Page 192 – 8theme.com

Forum Replies Created

Viewing 30 posts - 5,731 through 5,760 (of 13,170 total)

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Tony Rodriguez

Support staff

February 5, 2024 at 12:37

Hello, @PMT,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#382473 Copied In reply to: ARTMAXI DEMO layout colors problem……

Tony Rodriguez

Support staff

February 5, 2024 at 12:31

Hello, @Brunos,

Thank you for your response.

We have conducted a thorough review of your website and would like to inform you that the product categories are currently being sorted by their respective IDs in descending order. Upon inspection, it appears that the categories are displayed correctly on your website, in accordance with their IDs. https://ibb.co/8YRFQ4w

Should you desire to modify the sorting order of the product categories, it will be necessary to remove the specific categories in question and subsequently create new ones. This can be accomplished by navigating to the WP-dashboard, selecting ‘Products’, and then ‘Categories’.

To assist you further, we have prepared a detailed video tutorial that demonstrates the process. We kindly ask that you view the video in its entirety for comprehensive guidance.

We trust that this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#382472 Copied In reply to: How do I display categories in a 12-column row?

Tony Rodriguez

Support staff

February 5, 2024 at 09:22

Hello, @Brunos,

We would like to inform you that within the product categories element in Elementor, you have the ability to manage the sequence of your items using the “Order by” and “Order way” options.

For your convenience, we have provided a visual reference which can be found in the uploaded files section.

Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#382465 Copied In reply to: How do I display categories in a 12-column row?

Tony Rodriguez

Support staff

February 5, 2024 at 08:41

Hello, @SS,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to display the page title on the archive page, kindly proceed to the following navigation path: XStore > Theme Options > Breadcrumbs, and ensure to save your changes.

For your convenience, a reference image has been provided. https://ibb.co/cLtNcJf
https://ibb.co/cJn4fnH

We trust this guidance will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

#382462 Copied In reply to: How to display page title on archive page.

Tony Rodriguez

Support staff

February 5, 2024 at 07:55

Hello, @Robert,

Thank you for using our theme and for contacting us.

1/ We would like to kindly request that you provide us with the URL of the specific demo you are referring to in your inquiry. https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.177360933.1899397162.1707107631-1627694692.1703840308

By furnishing us with the correct URL, we will be able to review the demo in question and offer you the necessary assistance.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#382461 Copied In reply to: Reporting Issues with XStore courier demo

Tony Rodriguez

Support staff

February 5, 2024 at 07:44

Hello, @zenoshk,

Thank you for using our theme and for contacting us.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ We kindly request that you reach out to the plugin’s support team or the author directly for further assistance.

3/ Additionally, Please read and follow the steps written in this article – https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this information is helpful.

Please be advised that for each issue you encounter, we kindly request that you initiate a new topic on our support forum.

Best Regards,
8Theme’s Team

#382460 Copied In reply to: No choice of currency and language as in the demo

Tony Rodriguez

Support staff

February 5, 2024 at 06:48

Hello, @Dicky,

Thank you for using our theme and for contacting us.

Should you require alterations to the text pertaining to the Quantity Discount, we kindly advise you to proceed with the installation of the Loco Translate plugin on your website. Once installed, please navigate to the language files of the XStore theme and implement the necessary text modifications as per your specifications. Ensure to save the changes upon completion. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

For your convenience, we have included a reference image to assist you with the process.
https://ibb.co/mys5GVB & https://ibb.co/jJkXtkZ

After the text has been successfully updated, you may choose to deactivate the Loco Translate plugin on your website at your discretion.

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

#382459 Copied In reply to: How to modify text on Quantity Discounts?

Tony Rodriguez

Support staff

February 5, 2024 at 06:30

Hello, @Brunos,

Thank you for using our theme and for contacting us.

We appreciate your inquiry regarding the display limitations of the product categories element within our system. As you have correctly noted, the current configuration allows for a maximum of six columns.

Should you desire to present twelve columns in a single row, we recommend the following workaround: please utilize a two-column structure. Within this structure, insert two separate product categories elements. Subsequently, configure each element to display six columns through their respective settings. Once adjusted, please ensure to save the updates.

For your convenience, we have attached an image to serve as a visual guide for this process. https://imgur.com/kNTecax

We trust this solution will meet your requirements. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#382458 Copied In reply to: How do I display categories in a 12-column row?

Tony Rodriguez

Support staff

February 5, 2024 at 06:09

Hello, @e.uluturk,

We are pleased to inform you that we have successfully integrated an accordion element within the tab section. The functionality has been tested and is operating as expected. For your convenience, we have prepared a video demonstration which has been uploaded to the private content area for your reference.

If the issue persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Should you encounter any further issues, please do not hesitate to reach out to us for assistance.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#382456 Copied In reply to: Static Blocks in Tab in Page Open and Close

Tony Rodriguez

Support staff

February 5, 2024 at 05:42

Hello, @barry.tuber,

Thank you for your response.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#382455 Copied In reply to: We have set product the sort order of products, but they show incorrectly

Tony Rodriguez

Support staff

February 5, 2024 at 05:38

Hello, @Robert,

Thank you for your response.

Please be advised to ensure a complete backup of your website prior to initiating any updates. This precautionary measure is crucial as it enables you to revert your site to its former condition should you encounter any difficulties during the update process.

We trust this recommendation will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#382454 Copied In reply to: XStore theme will not allow me to install demo now

Tony Rodriguez

Support staff

February 3, 2024 at 14:16

Hello, @nharroum,

Thank you so much for purchasing our theme and contacting our support center.

If you are facing issues with static blocks not working properly in Elementor, especially when encountering infinite loading or 404 errors, you can try the following steps to troubleshoot and resolve the problem:

Cache Issues:
Clear the cache of your website and your browser. Cached data may sometimes interfere with Elementor’s functionality. If you are using a caching plugin, clear the cache through the plugin settings.

Permalinks Settings:
Ensure that your permalinks are set correctly. Go to your WordPress dashboard, navigate to Settings > Permalinks, and select a common setting like Post Name. Save changes. This may sometimes resolve 404 errors.

Elementor Version:
Make sure you are using the latest version of Elementor and WordPress. Outdated versions can sometimes cause compatibility issues.

Memory Limit:
Check your PHP memory limit. You may need to increase it if it’s too low. You can do this by editing the wp-config.php file or contacting your hosting provider.

Additionally, please read the official documentation of Elementor plugin: https://elementor.com/help/elementor-not-loading/

We hope this helps.

Warm regards,
The 8Theme Team

#382370 Copied In reply to: 404 Error Static Block not working on the website

Tony Rodriguez

Support staff

February 3, 2024 at 14:10

Hello, @Seainfotech,

Thank you for contacting us and for using XStore.

We regret to inform you that currently, the functionality you want, Header Builder does not feature an option for the Account widget to achieve your desired result. However, as a workaround, you may consider utilizing the HTML block widget within the header. This will allow you to display a specific static block of your choice.

For your convenience, please refer to the attached image which serves as a visual guide. https://ibb.co/2y7k38Z

We trust this alternative solution will be of assistance to you.

Warm regards,
The 8Theme Team

#382369 Copied In reply to: I want to open a popup on clicking account icon

Tony Rodriguez

Support staff

February 3, 2024 at 14:01

Hello, @Boddicker,

Thank you for your response.

We are pleased to inform you that the issue you reported has been resolved. We kindly ask that you clear your browser’s cache and revisit your website to confirm the resolution.

Additionally, we have successfully updated the XStore theme to the latest version, 9.2.7, on your site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#382367 Copied In reply to: Cannot update: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Error

Tony Rodriguez

Support staff

February 3, 2024 at 13:22

Hello, @Brunos,

We would like to inform you that the current design of our search results page allows for the selection of up to six product categories by default. For your convenience, we have provided an image for reference. https://ibb.co/5s6c0xd

Should you wish to request an enhancement to this feature, we kindly invite you to submit your suggestion on our Taskboard, which can be found at the following URL: https://www.8theme.com/taskboard/. We highly encourage customer participation, and if your proposal garners substantial support from our user community, our development team will give serious consideration to incorporating it into a future update.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Warm regards,
The 8Theme Team

#382359 Copied In reply to: Search Area: need to display more than 6 categories

Tony Rodriguez

Support staff

February 3, 2024 at 13:14

Hello, @Boddicker,

Thank you for reaching out to us.

We tried to log in to your site, which requires two-factor authentication (2FA). A screenshot has been provided in the private content area for reference.

To address the issue you are experiencing, we kindly suggest consulting our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/.

Alternatively, you may attempt a manual update of the theme using FTP by following the instructions provided here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#382358 Copied In reply to: Cannot update: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Error
Tony Rodriguez

Support staff

February 3, 2024 at 12:42
Hello, @Tornedo,

1/ Should you desire to alter the banner on the shop page, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to ‘Shop’ and then ‘Shop Page Layout’.
5. Locate ‘Banner Content’ and verify the ‘Static Block’ code.

Once you have completed the above steps, please continue with the following:

6. Go to the WordPress Dashboard.
7. Click on ‘Statics Block’.
8. Choose the specific block you wish to modify and make the necessary edits.
9. Ensure to update the block to save your changes.

For your convenience, we have provided images to assist you with this process:
https://imgur.com/laif1Jz
https://imgur.com/0zcY3Jb

2/ To customize the color of the product titles and prices on your website, kindly follow the instructions provided below:
1. Navigate to “Xstore” on your dashboard.
2. Proceed to “Theme Options.”
3. Select “Theme Custom CSS.”
4. Click on “Global CSS.”
Once there, please copy the following CSS code and paste it into the designated area:

.content-product .product-title a { color: red !important; } .content-product .price ins span.woocommerce-Price-amount.amount { color: red !important; } .content-product .price del span.woocommerce-Price-amount.amount { color: green !important; }

You may alter the color values (currently set to red and green) to your preferred color choices by replacing ‘red’ or ‘green’ with the color code of your choice.

3/ We would like to inform you that in order to modify the color scheme of the sidebar categories on your website, it is necessary to implement a Custom CSS code. Kindly follow the steps outlined below to apply the changes:
1. Please navigate to the “Xstore” section on your website’s dashboard.
2. Proceed to “Theme Options” and then select “Theme Custom CSS”.
3. Click on “Global CSS”.
4. Copy the CSS code provided below and paste it into the Global CSS area.
5. You may alter the color values within the code to suit your preference.
Here is the CSS code for your convenience:

h4.widget-title span { color: red !important; } .widget_product_categories.sidebar-widget ul li a { color: orange !important; }

4/ We would like to inform you that the background and text color of the ‘Add to Cart’ button can be customized by navigating to the following path in your Xstore theme: Theme Options > Styling/Colors, and then selecting the “Light Buttons” option.
For your convenience, we have provided screenshots to guide you through the process:
– https://ibb.co/kDLss5b
– https://ibb.co/S705w64

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team
#382354 Copied In reply to: Need to panel easy to change text color in pages
Tony Rodriguez

Support staff

February 3, 2024 at 12:01
Hello, @amamatdi,

1/ The notification “Sorry, cannot use this function because Woo Subscriptions is not loaded” suggests that there is an issue with the WooCommerce Subscriptions plugin on your WordPress website.

WooCommerce Subscriptions is a plugin that allows you to create and manage subscription-based products on your WooCommerce-powered online store. If you’re encountering this notification, it could be due to various reasons, including:

Plugin Deactivation or Not Installed: Ensure that the WooCommerce Subscriptions plugin is installed and activated on your WordPress site. If it’s not installed, you can download and install it from the XStore dashboard > Plugin installer https://ibb.co/Z60NHLD

Memory Limit Issues: Insufficient PHP memory limit can sometimes lead to issues with plugin functionality. You might want to check and increase the PHP memory limit in your server configuration.

If you are not comfortable troubleshooting these issues on your own, consider reaching out to the support forums for WooCommerce or the WooCommerce Subscriptions plugin. They can provide more specific guidance based on your website’s setup and any error messages you may be encountering.

2/ Should you desire to personalize your wishlist page by omitting the share button, kindly proceed by copying the following CSS code and pasting it into the designated area located at XStore > Theme Options > Theme Custom CSS > Global CSS. Once completed, please ensure to save your changes by clicking ‘Publish’.

Here is the CSS code for your convenience:

.xstore-wishlist-share { display: none !important; }

Additionally, We are pleased to inform you that we have prepared a video tutorial to assist you in customizing the wishlist page to suit your specific needs. The video has been recorded on our test site for your convenience.

We kindly invite you to view the tutorial at your earliest convenience. The video will guide you through the necessary steps to modify the wishlist page or add content as you desire. https://streamable.com/r7yg1d

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team
#382352 Copied In reply to: problem with the wishlist and compare page
Tony Rodriguez

Support staff

February 3, 2024 at 09:31

Hello, @barry.tuber,

Thank you for contacting us and for using XStore.

You can view the result in your site’s customizer mode. To view the result on the front end of your site, this is likely due to the server cache (CDN) that is enabled on your site, as shown in the screenshot under uploaded files area.

We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#382339 Copied In reply to: We have set product the sort order of products, but they show incorrectly

Tony Rodriguez

Support staff

February 3, 2024 at 08:55

Hello, @GTP,

1. We are pleased to inform you that XStore includes a feature-rich mega-menu. For detailed instructions and a visual guide on how to create and customize your mega-menu, we kindly invite you to review the following documentation and accompanying video tutorial: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/.

2. Should you require further customization beyond the capabilities of the XStore mega-menu, you are welcome to explore third-party plugins that meet your specific needs. Please be advised that the use of third-party plugins is at your discretion and responsibility.

We appreciate your understanding and are here to assist should you have any questions or concerns.

Warm regards,
The 8Theme Team

#382334 Copied In reply to: Mega menu tabs via X-Store or do we need another plugin?

Tony Rodriguez

Support staff

February 3, 2024 at 08:22

Hello, @Allen,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the Xstore mobile panel is equipped with a multitude of beneficial features designed to enhance navigation and usability. This ensures a smooth and seamless mobile shopping experience for your clientele. Additionally, the mobile panel option found under XStore > Theme options is fully compatible with both mobile phones and tablets.

Should you require further assistance or have specific needs not addressed by our current offerings, we kindly request that you provide us with a detailed description of your issue or the objectives you wish to achieve. This will enable us to examine the matter more closely and offer the necessary support.

We look forward to serving you.

Best Regards,
The 8Theme Team

#382318 Copied In reply to: Mobile Panel is not required for tablet adaptation.

Tony Rodriguez

Support staff

February 3, 2024 at 07:50

Hello, @Nassan,

Thank you so much for purchasing our theme and contacting our support center.

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, with correct names, for example, for XStore theme: xstore-fr_FR.po, and xstore-core-fr_FR.po for XStore Core plugin, then you will not lose translation after the update.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We would recommend doing a backup of all the files before any update.
Some hosting providers do regular backups for customers.

Kind Regards,
8theme team

#382315 Copied In reply to: traduction du theme losque je fais la mise à du theme

Tony Rodriguez

Support staff

February 3, 2024 at 07:31

Hello, @Mikelo,

Thank you for using our theme and for contacting us.

We kindly request that you furnish us with FTP access credentials in private content area to facilitate a more thorough investigation of the issue at hand.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
The 8Theme Team

#382314 Copied In reply to: Social authetication missing at admin panel

Tony Rodriguez

Support staff

February 3, 2024 at 07:10

Hello, @Tornedo,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you proceed to the following location within your website’s dashboard: XStore > Theme Options > WooCommerce > Shop. Once there, please review all the options available under ‘Shop page Layout’ and ‘Product design’. You are encouraged to select the configurations that best align with your preferences and then ensure to save your changes by clicking ‘Publish’.

For your convenience, we have included a visual reference in the ‘Uploaded Files’ section of this topic to assist you in this process.

We hope you find these instructions beneficial. Should you encounter any difficulties or require further clarification, please do not hesitate to capture a screenshot that highlights the specific issue. Additionally, we ask that you provide a detailed description of the problem and your intended outcome, which will enable us to offer more targeted assistance.

Furthermore, for a more in-depth examination of your settings, we invite you to submit your site’s wp-admin login credentials within the private content area designated for this purpose. Rest assured, this information will be handled with the utmost confidentiality and will facilitate our provision of a more precise solution.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#382313 Copied In reply to: Need to panel easy to change text color in pages

Tony Rodriguez

Support staff

February 3, 2024 at 06:53

Hello, @Rich Kil,

We are pleased to confirm that you can indeed utilize the HTML tag to bold text on your website. <b> </b>

For your convenience, we have provided an image as a reference to guide you through the process. https://ibb.co/7r5bVJk & https://ibb.co/MVz83dc

We trust this information will be of assistance to you.

Best Regards,
The 8Theme Team

#382312 Copied In reply to: is there a way to make all hyperlinks bold throughout the website

Tony Rodriguez

Support staff

February 3, 2024 at 06:41

Hello, @Hanskoopjes,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a more comprehensive analysis of the issue you are experiencing, we kindly request that you capture a screenshot or record a video demonstrating the problem. Once you have the file ready, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, for us to investigate and provide you with the necessary assistance, we would appreciate it if you could supply the URL of the affected page. Additionally, please provide the credentials for your site’s wp-admin by submitting them in the private content area of this support topic. Rest assured, your information will be handled with the utmost confidentiality.

We kindly recommend that you take a complete backup of your site before proceeding.

Lastly, to ensure we address the issue effectively, please inform us of the specific mobile device on which you are encountering the problem.

We look forward to your response and are here to assist you in resolving this matter promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#382311 Copied In reply to: Cant click on products in product catalog on mobile

Tony Rodriguez

Support staff

February 3, 2024 at 06:35

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are pleased to confirm that the latest versions of the XStore theme and core plugin are fully compatible with WordPress version 6.4.x. We kindly request that you proceed with updating both the theme and core plugin to the latest versions on your website. https://xstore.8theme.com/update-history/

Should you encounter any difficulties or require assistance during the update process, please do not hesitate to reach out to us. Our team is readily available to provide the support you need.

Best regards,
The 8Theme Team

#382310 Copied In reply to: Xstore theme update to version 5.2.7 XStore Core You have version 5.2.6 installed. Update to 5.2.7.

Tony Rodriguez

Support staff

February 3, 2024 at 06:27

Hello, @GTP,

Yes, if you want something more customized on a website, it may require CSS code, additional plugins, or customization requests depending on the specific changes you are looking for.

Thank you for your understanding.

Have a nice weekend!

Best Regards,
The 8Theme Team.

#382309 Copied In reply to: How to show collapisbile elemetns to show extra information?

Tony Rodriguez

Support staff

February 3, 2024 at 06:21

Hello, @e.uluturk,

We appreciate your cooperation in providing us with the wp-admin login credentials. Upon thorough review of your website, we are pleased to report that we have not encountered any issues.

For your convenience, we have created a video walkthrough to illustrate our findings. You may access the video by visiting the URL located in the private content area provided.

It appears that the problem you are experiencing may be related to caching. We kindly request that you temporarily disable your Content Delivery Network (CDN) and proceed to clear both your website’s cache and your browser’s cache. After completing these steps, please revisit your website to see if the issue has been resolved.

We trust that these instructions will prove helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#382308 Copied In reply to: Static Blocks in Tab in Page Open and Close

Tony Rodriguez

Support staff

February 3, 2024 at 05:54

Hello, @Rich Kil,

We appreciate your prompt response to our previous communication.

To assist you more effectively, we kindly request that you provide us with the URL of the relevant page, along with the login credentials for the WordPress admin panel. Additionally, we require FTP access details. Please ensure that this sensitive information is submitted through a secure, private content area to maintain confidentiality.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in this matter will enable us to thoroughly examine your settings and facilitate a timely resolution to the issue at hand.

Thank you for your attention to this request. We look forward to your response.

Warm regards,
The 8Theme Team

#382307 Copied In reply to: how to make all h2 headings certain font and color automatically
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Viewing 30 posts - 5,731 through 5,760 (of 13,170 total)

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Forum Replies Created

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