Tony Rodriguez

Hello, @Weblike PRO,

Thank you for contacting us and for using XStore.

We would like to provide you with some clarification regarding the customization of your website’s cart and checkout pages. These pages are integral components of the WooCommerce platform and, as such, cannot be directly modified using Elementor. They are designed to function as default pages within the system.

Furthermore, We would like to inform you that to add a WooCommerce terms and conditions checkbox to your checkout page, we kindly request that you refer to the following article for guidance: https://funnelkit.com/woocommerce-checkout-page-terms-and-conditions-checkbox/

We trust that this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team.

Hello, @Mohit Prajapati,

Thank you for your response.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues with the functionality of the shop page. It appears to be operating correctly. To provide you with a clear demonstration, we have created a video walkthrough which has been made available in the private content area for your convenience.

Additionally, we have noticed that the shop sidebar widget is currently set to lazy load. Should you wish to disable this feature, please follow these steps:

1. Navigate to your WordPress dashboard.
2. Proceed to ‘Appearance’ and then select ‘Widgets’.
3. Edit the specific widget you wish to adjust.
4. Deselect the ‘Ajax Preload’ option.

For further clarity, we have provided an image that serves as a visual guide. You can view the image by following this link: https://imgur.com/IzilXeU

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @duokong,

Thank you for your response.

1/ We are writing to express our gratitude for providing us with the wp-admin access to your website. Upon review, we have observed that you are currently utilizing the most recent version of the XStore core plugin. However, it has come to our attention that the XStore theme itself has not been updated to match.

For seamless functionality and to prevent any potential issues, it is imperative that both the theme and the core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, 9.2.9, to ensure optimal performance of your site.

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ Do you mean these images https://imgur.com/BqlyNhl & https://imgur.com/bkP4ykl deformed?

If yes, then please let us know what exactly you want or your desired goal so that we will check it for you and help you.

3/ We kindly request that you investigate a concern regarding the deactivation of the XStore AMP plugin on your website. Specifically, we are interested in understanding how images are displayed on mobile devices without the AMP functionality.

Once you have reviewed this, we would greatly appreciate it if you could inform us of your findings.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @parfumuritester.ro,

Thank you for reaching out to us. We understand that you are experiencing issues with the WPBakery Page Builder after migrating from staging to live. We apologize for any inconvenience this may have caused.

To assist you effectively, could you please provide us with the following information:

Any error messages that you are encountering.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your live site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @chilly,

Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for the inconvenience you are experiencing with your website after updating the XStore plugin.

We understand how important it is for your website to function correctly and look its best. To assist you effectively, could you please provide us with temporary wp-admin access to your website in private content area? This will allow us to investigate the issue more thoroughly and work towards a prompt resolution.

Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins might be conflicting with the XStore core plugin. Sometimes, plugin conflicts can cause unexpected behavior on your site.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Please rest assured that we are here to help and will do our utmost to resolve the issues you are facing as quickly as possible. If you have any further information or details you believe might help us in diagnosing the problem, please feel free to share.

Thank you for your patience and cooperation. We look forward to hearing back from you soon.

Best Regards,
8Theme’s Team

Hello, @Frank,

Thank you for your response.

1/ & 2/ We kindly request that you take a moment to provide a rating for any product on our website. Additionally, we suggest that you review the front-end of your site to ensure everything is functioning as expected.,

To facilitate a more comprehensive understanding of the changes you wish to implement, kindly provide the URL of the specific page where the icon in question is located, and for which you desire a color alteration.

Furthermore, for a thorough examination of your settings and to offer a precise solution, please securely share your WordPress administrative access credentials in the designated private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you promptly.

3/ We would like to inform you that, as of now, there is no brand widget available on the single product page when using Elementor. However, you can easily adjust the position of the brand by navigating to the following path in your admin panel:

1. Go to “XStore”
2. Select “Theme Options”
3. Click on “WooCommerce”
4. Choose “Shop Elements”
5. Find “Brands”
6. Click on “Position”
7. Select the desired position as per your requirement
8. Ensure to click “Publish” to save your changes

For your convenience, we have included an image as a reference to assist you with this process. https://imgur.com/pxtNIdb

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Dylan,

Thank you for your response.

1/ & 2/ We are pleased to inform you that we have conducted a thorough review of your website on an actual tablet device, and we are happy to report that it is functioning correctly. For your reference, we have attached an image that illustrates the website’s performance on the tablet. https://imgur.com/u4NJjYJ & https://imgur.com/1tOwmHT

We kindly advise that for the most accurate assessment of your website’s responsiveness and functionality, it is essential to perform checks on real tablet devices rather than relying solely on the responsive mode available in browser inspection tools.

We trust that this information will be of assistance to you.

3/ We would like to inform you that it is possible to modify the font size and margin of the secondary menu by applying custom CSS code across various interface adjustments.

To assist you more effectively, we kindly request that you provide us with a screenshot clearly indicating the specific changes you wish to implement or a visual representation of your desired outcome. This will enable us to review your requirements and supply you with the appropriate CSS code to address your issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Clau8826,

Thank you for contacting us and for using XStore.

Yes, you’ve correctly identified one of the ways to create full-width containers in Elementor. By choosing the “Elementor Full Width” page template and then setting specific containers as “boxed or full width,” you can achieve the layout you want.

If you notice that the “Elementor Full Width” template has some differences in padding and margin compared to the regular template, you can manually adjust those settings in Elementor to match your design preferences. In Elementor, you can set custom margins and padding for each section, column, or widget.

If you need full-width containers within Elementor, you can use the “Elementor Full Width” page template and then customize individual containers as needed. Adjusting the padding and margin settings within Elementor allows you to fine-tune the layout to your specifications.

You can enable stretch for sections – https://elementor.com/help/how-to-create-a-full-width-page/

https://elementor.com/help/container-layout-tab-settings/

We hope this helps.

Best regards,
The 8Theme Team

Hello, @Dylan,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you refer to the official documentation for the Elementor plugin to assist you with your inquiries. Below are the links to the relevant guides:

1. For creating a full-width page, please visit:
https://elementor.com/help/how-to-create-a-full-width-page/

2. For information on adding templates, please access:
https://elementor.com/help/adding-templates/

https://elementor.com/help/template-library/

We trust that these resources will be beneficial to you. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @kristyan,

Thank you for contacting us and for using XStore.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you provide a screenshot of the issue and could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

Best regards,
The 8Theme Team

Hello, @Rana,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Dylan,

Thank you for your response.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has implemented the necessary modifications to the CSS code within the Theme Options > Theme Custom CSS > Global CSS section of your website’s administrative panel. These adjustments have addressed the concern you brought to our attention.

For your convenience, we have included an image as a reference to guide you through the changes that were made. https://imgur.com/KTp6Pxw

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Peter,

Thank you for contacting us and for using XStore.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind regards,
The 8Theme Team.

Hello, @equality,

Thank you for contacting us and for using XStore.

In order to address the concern you have encountered, we kindly ask that you implement the following CSS code. Please navigate to the ‘Theme Options’ section within the XStore control panel, proceed to ‘Theme Custom CSS’, and then insert the code into the ‘Global CSS’ area:

.woocommerce-checkout p#wcfmmp_user_location_field {
    display: none !important;
}

.woocommerce-checkout p#wcfmmp_user_location_field input#searchtext9 {
    display: none !important;
}

We are optimistic that this adjustment will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @The Egyptian Developers,

Thank you for contacting us and for using XStore.

In order to address the concern you have encountered, we kindly ask that you implement the following CSS code. Please navigate to the ‘Theme Options’ section within the XStore control panel, proceed to ‘Theme Custom CSS’, and then insert the code into the ‘Global CSS’ area:

/* Single product */
.woocommerce-product-gallery.images-wrapper,
.thumbnails-list .swiper-slide a{
    border: 1px solid #E5E5E5 !important;
   border-radius: 25px !important;
}

We are optimistic that this adjustment will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team