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FILTER BY BRAND NOT WORKING ON CATEGORIES SHOP

This topic has 2 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

La Fabrica del Seo

Participant

April 26, 2024 at 11:26

The filter by brand does not work properly.
In the category https://www.tucoto.es/accesorios-optica/vision-termica/monoculares-termicos/ I get filters by brand, for example ATN.
However there is no product of that brand and if I filter by ATN I get “No results”.
Also next to the Brand filter a number appears with the number of products. For example, KONUS comes up 154, but when you filter it says “No products”.

It gives error all this part of filters by brands, the brands that have products of that category do not come out correctly.

Please, contact administrator
for this information.

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support staff only.

#393079 Copied Theme version: 9.2.8

1 Answer

Tony Rodriguez

Support staff

April 26, 2024 at 12:32

Hello, @La Fabrica del Seo,

Thank you so much for purchasing our theme and contacting our support center.

Please update now the WordPress 6.5.2 is available! and For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and Xstore core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update

We kindly recommend that you take a complete backup of your site before proceeding.

After that check again.

We hope this helps. Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#393092 Copied
Tagged: brand filter troubleshoot, improve woocommerce functionality, optimize brand filter, solve woocommerce issues, woocommerce templates fix, wordpress shop categories
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