Page builder is not updating even after deactivating other plugins one by one

This topic has 10 replies, 3 voices, and was last updated 1 weeks ago ago by Rose Tyler

  • Avatar: Rana
    Rana
    Participant
    March 4, 2024 at 23:46

    Hello,
    WP Bakery Page builder is not updating even after deactivating other plugins one by one. See screenshot https://prnt.sc/qHZ7mJ-nBXd2
    I can also download it via 8theme.com/downloads but why it is not updating from my theme plugin installer?
    Regards,
    Rana

    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 5, 2024 at 08:22

    Hello, @Rana,

    Thank you for contacting us and for using XStore.

    We have reviewed the situation and it appears that the issue you are encountering may be related to caching. To resolve this, we kindly request that you follow the steps below:

    1. Please navigate to the XStore dashboard.
    2. Unregister the theme.
    3. Re-register the theme using the same purchase code.

    https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

    Once you have completed the re-registration process, we would appreciate it if you could attempt to update the WPBakery plugin again. This can be done through the XStore dashboard under the ‘Plugin Installer’ section.

    For your convenience, we have provided links to our theme documentation which may offer further guidance on these processes:

    – Plugins Update: https://xstore.helpscoutdocs.com/article/37-plugins-update
    – Activation and Purchase Codes: https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes

    We trust that these steps will assist you in resolving the issue. Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Support Team

    Avatar: Rana
    Rana
    Participant
    March 5, 2024 at 17:41

    Thanks for the assistance. After theme unregistering and Re-register, can i lose the current theme customization ?
    Regards,

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 6, 2024 at 06:06

    Hello, @Rana,

    Thank you for your response.

    Unregistering and re-registering a theme can potentially result in the loss of current theme customizations.

    Here are some considerations:

    1/ Backup your current theme settings:

    Before making any significant changes, it’s crucial to create a backup of your website, including theme settings and configurations. You can use backup plugins or contact your service provider for assistance.

    2/ Export theme settings:

    We would like to inform you that XStore includes an Export/Import feature, which can be found under the “XStore > Theme Options” section. This function allows you to conveniently export or import your theme settings.

    We trust that you will find this feature beneficial for your needs. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Rana
    Rana
    Participant
    March 7, 2024 at 00:33

    Thanks for the assistance. I have exported theme customization, deactivated and reactivated. After reactivating my domain again appeared in the 8theme account panel. See screenshot https://prnt.sc/OGPodsySNVt7. But still wp bakery page builder is not updating in the plugin installer. Again i disabled the plugins including cache plugin but its not updating.
    Can you guide me about the cause? Thanks in advance.
    Thanks.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 7, 2024 at 06:23

    Hello, @Rana,

    Thank you for your response.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rana
    Rana
    Participant
    April 8, 2024 at 16:06

    I confirm hereby that the access to my wp-admin will not help you as the issue is not from our side. In last 2 months all the plugins are updated but the only one plugin is not updating anymore which is WPBakery. Even if you deactivate all other plugins, yet wp-bakery is not updating. 100% no any plugin conflicting issue. Please read my last message here above.
    I have purchased 2 themes woopress and xstore. Only on my 2 websites my wpbakery page builder is uploaded. I never ever used this page builder for any other website. You guys just focus on to enable the updates from your end. It is an issue from your end.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 09:51

    Hello, @Rana,

    We wish to inform you that an issue has been fixed. However, it is uncertain whether this will be a permanent solution, as the WPBakery plugin has started to block automatic updates from all sources except their own. For further information on this matter, please refer to the following article from WPBakery’s knowledge base: https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

    Kind Regards,
    8theme team

    Avatar: Rana
    Rana
    Participant
    April 9, 2024 at 11:48

    Purchasing Page builder with such a heavy scripts is very unlikely for me. Its better to replace with Elementor.
    But may be in future i change my mind and purchase WPbakery.

    Can you please tell me if WPbakery plugin is modified by your team??
    If i replace the modified version with the original version, then it can cause an issue and break my website. In such case, it is very important to contact you and confirm whether any change was made to the core plugin files. If so, then i need to get these changes transferred onto a child theme. This will make sure that using direct version and updating it in future will not cause any issues.
    Your reply regarding this issue will be highly appreciated.
    Kind regards,
    Rana

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 12:17

    Hello, @Rana,

    The WPbakery plugin was not modified by our team, so you can do the replacement.

    Kind Regards,
    8theme team

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