Tony Rodriguez

Hello, @cagdask,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively with the issue you are encountering, could you please provide the URL of the page where the problem is occurring? Additionally, for a detailed review, we kindly request that you share your site’s wp-admin access credentials in a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation in providing these details will enable us to closely examine your current settings and offer the necessary support.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @Irtaza,

Thank you for your response.

1/ Could you please provide a screenshot of the problem where the colors are not changing and provide the URL of the page on which you are facing the issue for my better understanding.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/#Deactivate-Your-Website-using-the-8theme-Dashboard-ZNLLe

3/ Please use XSTUDIO Feature of XStore WordPress Theme, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Jitendra Kumar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is good. You may review the results at the following link: https://gtmetrix.com/reports/partonwheels.com/uvq8UbP6/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/EBgA6l3 & https://imgur.com/8MoBB73

About your results on gtmetrix results:

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

— Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

— Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

– Reduce unused JavaScript : https://gtmetrix.com/reduce-unused-javascript.html

— Serve static assets with an efficient cache policy: https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for providing the screenshot.

Should you wish to update the product image, please follow these steps:
1. Access your WordPress dashboard.
2. Navigate to ‘Products’ and then select ‘All Products’.
3. Choose the specific product for which you wish to change or replace the image.
4. Update the product gallery image accordingly.
5. Ensure to publish the changes to reflect them on your website.

For your reference, please see the attached image which illustrates these steps in private content area.

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your prompt response.

Could you kindly provide a screenshot of the image that you wish to change or replace using Elementor? This will help us understand your requirements more clearly.

Additionally, Please describe your request in details so that we will check and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @Weini,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

Additionally, we have disabled the “Show More Link” option located under the following navigation path: XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @BICHACHI JEWELRY LTD,

Thank you for your response.

To address the concern you have encountered with the Elementor plugin, we kindly request that you refer to the official documentation provided by Elementor. The following link will direct you to the relevant guide that outlines the necessary steps to resolve the issue with the widget panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/

We hope you find this resource to be valuable and that it effectively assists you in troubleshooting the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Derek0310,

Thank you for contacting us and for using XStore.

The “My Account” page comes from WooCommerce plugin, There are no such settings, by default. Contact support of WooCommerce plugin to get advice. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

The root cause of the issue was identified as an out-of-stock product variation swatch. Our team has addressed this by implementing the necessary CSS code, which has effectively resolved the problem.

For your reference, we have uploaded an image in the private content area that illustrates the solution.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ajay388,

We have installed the latest version of the XStore theme and core plugin on your site.

We recommend, For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ajay388,

We are pleased to inform you that the issue you reported has been successfully resolved. We have installed the latest version of the XStore theme and core plugin on your site.

To ensure that the changes are reflected on your end, please clear your browser’s cache before revisiting your site.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Irtaza,

Thank you so much for purchasing our theme and contacting our support center.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/erva.pk/B1eTR20t/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://imgur.com/pPnscfY & https://imgur.com/ACjHpAg

About your results on gtmetrix results:

– Reduce initial server response time: https://gtmetrix.com/reduce-initial-server-response-time.html

— Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

— Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Jade,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @Backes1,

Thank you for contacting us and for using XStore.

Could you please provide us with the URL of the page where you are experiencing the issue? This will help us to address your concerns more efficiently.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @lew-shop,

1/We are reaching out to request your assistance with disabling all caching systems currently implemented on your website. Specifically, we would like to turn off the following:

– CloudFlare
– Cache Plugins
– Hosting Cache

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We believe that this action is crucial for us to proceed with our ongoing tasks effectively.

Your cooperation and prompt attention to this matter would be greatly appreciated.

Thank you in advance for your help.

Best Regards,
8Theme’s Team