Please check the Private Content

Regards

Hello,

Please do next tests:
1/ try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ check how it works when the parent theme is activated, to make sure that the problem is not caused by custom changes in child theme files.

Regards

Hello,

I’ve added !important – https://prnt.sc/ykeWPjGz1BRo > https://prnt.sc/T_UnvBBQ-NWY , font size of titles can be changed here – https://prnt.sc/160t2WCoRBLT

Regards

Could you also check how it works from another device?
What browser do you use? Have you tried to clear its cache?

Regards

Hello,

Refund request can be submitted here – https://themeforest.net/refund_requests/new

Regards

Hello,

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

Hello,

Thanks for the reply.
There is no ready solution, unfortunately.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards

Thanks for the reply. Please check the Private Content area

Regards

Edit URL and remove /?no-amp
Or try: go to XStore > AMP XStore > Footer > Link to non AMP version: > On > Save, then from mobile scroll to the bottom of page, there should be a button AMP version disable/enable > click on it, then disable the button in the Footer.

Regards

Hello,

Thank you so much for purchasing our theme and contacting our support center.
1/ Please provide screenshots for a better understanding of the problem.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
2/ Please check credentials, we can’t log in – https://prnt.sc/3C2ktSC3vAMa

Regards

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Here is an example – https://gyazo.com/dfb268d04443dea42d4b0a5a29454a15 > https://prnt.sc/kZhYPEUS5irq > https://prnt.sc/bT3DyZSzTmyd https://prnt.sc/ZYnOUTycTgZD
Read more here – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/ (in videos WPBakery was used to create static blocks, but you are using Elementor, so do not activate WPBakery, and use Elementor)

Regards

Hello,

Check now the mentioned “test” template

Regards

Hello,

Thank you so much for purchasing our theme and contacting our support center.
1/ Go to Header Builder > Html blocks > edit link https://prnt.sc/c4k6PBWDxBtu
2/ They are white because you set the white border color somewhere in Elementor settings.
Provide temporary wp-admin access, so we can take a closer at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Thanks for contacting us.
You need to rename xstore-core-fr.po to xstore-core-fr_FR.po , then sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Also, go to Header Builder > Car/Wishlist/My account and change titles.
Let us know if you need any further assistance.

Regards