Return to previous page

Cannot update: PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Error

This topic has 4 replies, 2 voices, and was last updated 3 months ago ago by Tony Rodriguez

Boddicker

Participant

February 3, 2024 at 13:00

I managed to update the core after unregistrering and reregistrering the theme.

But I have no suck luck with the theme. I keep getting the same error: “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Error”

What to do?

Please, contact administrator
for this information.

#382357 Copied Theme version: 9.2.6 WooCommerce version: 8 .4.0

3 Answers

Tony Rodriguez

Support staff

February 3, 2024 at 13:14

Hello, @Boddicker,

Thank you for reaching out to us.

We tried to log in to your site, which requires two-factor authentication (2FA). A screenshot has been provided in the private content area for reference.

To address the issue you are experiencing, we kindly suggest consulting our theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update.

Alternatively, you may attempt a manual update of the theme using FTP by following the instructions provided here: https://xstore.helpscoutdocs.com/article/63-theme-update.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#382358 Copied

Boddicker

Participant

February 3, 2024 at 13:28

HI

My fault. I have deactivated the 2FA now.,

I’ve tried again to deactivate and reactivate, but to no avail. 🙁

Best regards,
Jesper

#382360 Copied

Tony Rodriguez

Support staff

February 3, 2024 at 14:01

Hello, @Boddicker,

Thank you for your response.

We are pleased to inform you that the issue you reported has been resolved. We kindly ask that you clear your browser’s cache and revisit your website to confirm the resolution.

Additionally, we have successfully updated the XStore theme to the latest version, 9.2.7, on your site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#382367 Copied
Tagged: end of central dir record error, fix central dir record signature error, pclzip_err_bad_format -10 solution, resolve woocommerce update errors, troubleshoot wordpress woocommerce pclzip_err, wordpress woocommerce templates error fix
Viewing 4 results - 1 through 4 (of 4 total)