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XStore theme will not allow me to install demo now

This topic has 4 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

Robert

Participant

January 18, 2024 at 22:24

Hello

I changed the name of the XStore theme, and updating or installing a new demo has never been a problem until now. I updated XStore to v9.2.6. When I tried to install the new yoga demo, I received the following error message:

https://prnt.sc/Bcl5vshBR3Kr

“XStore Core plugin requires the following theme:
Xstore x.9.2.6. To continue – update your theme.”

I need to know how to bypass this check, or your dev team recognise that some of us would have changed the theme folder name and theme name to protect our clients from finding out the use of XStore as a base theme, and in the next update recognise that different names are possible. it doesn’t know that i do have the latest theme installed. This is a massive problem for those of us designing for others, whilst using XStore a base theme.

Regards

#380506 Copied Theme version: 9.2.6

3 Answers

Tony Rodriguez

Support staff

January 19, 2024 at 08:31

Hello, @Robert,

Thank you for using our theme and for contacting us.

1/ This seems you renamed the parent theme folder name, If you rename the parent theme folder then you can’t automatically update the theme and will have that notification. we recommend to change the parent theme folder name to the default one. Child theme name could be any you need.

2/ We would like to inform you that an update is available for the XStore theme and the core plugin. To ensure optimal performance and access to the latest features, please proceed with updating the theme to the latest version, 9.2.6, and the core plugin to version 5.2.6. You can review the update history and obtain the necessary files via the following link: https://xstore.8theme.com/update-history/

For detailed guidance on updating the theme, please refer to our documentation here:
https://xstore.helpscoutdocs.com/article/63-theme-update

Additionally, instructions for updating the core plugin can be found at this link:
https://xstore.helpscoutdocs.com/article/37-plugins-update

Once you have successfully updated both the theme and the core plugin, you will be able to import the demo onto your site without any issues.

We hope you find this information useful.

3/ To assist you in understanding the intricacies of child and parent themes, We kindly recommend reviewing the following articles:

– An Introduction to Child Themes: https://xstore.helpscoutdocs.com/article/32-child-theme
– Understanding the Difference Between Parent and Child Themes in WordPress: https://www.hostitsmart.com/blog/difference-between-parent-theme-child-theme-in-wordpress/

We hope you find these resources informative and useful in managing your website’s themes.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#380541 Copied

Robert

Participant

February 3, 2024 at 23:23

Tony

I was provided with help a number of years ago in changing the folder name and theme name, so the fact that I was using the theme would not be known to clients.

I will update and try again, but i will not be changing the theme folder name back.

Robert

#382383 Copied

Tony Rodriguez

Support staff

February 5, 2024 at 05:38

Hello, @Robert,

Thank you for your response.

Please be advised to ensure a complete backup of your website prior to initiating any updates. This precautionary measure is crucial as it enables you to revert your site to its former condition should you encounter any difficulties during the update process.

We trust this recommendation will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#382454 Copied
Tagged: demo installation failure, fix xstore installation, woocommerce templates problem, woocommerce xstore demo error, wordpress templates solution, wordpress xstore troubleshooting, xstore theme issue
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