www.namehero.com/blog/how-to-fix-400-bad-request-request-header-or-cookie-too-large/

We believe that the instructions detailed in the article will assist you in rectifying the issue. Also if you are using CDN please temporarily disable CDN on your site.

Once the necessary adjustments have been made, we would appreciate it if you could re-evaluate the website’s accessibility to ensure that the error has been successfully resolved.

We are hopeful that this will remedy the situation, and we look forward to being able to access your website without further complications.

Thank you for your prompt attention to this matter.

Best regards,
8Theme’s Team

Hello, @Jennifer,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a great day!

This topic is now closed.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for your response.

You’re on the right track with your understanding of Xstore Builder and WooCommerce customization.

Xstore Builder: Single product builder with elementor plugin appears to offer more advanced customization options. It allows you to create custom page designs for each product and provides a builder tool that presumably makes it easier to design and customize the appearance of your online store. This includes the ability to create templates based on specific pages, such as a template for bestsellers. https://ibb.co/9rr7ksD

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @leveltgp,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your mobile browser’s cache before revisiting your site.

For your reference, the solution involved the addition of CSS code to your website. This was implemented in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS. Please find attached an image in private content area that illustrates the changes made.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Seainfotech,

Thank you for contacting us and for using XStore.

1/ We kindly request that you conduct a test to evaluate, when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

We kindly recommend that you take a complete backup of your site before proceeding.

Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

2/ However, if the problem appears to be isolated to the XStore theme only, we suggest that you temporarily deactivate all non-essential third-party plugins (including cache plugins) on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://www.8theme.com/documentation/xstore/plugins/included-plugins/, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @leveltgp,

Thank you for contacting us and for using XStore.

1/ We hope this message finds you well. Should you desire to increase the font size of the mobile menu for enhanced readability, we kindly ask you to follow the steps outlined below:

1. Navigate to the “XStore” section within your website’s dashboard.
2. Proceed to “Theme Options” and select “Header Builder.”
3. Within the “Header Builder,” locate and click on “Mobile Menu.”
4. Expand the “OFF-CANVAS CONTENT” settings.
5. Here, you will find the option “Select Content Size (%).” Adjust the percentage to your preferred font size.
6. Once you have made the desired changes, please ensure to click “Publish” to apply the new settings.

For your convenience, we have provided a visual reference to assist you with this process. You may view the image by following this link: https://ibb.co/k24xvTH

2/ With reference to your inquiry about the functionality of the submenu opening to the right on mobile devices, we regret to inform you that our current system does not support this feature in the same manner as the reference site you have provided.

We value your input and encourage you to share your request on our Taskboard, which can be accessed at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient interest and votes from our customer community, our development team will give serious consideration to incorporating this feature in a future update.

We appreciate your understanding and are here to assist with any further questions you may have.

Warm regards,
The 8Theme Team

Hello, @Luiza,

I hope this message finds you well.

We kindly request that you review and adhere to the guidelines provided in our theme documentation regarding the activation of user registration on your website. The documentation can be accessed at the following link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/. Please attempt the process once more after familiarizing yourself with the instructions.

Should the problem persist, we advise you to create a complete backup of your website. Subsequently, please proceed to test the issue by activating a default WooCommerce theme, such as “StoreFront,” and observe if this resolves the difficulty.

In the event that this approach rectifies the issue, we would appreciate it if you could provide us with your site’s WP Admin URL and credentials. Kindly submit this information in the private content area of this topic for our team to conduct a thorough investigation.

Alternatively, if the issue continues to occur even with the default WooCommerce theme, we recommend that you contact WooCommerce support for additional assistance. Their support can be reached here: https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best regards,
The 8Theme Team