Tony Rodriguez

Hello, @Suit4u.co,

Thank you for contacting us and for using XStore.

In order to address the concern you have encountered, we kindly ask that you implement the following CSS code. Please navigate to the ‘Theme Options’ section within the XStore control panel, proceed to ‘Theme Custom CSS’, and then insert the code into the ‘Global CSS’ area:

.single-product-builder .et-or-wrapper {
    display:none;
}
.single-product-builder form.cart {
    display: flex;
}
.single-product-builder .single_add_to_cart_button {
    margin-right: 10px !important;
}

.single-product div#wc-revolut-payment-request-container {
    padding-top: 4.5em !important;
}

The result should look like this: https://imgur.com/h57u7uW
We are optimistic that this adjustment will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Mymisha.ru,

We hope this message finds you well. We would like to inform you that we have addressed your inquiry in the previously created topic. To view our response, please follow the link provided below:

https://www.8theme.com/topic/doesnt-working-demo/#post-385772

We kindly request that you refrain from opening multiple topics for the same issue, as this helps us maintain an organized and efficient support system for all our users.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your understanding and cooperation.

Warm regards,
The 8Theme Support Team

Hello, @brainbean,

Thank you so much for purchasing our theme and contacting our support center.

We don’t have a built-in search by the custom fields, so it can be implemented only by additional customization and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @sunanda,

Thank you for reaching out to us with your request.

We regret to inform you that the current version of our theme does not support the specific outcome you are seeking. Our item support policy does not extend to modifications or enhancements beyond the scope of the original features, style, and functionality as outlined on the item’s description page. We understand that you are interested in additional customization.

Our team of expert developers is available to create a customized solution tailored to your needs. For an accurate quote and to discuss the details of the customization you require, we kindly ask that you submit a request through our customization services portal. You can access the request form at the following link: [8Theme’s Customization Services](https://www.8theme.com/account/#etheme_customization_panel).

Alternatively, you may consider using a third-party plugin that better suits your requirements. Please note that the use of third-party plugins is at your own risk, and we cannot guarantee compatibility or provide support for these external solutions.

Should you prefer to seek advice on this using WooCommerce, we recommend reaching out to the WooCommerce plugin support team. Their support forum is a valuable resource and can be accessed here: [WooCommerce Support](https://wordpress.org/support/plugin/woocommerce/).

We appreciate your understanding and are here to assist you further should you have any more questions.

Best regards,
The 8Theme Team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have prepared a video tutorial to assist you with the translation of the “Shopping Cart” and “Subtotal” elements within the off-canvas cart feature. We believe this visual guide will provide you with a clear and comprehensive understanding of the process.

Please take a moment to view the video at your earliest convenience, as it will serve as a valuable reference for you. https://www.veed.io/view/13c79696-90c1-4029-b66b-7c80d20342c9?panel=share

Should you have any questions or require further assistance after watching the tutorial, please do not hesitate to reach out to us.

Thank you for choosing 8Theme. We look forward to continuing to support you.

Warm regards,
The 8Theme Team

Hello, @Dylan,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our technical team has disabled the ‘Static Block Cache’ and ‘Remove Query Strings From Static Resources’ features, which can be found under the ‘Speed Optimization’ section in the Xstore > Theme Options of your website.

Furthermore, we have temporarily deactivated the Jetpack and cache plugins to ensure optimal performance during this adjustment phase.

We strongly recommend that you keep the cache plugin deactivated while your site remains in development mode. This measure will help to prevent any potential conflicts or performance issues during the site construction process.
2/ We are pleased to inform you that we have successfully implemented a CSS code update within the XStore Theme Options under the “Theme Custom CSS” section, specifically in the “Global CSS” area. This enhancement has effectively resolved the issue with the mega menu dropdown.

Please refer to the image provided at the following link for further reference: https://imgur.com/tiSAK6G

3/ We are writing to inform you that we have conducted a thorough investigation into the mobile mega menu issue you reported. To assess the situation, we activated the XStore parent theme on your website and are pleased to report that we did not encounter any problems. For your reference, please find an image illustrating the functioning menu here: https://imgur.com/ngS3pvd.

Upon further analysis, it appears that the issue is isolated to your child theme. We kindly request that you consult with your site developer to review and address any discrepancies within your child theme that may be causing the problem.

We trust that this information will be of assistance to you.

4/ With reference to the required plugins, we kindly invite you to consult our theme documentation at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Additionally, you are welcome to install and utilize third-party plugins on your website that may better suit your needs. Please be advised that the use of such plugins is at your own discretion and risk.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @TSpinde,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and then revisit your website to confirm that the solution is effective.

Please note that we have enabled the “Hide out-of-stock products” feature within the WooCommerce settings (WooCommerce > Settings > Products > Inventory). This action should address the concern you brought to our attention.

Please refer to the image provided in private content area for further reference:

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @chilly,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to inform you that we require further clarification regarding your recent request. To assist you most effectively, we kindly ask that you provide a detailed description of the problem you are encountering, as well as your specific objectives or desired outcomes.

For a more thorough examination of your settings, we would appreciate it if you could securely provide your WordPress administrative login credentials in the designated private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, to enhance our understanding of the issue, please attach a screenshot with the problem area highlighted, and include the URL of the page where the issue is occurring.

Your cooperation in this matter is greatly appreciated, and we look forward to resolving your concerns promptly.

Warm regards,
The 8Theme Support Team

Hello, @TheOne,

We appreciate your decision to contact us regarding the issue you have encountered. To assist you more effectively, we kindly request that you provide us with the URL of the page where the problem is occurring. This will enable us to understand the situation more clearly.

Furthermore, for a thorough examination of your settings, we would appreciate it if you could share your site’s wp-admin login credentials. Please ensure that you submit this information in a secure, private content area to maintain confidentiality.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to offering you the most accurate solution and look forward to resolving your concern promptly.

Warm regards,
The 8Theme Team

Hello, @patrickjanko,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your information, we have implemented the necessary CSS code within the XStore theme, specifically under the path: Option > Theme Custom CSS > Global CSS. This addition has addressed the issue at hand.

For your reference, we have included images within the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Inesita,

Thank you for your response.

We are pleased to inform you that we have created a video tutorial which has been uploaded to our test site for your convenience. We kindly request that you take the time to view this tutorial and adhere to the steps demonstrated within.

https://www.veed.io/view/dfd673bf-fe50-4517-8621-bcfe3c38bdf0?panel=share

Furthermore, we encourage you to peruse our theme documentation for additional guidance. https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

We trust that these resources will be of assistance to you. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Daniyal,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

To address the problem, we have deactivated the “Upgrade Swiper Library” option located within the Elementor plugin, specifically under Settings > Features.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Daniyal,

1/ Upon thorough review of your website, we have determined that the issue in question persists even after deactivating the Pro Elements plugin. This leads us to conclude that the Pro Elements plugin is not the source of the problem. It is possible that another third-party plugin may be causing the issue.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ If you are using a Child Theme then please Activate the Parent-Theme on your site and check again and let us know the result.

3/ The issue persists only on your site, on my test site, it is working correctly.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Dylan,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you proceed to update the product description by following the steps outlined below:

1. Log in to your WP-Dashboard.
2. Navigate to the ‘Products’ section.
3. Select the product you wish to edit.
4. Click on ‘Edit Product’.
5. Add or modify the product description as necessary. Alternatively, you may use Elementor for editing.
6. Ensure to save your changes by clicking ‘Update’.

For your convenience, we have attached an image to serve as a visual guide for this process. https://ibb.co/b6fSC2r

2/ This is the PRO Elements plugin: https://proelements.org/

We hope this helps.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Dean,

Thank you for reaching out to us with your query regarding the management of categories on variable products.

1/ Please Navigate to WooCommerce Products:

In the WordPress admin dashboard, find and click on “WooCommerce” in the left-hand menu.

Edit or Add a Variable Product:
To add or edit a variable product, go to “Products” under the WooCommerce menu.
Either select an existing variable product by clicking on its name or add a new variable product by clicking on “Add Product.”

Configure Product as a Variable Product:
If you are adding a new product, make sure you set the product type to “Variable Product” from the product data section.

Add Attributes:
In the product data section, select the “Attributes” tab.
Add attributes that vary between product variations. For example, if you are selling T-shirts with different colors and sizes, you might add attributes like “Color” and “Size.”

Configure Variations:
After adding attributes, switch to the “Variations” tab.
Set up variations for each combination of attributes by clicking on “Add Variation” and configuring the options.

Assign Categories:
In the “Product Categories” section on the right-hand side, you can assign categories to your variable product.

Check the categories you want to assign, or you can create new categories on the fly by clicking “Add New Category.”

Save Changes:
Once you’ve added attributes, configured variations, and assigned categories, click the “Update” or “Save Changes” button to save your product.

Repeat for Additional Products:
If you have more variable products to add or edit, repeat the above steps for each product.
By following these steps, you can effectively manage categories on variable products in your WooCommerce store.

Please read woocommerce plugin documentation here: https://woo.com/document/managing-product-taxonomies/

2/ Please note that categories are typically assigned to the main product rather than to each variation. However, if you need to display variations in different categories on your shop page, you need to use additional plugins or custom code, as this functionality is not standard in WooCommerce.

If you require further assistance or have any additional questions, please do not hesitate to contact us. We are here to help.

Best Regards,
8Theme’s Team