Return to previous page

Cant click on products in product catalog on mobile

This topic has 3 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

Hanskoopjes

Participant

February 2, 2024 at 16:38

Hey, I have a problem.
I can’t click on my products in the product catalog on mobile, it works on desktop but not on mobile.
It works when only 1 product is published. on desktop it works fine.

Kind regards

#382272 Copied Theme version: 9.2.7

2 Answers

Hanskoopjes

Participant

February 2, 2024 at 16:39

Also the products arent shown correctly in the catalog

#382273 Copied

Tony Rodriguez

Support staff

February 3, 2024 at 06:41

Hello, @Hanskoopjes,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a more comprehensive analysis of the issue you are experiencing, we kindly request that you capture a screenshot or record a video demonstrating the problem. Once you have the file ready, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, for us to investigate and provide you with the necessary assistance, we would appreciate it if you could supply the URL of the affected page. Additionally, please provide the credentials for your site’s wp-admin by submitting them in the private content area of this support topic. Rest assured, your information will be handled with the utmost confidentiality.

We kindly recommend that you take a complete backup of your site before proceeding.

Lastly, to ensure we address the issue effectively, please inform us of the specific mobile device on which you are encountering the problem.

We look forward to your response and are here to assist you in resolving this matter promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#382311 Copied
Tagged: mobile woocommerce support, product catalog click problem, responsive woocommerce templates, troubleshoot woocommerce mobile, woocommerce mobile issues, wordpress ecommerce solutions, wordpress templates
Viewing 3 results - 1 through 3 (of 3 total)