Tony Rodriguez

Hello, @Michael,

We appreciate your patience and the opportunity to assist you. Upon reviewing your website, we have identified that the presence of a side-panel widget on the homepage is the primary factor in question.

Should you desire to display the sidebar on your homepage in a manner consistent with that on your shop page, we kindly suggest the following steps:

1. Navigate to the homepage editing section.
2. Access the ‘XStore options’.
3. Proceed to ‘Select widget area’.
4. Choose the desired sidebar position to suit your preferences.
5. Ensure to save the changes by updating the page.

For your convenience, we have attached an image to serve as a visual guide. https://imgur.com/hO0o1TA

Alternatively, if you are utilizing Elementor for page editing, you may:

1. Edit the page with Elementor.
2. Incorporate the ‘Xstore sidebar/filters widget’.
3. Adjust the settings according to your specific requirements.
4. Update the page to apply the changes.

An image has been provided for your reference to facilitate this alternative method as well.
https://imgur.com/NsrPyNP

We trust that these instructions will effectively address your concern. Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @scrumgum,

Please check our demos to find out how the menu works with the XStore theme.

If the mega menu was created using a static block it can be displayed correctly for desktop devices only, so you need to create a separate Mobile Menu. If the mega menu was created in the default way, it can be shown for mobile too – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

We would like to inform you that if you are interested in featuring the brand logo on the single product page of your website, you have the option to enable this feature. Please follow the steps outlined below:

1. Navigate to the ‘XStore’ section in your website’s dashboard.
2. Proceed to ‘Theme Options’ and select ‘WooCommerce’.
3. Within the ‘WooCommerce’ settings, locate ‘Shop Element’.
4. Click on ‘Brands’ and toggle the ‘Show Image On Single Product’ option to ‘On’.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have attached an image to serve as a visual reference for the aforementioned instructions. https://imgur.com/KEyQIYj

We hope you find this information useful for enhancing your website’s functionality. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Michael,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, Your request is bit unclear to us, please describe your request in details what exactly you want or your desired goal, also please provide your site temporary wp-admin access in the private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

In order to address the concern you have raised, we kindly request that you proceed to edit the brand description block using Elementor. Please ensure that you set the text alignment to ‘left’ and subsequently save the changes by updating it.

For your convenience, we have prepared a tutorial video which has been uploaded to the private content area. We encourage you to view this visual guide as it will likely provide further clarification on the process.

We are optimistic that this will effectively resolve the issue at hand. Should you require any additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @SHAMEER,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide screenshots and the URL of the page on which you are facing the issue and provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Ajaz,

Thank you for reaching out to us, and we sincerely apologize for any inconvenience you have experienced. We take customer feedback very seriously and are committed to providing a positive experience for all our clients.

We have added our email in the private content area.

If you have any further concerns or require additional assistance, do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

We kindly request that you navigate to the ‘Style’ tab, and then proceed to ‘Typography’ to review the available settings. Please adjust these settings according to your preferences.

For your convenience, we have included an image for reference. https://imgur.com/mJ7iytX

Should you continue to experience difficulties, we invite you to share temporary wp-admin access credentials and provide URL of the page on which you are facing the issue within the private content area. This will enable us to examine your settings more closely and provide the necessary assistance.

We trust this information will be of service to you.

Best regards,
The 8Theme Team

Hello, @Rodlens Hora,

Thank you for reaching out to us with your concern.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Marco A Jimenez,

You are welcome, Please always create a new topic for new issue on our support forum to avoid any inconvenience.

Thank you for your understanding. Have a nice day.

Best Regards,
The 8Theme Team

Hello, @Murad,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, we have centered the footer articles as requested. For your reference, please find the attached image that illustrates this update.

We trust that these adjustments will meet your satisfaction.

Best regards,
The 8Theme Team

Hello, @Ilya,

Thank you for contacting us and for using XStore.

Please read this thread: https://www.8theme.com/topic/i-am-not-happy-with-the-support-even-after-paying-for-1-year/#post-368297

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Murad,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, we have modify the necessary CSS code within the XStore > Theme Options > Theme Custom CSS > Global CSS section of your site. You can find a screenshot illustrating this update in the private content area.

2/ You can post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

3/ In order to address the issue you have encountered, we kindly request that you navigate to the XStore builders and proceed as follows:

1. Select the ‘Product Archive Builder’.
2. Click on ‘Edit Style’.
3. Choose ‘Edit Typography’.
4. Adjust the settings according to your preferences.
5. Ensure to save your changes by clicking ‘Update’.

For your convenience, we have provided a reference image in the private content area to guide you through this process.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Murad,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the solution involved the addition of CSS code, which can be found within the XStore Theme Options under Theme Custom CSS, specifically in the Global CSS section.

Additionally, we have provided images in the private content area to assist you further.

Should you require any more assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @ngodup,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.