Hello, @Mitul,

We hope this message finds you well.

We would like to extend our sincere apologies for any inconvenience you may have experienced. We appreciate your effort in providing a video explanation to illustrate the issue at hand.

Upon reviewing the situation, we have determined that the problem you are encountering is not related to margins or padding within the site’s design. Instead, it is attributed to a phenomenon known as browser rendering, which is inherently dependent on the website’s loading speed.

To elaborate, when a website address is entered into a browser and the enter key is pressed, the browser sequentially processes the HTML, CSS, and subsequently any JavaScript or server-side scripts. The visual stuttering, or “jerking,” you have observed occurs during the transition from HTML to CSS rendering and until the page is fully loaded. While it is challenging to eliminate this effect entirely, it is possible to mitigate the delay by enhancing the website’s speed and utilizing a Content Delivery Network (CDN).

For a more in-depth understanding of this process, we recommend reading the following article: https://developer.chrome.com/blog/inside-browser-part3

We trust this explanation clarifies the situation, and we are hopeful for your understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @GTP,

1)Regarding changing the full background color of the login page, the settings we provided earlier can help you achieve that. Please refer to our previous instructions to update the background color.

Now, if you wish to modify the color of the footer on the login page, it’s essential to note that the footer is distinct from the login page. To edit the default XStore footer, navigate to the WordPress dashboard, then go to Static Block >> Footer. There, you can edit the static block using Elementor to make changes.

For a visual reference, click on the image link provided here: https://imgur.com/a/TJNmCjX

If you want to create a custom footer specifically for the login page, we recommend referring to the XStore Footer Builder with Elementor documentation. You can find detailed instructions and guidance in the documentation, which will assist you in creating a custom footer tailored to your login page. Here’s the link to the documentation:https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor .

2) If someone signs up via Google, the registration process may vary.

By default, when users sign up using social login options like Google, the user data is often managed by the authentication provider (in this case, Google) rather than being directly stored in the WooCommerce/WordPress backend. The user information may be retrieved and linked to their account on your website.

3) Regarding your query, we regret to inform you that, at present, there is no theme functionality to edit the Email Templates using Elementor. XStore provides a separate Email Builder for customizing email templates.

To edit the Email Templates, we recommend following the steps provided in our previous messages and referring to the documentation for the Email Builder. You can find detailed instructions and guidance on customizing email templates using the dedicated XStore Email Builder.

If you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @proyectoswebit,

1) We hope this message finds you well. We are pleased to inform you that we have successfully addressed the issue you raised regarding the alignment of the orange line in the menu style when hovering over it, ensuring it is at the same height as the header separation line.
To achieve this, we have adjusted the Bottom Header Border Bottom Padding to 0px in the computed box. This modification ensures a consistent and visually cohesive appearance, creating a seamless transition between the header separation line and the orange line in the menu style.
For a clearer understanding, please refer to the image linked here:https://imgur.com/a/Oy40TG5

2)To remove the Google Pay option from the purchase process, you can follow these steps:

a)Navigate to your WooCommerce dashboard.
b)Go to “Settings” and select “Payments.”
c)Locate the “Stripe” option and disable it.
d)Save the settings.

For a clearer understanding, please refer to the image linked here:https://imgur.com/a/ROietHA

By turning off the Stripe option, you will eliminate the Google Pay button from the purchase process. If you encounter any issues or have further questions, feel free to reach out.

3)To modify the business name in the mobile menu section and hide the “more” section at the bottom, please follow these steps:

a)Navigate to XStore.
b)Go to Theme Settings.
c)Select Mobile Panel.
d)Choose the section whose name you want to change.
e)In the Custom Text block, input the desired text for that specific section.
f)If you wish to remove the section, you can do so in the same settings.

For a more detailed guide, please refer to the linked image: https://imgur.com/a/AFo2Dw0

Kind Regards,
8theme team

Hello, @Narcisus,

We appreciate your patience and understanding as we worked to address the issue you encountered with the WooCommerce Drag & Drop Uploader on the XStore theme. We are pleased to inform you that we have successfully resolved the matter through the implementation of custom CSS.

a)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b)We Inserted the following CSS code into the designated location.

For your convenience, we have attached a visual reference, which you can view by clicking on the following image link:
https://imgur.com/a/cmqh5S5
https://imgur.com/a/O2lrak1

If you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @Mitul,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/obxgourmet.com/QQ8Aujmk/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/CZWtTa2

About your results on gtmetrix results:

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Lazy load:Lazy loading is a technique used to optimize web page performance by delaying the loading of certain elements until they are actually needed. It’s commonly used for images and other media to improve page load times.

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Kind Regards,
8theme team

Hello, @ryan,

Thank you for reaching out to us regarding the issue you are experiencing with the Sale Booster feature, specifically the “Item Sold Fake Indicator.”

Upon thorough investigation, we have identified that the Sale Booster “Item Sold Fake Indicator” functions properly when the parent theme is activated on your site. However, the concern arises when the child theme is employed, as it does not display on single product pages, despite being enabled in the settings.

For a visual representation of this discrepancy, please refer to the attached image:
https://imgur.com/a/P0gEvnR

To address this matter, we recommend activating the parent theme to ensure the Sale Booster feature operates as intended. This implies that the issue is specific to the child theme configuration. We understand the importance of maintaining the child theme for customization purposes.

Considering this, we kindly suggest reaching out to your site developer and ask them to fix it. We are not responsible for additional code customization in the child theme.

We appreciate your understanding and cooperation in resolving this matter.

Best Regards,
The 8Theme Team

Hello, @Narcisus,

Thank you for contacting us and for using XStore.

1/ We are currently experiencing difficulties accessing the backend of your website. To proceed with a thorough examination of your settings and to offer a more precise solution, we kindly request that you provide us with valid WP-admin login credentials.

For security purposes, please ensure that these details are submitted through a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We would like to request that you perform a brief check by activating the default WordPress Theme, Storefront, to ascertain whether the issue you are experiencing is related to XStore or not. This step will help us identify the cause of the problem more accurately.

Additionally, we strongly advise that you create a full backup of your website prior to making any changes. This precautionary measure will ensure that your data remains safe during the troubleshooting process.

Please inform us of the outcome once you have completed this step.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Khullcsewerq,

Thank you for your response.

Please provide FTP access, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @GTP,

1) Yes, you can add icons beside text, like placing a TV icon next to “electronics.” Watch our tutorial https://www.veed.io/view/1f9188d6-dbf0-4f03-84f6-19f85eb0690b?sharingWidget=true&panel=share.

2) Thank you for bringing your concern regarding the Ajax product tabs to our attention. I understand that the current configuration limitations on tab placement are causing inconvenience.

Upon reviewing your query, we appreciate your suggestion to utilize general tabs and connect them with a static block as a viable solution. We concur with your assessment, and it aligns with our initial recommendations.

Implementing general tabs and integrating them with a static block not only addresses the current constraint but also provides a flexible and effective solution to customize the tab location according to your preferences.

3/ Thank you for reaching out to us with your inquiry regarding the replication of a specific section from the XStore demo.

After carefully reviewing the provided demo link and screenshot, we regret to inform you that the live copy/paste feature for XStore is currently deactivated. Unfortunately, this means that an exact copy of the section cannot be achieved through this method.

However, we understand the importance of replicating the section you’re interested in, and we are committed to assisting you in achieving a similar outcome. To guide you through the process, we have created a comprehensive video tutorial that provides step-by-step instructions on how to recreate the section based on the screenshot you shared:https://www.veed.io/view/95ddb404-d726-45de-9828-6cd7062bfdca?sharingWidget=true&panel=share

Best regards,
The 8Theme Team

Hello, @lew-shop,

We hope this message finds you well. Thank you for bringing the issue to our attention, and We appreciate your patience as we worked towards a resolution.

After a thorough investigation, we identified that the Countdown Timer malfunction was attributed to a conflict with “Elementor Pro.” We are pleased to inform you that the issue has been successfully resolved by deactivating this conflicting plugin.

For your reference, please find an attached image that serves as a visual guide illustrating the steps taken to address the problem.
https://imgur.com/a/BzgOcmV

To ensure the continued smooth functioning of your website, we have deactivated all third-party plugins. You now have the flexibility to reactivate these plugins based on your specific requirements.

However, since the conflict originates from the “Elementor Pro” plugin, we recommend reaching out to their dedicated support team for further assistance. They possess the expertise to provide tailored guidance on addressing the compatibility issues related to the Countdown Timer.

Should you need any further assistance or clarification, please feel free to reach out to us.

Best Regards,
The 8Theme Team

Hello, @KSwan,

We wanted to bring to your attention that the buttons in the static block may appear wider on the mobile panel due to the slider functionality

We would like to inform you that our current theme does not include options or functionality to enable an off-canvas menu from the mobile panel.

We have created a static block named “mobile” for your site. In this static block, we added a section and incorporated the XStore Text Button. The key to resolving the width issue lies in configuring the settings for this static block specifically for mobile view.

Here is a step-by-step guide to assist you in adjusting the settings:

a)Access the static block named “mobile” on your site.
b)Edit the section containing the XStore Text Button using Elementor.
c)Ensure that the settings are configured appropriately for mobile dimensions.
d)After making the necessary adjustments, click “Update” to save the changes.
e)Once you’ve completed these steps, set the static block “mobile” to be used on the mobile panel. You should find that the buttons now appear as intended, without the width issues previously encountered.

For a visual guide, please refer to the attached image:
https://imgur.com/a/8BOQR8x
https://imgur.com/a/LmKP3jf

Once you’ve completed these steps, set the static block “mobile” to be used on the mobile panel. You should find that the buttons now appear as intended, without the width issues previously encountered.

Best Regards,
The 8Theme Team

Hello, @mehmet,

Thank you so much for purchasing our theme and contacting our support center.

Please activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Warm regards,
The 8Theme Team

Hello, @AlMendez,

Thank you so much for purchasing our theme and contacting our support center.

Thank you for reaching out to us regarding the issue you’re facing with the “Quantity Discounts” section on your site. We appreciate your patience and would be happy to assist you in resolving this matter.

Firstly, we’d like to inform you that our Quantity Discount feature, known as Sale Booster, is functioning correctly on our test site. This suggests that the issue may be specific to your site configuration.

To troubleshoot and identify the cause of the problem, we recommend the following steps:

1)Disable Third-Party Plugins:
Please disable all third-party plugins, including any cache plugins, that are not included with XStore. You can refer to our documentation (https://www.8theme.com/documentation/xstore/plugins/included-plugins/) for a list of bundled plugins. Clear your browser cache and then check the functionality of the Quantity Discounts buttons again.

2)Debugging and Permission:
If the issue persists, kindly keep all third-party plugins deactivated on your site. Grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will enable us to thoroughly investigate and provide you with a tailored solution.

Please note that it’s crucial to take a complete backup of your site before proceeding with these steps to ensure the safety of your data.

Thank you for your cooperation, and we look forward to resolving this issue for you.

Best Regards,
The 8Theme Team

Hello, @KSwan,

In response to your concern about linking the mobile menu button to a specific page or menu, I would like to guide you through the steps to achieve this using Elementor and the static block.

a)Access Elementor for Static Block Editing:
Locate the static block you’re using for the mobile menu and edit with Elementor.

b)Edit the Slide with the Button:
Once inside Elementor, identify the specific slide containing the button you want to link.
Select the slide item and proceed to the content section.

c)Adding a Custom Link:
In the content section, you will find options for editing the slide content.
Look for the area where you can add a custom link – this is where you’ll input the destination page or menu URL.

d)Applying the Link:
After adding the custom link, ensure that you apply the link to either the entire slide or specifically to the button. This choice depends on whether you want the entire slide or just the button to be clickable.

f)Saving Changes:

Once you have configured the link, make sure to save your changes in Elementor.

By following these steps, you should be able to successfully link your mobile menu button to the desired page or menu. For a visual guide, please refer to the attached image https://imgur.com/a/aMPnN2I

Best Regards,
The 8Theme Team

Hello, @KSwan,

Thank you for reaching out to us regarding the issue you’re facing with displaying variable products using the Elementor builder.

After thorough investigation, we regret to inform you that our theme currently does not provide an option or functionality to showcase attributes separately on the Single Product page. Specifically, local attributes, which are created during product creation or editing, cannot be used for filtering and are only visible on the product page itself.

However, our theme supports global attributes for variation swatches. As a default functionality, XStore allows the display of image attributes on variable products near the “Add to Cart” button. Unfortunately, the separation of variation swatches into a distinct block is not supported.

For your convenience, we have prepared a video demonstrating the proper functioning of variation swatches on variable products. You can access the video through the link provided below:https://www.veed.io/view/0bf238bb-defc-404f-b391-22ae6aeb7fc9?sharingWidget=true&panel=share

Before testing this, we recommend turning off the catalog mode for a better experience.From the XStore>>Theme Settings>>Woocommerce(Shop)>>Shop>>Catalog Mode.

For a visual guide, please refer to the attached image: https://imgur.com/a/PeKYxnx

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team