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Not able to Place Order at Checkout Page

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

Seainfotech

Participant

February 19, 2024 at 10:27

Hi Team,

I am not able to place an order at the Checkout Page. It is showing a loading sign. Please check this. I have attached a screenshot.

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#383809 Copied Theme version: 9.2.8

1 Answer

Tony Rodriguez

Support staff

February 19, 2024 at 14:09

Hello, @Seainfotech,

Thank you for contacting us and for using XStore.

1/ We kindly request that you conduct a test to evaluate, when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

We kindly recommend that you take a complete backup of your site before proceeding.

Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

2/ However, if the problem appears to be isolated to the XStore theme only, we suggest that you temporarily deactivate all non-essential third-party plugins (including cache plugins) on your site. Please ensure that only the Theme Required/Recommended plugins, as listed at https://xstore.helpscoutdocs.com/article/36-included-plugins, remain active. Following this, please clear your browser cache and re-evaluate the filter’s performance.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#383848 Copied
Tagged: fix woocommerce checkout complications, order placement problems woocommerce, troubleshooting woocommerce order issues, woocommerce checkout page errors, wordpress woocommerce checkout issues
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