I have already imported the theme twice and the demo does not include the header

This topic has 3 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: Gsutavo Vargas
    Gsutavo Vargas
    Participant
    April 24, 2024 at 19:24

    I am creating my new page from a staging13 test, the license was registered with the theme I also have an Elementor license and when importing the demo it comes incomplete, it does not matter Header or Footer, no widget, how is the importance done correctly or if you collaborate with me For me to care about the entire topic, I would appreciate it.

    My Page
    https://prnt.sc/UK_ScuSfQGC7

    Demo
    https://prnt.sc/gEjP1-BwBnuE

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 25, 2024 at 04:54

    Hello, @Gsutavo Vargas,

    Thank you so much for purchasing our theme and contacting our support center.

    Upon reviewing your website, we are pleased to confirm that the header, footer, and widget are displaying correctly. It appears that the issue you encountered may be related to browser caching on your end. We kindly suggest clearing your browser cache to resolve this matter.

    For your reference, we have attached an image in the private content area of our correspondence.

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 25, 2024 at 14:37

    Dear Gsutavo Vargas,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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