Why After Add Purchase Code, My Theme Not Actived, Import Demo Not Shown?

This topic has 15 replies, 2 voices, and was last updated 1 year, 4 months ago ago by Rose Tyler

  • Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 25, 2022 at 16:00

    I have recently bought theme Xstore, when I added purchase code, i have notice like this “Can not connect to 8theme API to get versions list” in Import Demo Screenshoot

    How to fix it?

    Thanks

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2022 at 16:35

    Hello,

    Please provide FTP access, so we can check the situation more deeply.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 25, 2022 at 16:41

    I have send

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2022 at 16:47

    We don’t need cPanel, only FTP host, FTP username and FTP pass.

    Regards

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 25, 2022 at 19:34

    Wait

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 25, 2022 at 23:51

    This FTP login

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 06:27

    Hello,

    Thanks for the reply.
    Our dev team will check the situation more deeply and give an answer soon. Please be patient (a delay is possible due to the weekend) and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 14:20

    Fixed. Please check now.

    Regards

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 26, 2022 at 15:55

    Oke thanks, but I always have error when import data page, post, etc.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2022 at 16:05

    What demo version do you want to import?
    Elementor or WPBakery?
    We can do the import for you.

    Regards

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 26, 2022 at 16:24

    SS This is Cosmetics Demo

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 26, 2022 at 16:35

    Using elementor

    Avatar: Fajar Lesmana
    Fajar Lesmana
    Participant
    November 26, 2022 at 22:39

    Halo i have upgrade our hosting, but still eror why import demo. Can you help me import demo Cosmetic.
    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2022 at 10:22

    Hello,

    Sorry for the delay in answering.
    I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2022 at 12:02

    There is the next error – cURL error 28: Connection timed out after 5001 milliseconds , it causes the problem with import. Please read next articles to solve it – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/ https://ertano.com/curl-error-28-connection-timed-out/
    The problem can also be caused by a white or black list, vpn or proxy on the server.

    Regards

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