Tony Rodriguez

Hello, @Martin,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the solution has been effectively implemented.

For your reference, the resolution involved deactivating the Catalog Mode option. This can be found within the navigation path: XStore > Theme Options > WooCommerce > Shop.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Jade,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Ajaz,

We hope this message finds you well. To assist you more efficiently with the issue you’re encountering on your website, we kindly request that you provide us with the URL of the specific page where the problem is occurring.

Additionally, for a more thorough examination of your settings, please securely share temporary wp-admin access credentials with us. You may do this by submitting the details in the private content area, ensuring your information remains confidential.

We kindly recommend that you take a complete backup of your site before proceeding.

To enhance our understanding of the issue, we would greatly appreciate it if you could also provide a screenshot or a video demonstrating the problem. This visual aid will enable us to grasp the situation more clearly and offer a precise solution.

Additionally, If you’re interested in exploring and customizing the parallax effect further, we recommend checking out the tutorial in the Elementor documentation. You can find it at the following link: https://elementor.com/blog/parallax-effects/

We are committed to delivering the best possible support and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Support Team

Hello, @Ajaz,

Thank you for reaching out to us with your queries regarding the FAQ page on your website.

Kindly furnish us with a screenshot that clearly illustrates the problem you are encountering. Please ensure that you highlight or annotate the specific area of concern or detail your expected outcome within the image. Additionally, we request that you securely share your website’s temporary wp-admin credentials in the designated private content section. This will enable us to thoroughly examine your configurations and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Murad,

Thank you for contacting us and for using XStore.

1/ & 2/ We are pleased to inform you that it is indeed possible to design a custom layout for your brand’s page tailored to your specific requirements. This can be accomplished by utilizing the XStore Builders, particularly the Products Archive Builder in conjunction with Elementor. To ensure the layout is applied correctly, you may set the condition to ‘Brands’.

For your convenience, we have provided a visual reference in the attached image. https://imgur.com/gdXRRLD

Furthermore, we highly recommend that you peruse our comprehensive theme documentation for additional guidance on utilizing the Products Archive Builder with Elementor. You can access the documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust that this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Ajaz,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Martin,

Thank you for contacting us and for using XStore.

1/ Please describe your request in detail, on which page you want to add buttons (add to cart & Wishlist), Please provide the URL of the page and provide your site temporary admin login access in the private content area so that we can take a closer look at your settings and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

2/ We would like to inform you that WPML is a premium plugin designed to facilitate multilingual translations on your website.

Alternatively, Loco Translate is a complimentary plugin that enables on-site translations through the Dashboard. For further information, please visit: https://wordpress.org/plugins/loco-translate/

Should you require translation for a single language, we recommend utilizing the Loco Translate. Detailed instructions can be found here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Dagne,

Thank you for contacting us and for using XStore.

When you are ready to add additional languages, WPML is a powerful plugin that we recommend for creating a multilingual website. It is compatible with XStore and will enable you to manage translations across multiple languages efficiently https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ . WPML also offers multi-currency functionality, which should cover your needs for both multilingualism and multi-currency support.

We would like to inform you that XStore is compatible with WPML and other multilingual translation plugins. However, we particularly recommend WPML as it is highly regarded by our clients and offers robust support. For further information, you may find this article helpful: https://colorlib.com/wp/wordpress-multilingual-plugins/

Once you have decided on the multilingual plugin you wish to use, we advise consulting with their support team regarding how best to organize the translation process. Please be assured that our theme does not impose any special restrictions or requirements for translation.

Best Regards,
8Theme’s Team

Hello, @sy,

Upon a thorough review of your website, we have observed that while changes are successfully published in customization mode, a mixed content error is evident upon inspection through the console.

To address this matter effectively, we kindly suggest reaching out to your hosting provider. We recommend requesting their assistance in resolving the mixed content issue to ensure your website’s optimal functionality and security.

For your convenience, we have documented a video demonstration detailing the issue. You can view this video in the private content area provided for your reference.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @Weblike PRO,

Thank you for contacting us and for using XStore.

We would like to inform you that XStore offers a variety of demo layouts that may align with your requirements. Kindly explore the following demonstrations for a better understanding of our offerings:

– Real Estate Demo: https://xstore.8theme.com/elementor/demos/real-estate
– Business Demo 02: https://xstore.8theme.com/elementor/demos/business02
– Business Demo: https://xstore.8theme.com/elementor/demos/business

For a comprehensive view of all our demos, please visit: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.163859579.590208247.1711174242-1386490952.1711174242

We trust that you will find these resources valuable. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @sy,

We would recommend you contact your hosting provider about the Mixed content issue. Please check attached image in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @Qilah,

Thank you for your response.

To solve your issue, please add the next CSS code in XStore > Theme options > Theme custom CSS > Global css.

.et-off-canvas>.et-mini-content {
    max-width: 500px !important;
}

The result should look like this: https://imgur.com/dQyJu8A

We hope this will solve your issue.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @chilly,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/candyhype.com/pH6uZGfw/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/HnZPhk6 & https://imgur.com/CYKtXp2

About your results on gtmetrix results:

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;
–Properly size images: https://gtmetrix.com/properly-size-images.html

-Defer offscreen images – https://gtmetrix.com/defer-offscreen-images.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

– Avoid large layout shifts – https://gtmetrix.com/avoid-large-layout-shifts.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Michael,

Thank you so much for purchasing our theme and contacting our support center.

We would recommend you contact your hosting provider about the Mixed content issue. Please check attached image in private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @Crispy123,

1/ We would like to kindly advise against utilizing identical settings within both the XStore > Speed Optimization feature and the WP Rocket cache plugin. This precaution is necessary to prevent any potential conflicts between the two.

Please be informed that we have deactivated the CSS Minification option located in the XStore > Speed Optimization section. This action has successfully rectified the issue you were experiencing.

For your convenience, we have provided a reference image in the private content area.

2/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder at any given time.

We appreciate your cooperation. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards,
The 8Theme Team