Pictures are not shown on live page…..

This topic has 8 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: A.v.G.Koopmans
    A.v.G.Koopmans
    Participant
    March 3, 2024 at 17:44

    Hello,

    I am struggeling with the theme “x-store” as it doesn’t show the pictures at one of my subpages.
    In the mode “work with elementor” all the pictures are visible but in the live version not. See screen shots.

    I would appreciate if someone can help me.

    Thank you in advance,
    A.vanGestel

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    support staff only.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 4, 2024 at 06:08

    Hello, @A.v.G.Koopmans,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you provide us with the URL of the page where you are encountering the issue. To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: A.v.G.Koopmans
    A.v.G.Koopmans
    Participant
    March 4, 2024 at 07:19

    ,

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    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 4, 2024 at 08:26

    Hello, @A.v.G.Koopmans,

    Please check private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: A.v.G.Koopmans
    A.v.G.Koopmans
    Participant
    March 4, 2024 at 08:32

    .

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    Avatar: A.v.G.Koopmans
    A.v.G.Koopmans
    Participant
    March 4, 2024 at 08:45

    reply 2

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    Avatar: A.v.G.Koopmans
    A.v.G.Koopmans
    Participant
    March 4, 2024 at 09:21

    solved

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    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 4, 2024 at 09:31

    Hello, @A.v.G.Koopmans,

    Please check the private content area.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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